JMK INFOSOFT SOLUTIONS LTD.

Aurangabad, Maharashtra

1-2 Years of Calling Experience good Oral and Written Communication in English and Hindi basis Service Desk & Ticketing Tool Knowledge should have Knowledge of Ms Office and Basic Operating of Computer should Be Available to Work On Weekend and Public Holiday report Preparation (on Need Basis)

Will be the first point of contact for users seeking technical assistance over the phoneMust have experience in handling end user issues remotely and perform remote troubleshooting through diagnostic techniques and increase FCRStrong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.Focus on building good working relationships within the team and other Resolution GroupsRemain well versed in help desk policies, procedures, standards and documentationAll High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime. Good Communication skills and Confidence while handling calls remotelyExperience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Good computer knowledge , english communication,customer issues solving ,computer application handling,back office work.