job summary
the air cargo executive is responsible for managing and coordinating air cargo operations, ensuring efficient cargo handling, documentation accuracy, and compliance with airline and regulatory standards. this role involves communication with freight forwarders, shippers, customs, and internal teams to ensure smooth cargo movement from acceptance to final delivery.
key responsibilities
1. cargo handling & operations
oversee cargo acceptance, screening, build-up, and break-down processes.
ensure timely and safe loading and unloading of cargo.
monitor cargo movement, storage, and inventory within the warehouse.
coordinate special cargo handling (dg, perishables, valuables, avi, pharma).
2. documentation & compliance
prepare, verify, and process cargo documents (awb, hawb, mawb, manifests).
ensure compliance with iata, airline, and customs regulations.
handle e-awb and e-freight processes.
maintain records of inbound/outbound shipments and irregularity reports.
3. customer service & coordination
communicate with shippers, consignees, freight forwarders, and logistics partners.
provide shipment updates and resolve customer queries.
handle discrepancies, delays, damages, or lost cargo cases.
liaise with customs, cha agents, warehouse teams, and security personnel.
4. system & reporting
use cargo management systems (., cargospot, skychain, or airline dcs).
update shipment data, tracking information, and daily operational reports.
ensure accurate weight, labels, and cargo information in the system.
5. safety & security
follow iata regulations, dgr policies, and airport safety standards.
ensure proper handling of dangerous goods and restricted shipments.
report security concerns or operational hazards promptly.
6. operational planning & support
assist with cargo capacity planning and flight load coordination.
support on-time performance by ensuring cargo readiness before departure.
provide assistance during peak loads and flight disruptions.
required skills & qualifications
skills
strong knowledge of air cargo operations
understanding of import/export procedures
excellent communication and customer service skills
good coordination and multitasking abilities
knowledge of dangerous goods regulations (preferred)
basic computer proficiency (ms office, cargo systems)
qualifications
graduate in any discipline (preferred: logistics, supply chain, commerce)
iata cargo introductory course (advantage)
dgr certification (added advantage)
experience in cargo, warehouse, or logistics operations preferred
work environment
shift-based work, including nights, weekends, and holidays
warehouse and airside working environment
physical activity may be required (inspection, supervision of cargo)
fast-paced, deadline-driven atmosphere