Support Professional For Business Book Plus - Accounting Software

Technix Technology

job summary:

we are seeking a dedicated support professional to provide exceptional customer service for our accounting software, businessbook plus. the ideal candidate will have a strong foundation in accounting principles and be proficient in using modern accounting software to troubleshoot and resolve customer issues effectively.

key responsibilities:

• provide timely and accurate support to users of businessbook plus accounting software.

• troubleshoot technical issues and guide customers through problem-solving processes.

• ensure customer satisfaction by resolving queries related to accounting functions and software usage.

• conduct regular follow-ups with customers to verify the resolution of issues and gather feedback.

• collaborate with the development team to improve software based on user feedback.

• maintain up-to-date knowledge of accounting regulations and software updates.

• positive user experiences foster loyalty, crucial for the software’s market reputation and the company’s success.

educational requirements:

• bachelor’s degree: necessary in accounting, finance, business administration, or related fields.

technical skills:

• accounting principles: must understand standard accounting practices.

• software proficiency: should be familiar with businessbook plus, erp systems, and tools like excel.

• data analysis: capable of analyzing financial data and generating reports.

• troubleshooting: able to identify and resolve software issues.

soft skills:

• communication: must communicate clearly and effectively.

• problem-solving: should think creatively and analytically to solve problems.

• attention to detail: needs to manage financial data with precision.

• customer service: must provide excellent support to customers.

additional skills:

• regulatory knowledge: should understand financial regulations and compliance standards.

• business acumen: needs general knowledge of business processes.

• continuous learning

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.C.A, B.Com, B.Sc, Any Bachelor Degree

• Role

  Accounts Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office