Technical Help Desk

JMK INFOSOFT SOLUTIONS LTD.

Will be the first point of contact for users seeking technical assistance over the phone

Must have experience in handling end user issues remotely and perform remote troubleshooting through diagnostic techniques and increase FCR

Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.

Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.

Focus on building good working relationships within the team and other Resolution Groups

Remain well versed in help desk policies, procedures, standards and documentation

All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.

Good Communication skills and Confidence while handling calls remotely

Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Experience : 1 - 2 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Technical Help Desk

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India