key responsibilities:
1. manage air ticket bookings: the primary responsibility of an air ticketing agent is to book flights for customers based on their preferences and availability.
2. provide customer service: assist customers with inquiries, changes, and cancellations of their flight tickets in a professional and courteous manner.
3. handle reservations: make and confirm flight reservations, as well as manage seating arrangements and special requests from passengers.
4. coordinate with airlines: communicate with airlines to check flight schedules, availability, and any updates regarding bookings.
5. process payments: collect payments for ticket bookings, issue tickets, and provide customers with necessary documentation for their travel.
required skills and expectations:
- strong communication skills: ability to effectively communicate with customers and airlines to ensure smooth booking procedures.
- attention to detail: must pay attention to detail when handling reservations, payments, and documentation to avoid errors.
- basic computer skills: proficiency in using computer systems and ticketing software to manage bookings and payments.
- customer service orientation: prioritize customer satisfaction by providing assistance and resolving any issues promptly and efficiently.
- adaptability: be flexible in handling various tasks related to air ticketing and able to work in a fast-paced environment.