key responsibilities:
1. aviation security: ensure the safety and security of passengers, crew, and aircraft by following all security protocols and procedures.
2. aircraft maintenance: assist in the maintenance and servicing of aircraft on the ground to ensure they are in proper working condition for flight operations.
3. airline operations: support various airline operations such as check-in, boarding, and coordinating with other departments to ensure smooth flight operations.
4. airport operation: assist in the overall operation of the airport, including coordinating with ground crew, handling baggage, and guiding passengers to their destinations.
5. hospitality: provide excellent customer service to passengers, addressing their needs and concerns with professionalism and courtesy.
6. ground staff activities: perform various ground staff duties such as marshaling aircraft, towing, and refueling as needed.
7. interpersonal skills: communicate effectively with passengers, crew, and other staff members to ensure a positive airport experience for all.
8. cargo handling: assist in the loading and unloading of cargo on aircraft, following proper handling and safety procedures.
required skills and expectations:
- must have strong communication and interpersonal skills.
- ability to work well in a fast-paced and dynamic environment.
- willingness to adhere to strict safety and security protocols.
- physical fitness and ability to lift heavy objects if required.
- basic understanding of airport operations and procedures.
- customer service-oriented mindset and willingness to go above and beyond to assist passengers.