Key Responsibilities:
1. Manage air ticket bookings: The primary responsibility of an air ticketing agent is to book flights for customers based on their preferences and availability.
2. Provide customer service: Assist customers with inquiries, changes, and cancellations of their flight tickets in a professional and courteous manner.
3. Handle reservations: Make and confirm flight reservations, as well as manage seating arrangements and special requests from passengers.
4. Coordinate with airlines: Communicate with airlines to check flight schedules, availability, and any updates regarding bookings.
5. Process payments: Collect payments for ticket bookings, issue tickets, and provide customers with necessary documentation for their travel.
Required Skills and Expectations:
- Strong communication skills: Ability to effectively communicate with customers and airlines to ensure smooth booking procedures.
- Attention to detail: Must pay attention to detail when handling reservations, payments, and documentation to avoid errors.
- Basic computer skills: Proficiency in using computer systems and ticketing software to manage bookings and payments.
- Customer service orientation: Prioritize customer satisfaction by providing assistance and resolving any issues promptly and efficiently.
- Adaptability: Be flexible in handling various tasks related to air ticketing and able to work in a fast-paced environment.