As an Air Ticketing Agent, you will play an essential role in the travel industry by assisting customers with their flight bookings and travel inquiries. This position requires you to work from the office in and around Kolkata and is suitable for individuals with little or no prior experience.
**Key Responsibilities:**
- **Flight Booking:** Assist customers in finding and booking flights according to their travel preferences, ensuring accurate details and pricing.
- **Customer Service:** Provide excellent support to clients by addressing their inquiries and resolving any issues related to bookings, cancellations, or itinerary changes.
- **Ticket Issuance:** Prepare and issue electronic tickets for customers once bookings are confirmed, ensuring that all information is correct.
- **Payment Processing:** Handle payment transactions for flight bookings securely and accurately, while explaining payment options to customers.
- **Collaboration with Airlines:** Work closely with various airlines to obtain information about flight schedules, prices, and availability to help clients make informed decisions.
**Required Skills and Expectations:**
Candidates should possess strong communication skills to effectively interact with customers. Basic knowledge of computers and operating ticketing software is preferred but not mandatory for beginner roles. A detail-oriented approach is necessary to ensure accurate bookings and smooth transactions. A positive attitude towards customer service and the ability to work in a fast-paced environment will contribute to your success in this role. Flexibility to learn and adapt to new systems and procedures is also important.