Support Analyst Jobs in India

We are looking for a Support Analyst to join our team in Tamulpur, Assam. This is a full-time, work-from-home position suitable for candidates with 0 to 6 years of experience and a minimum education level of 12th pass. nnThe Support Analyst will be responsible for assisting customers by addressing their queries and resolving issues related to our products and services. nnKey responsibilities include:nn1. Customer Support: Provide timely and effective responses to customer inquiries via email, chat, or phone, ensuring a high level of satisfaction.nn2. Issue Resolution: Troubleshoot and resolve technical issues reported by users while documenting the solutions for future reference.nn3. Documentation: Maintain accurate records of customer interactions, feedback, and resolutions to contribute to process improvements.nn4. Collaboration: Work closely with other teams to escalate complex issues and improve product functionality based on customer feedback.nn5. Continuous Learning: Stay updated on product knowledge and industry trends to provide accurate support and enhance customer experience.nnTo be successful in this role, candidates should possess strong communication skills, a good understanding of customer service principles, and the ability to problem-solve effectively. Proficiency in computer software and the ability to work independently are essential. Attention to detail and a proactive approach to learning and improvement are highly valued.

Job Title: Business Integration SpecialistLocation: RemoteCompany: Cloudify Solutions Pvt LtdCompany Description:Cloudify Solutions Pvt Ltd leads in process optimization and automation, aiding businessesin their digital transformation journey through detailed analysis, implementation ofcloud-based systems, and strategic technology integration. We specialize in Automation andSystem Integration, guaranteeing seamless connectivity across software systems. OurMarketplace by Cloudify delivers a comprehensive platform for boundless businessautomation opportunities, simplifying workflows and saving resources. As a recognizedexpert in custom integrations, we empower businesses with the necessary tools andresources to achieve their automation objectives.Join us on a path filled with growth, innovation, and success, where collaboration,continuous learning, and cutting-edge technology are the foundation of our culture.Job Description:Position Overview:The Business Integration Specialist at Cloudify Solutions plays a crucial role in linking ourclients' business needs with our sophisticated software solutions. This position is designedfor individuals who have a deep understanding of business processes and are experts inSaaS products, particularly in the domains of CRM, accounting, and e-commerce platforms.Your role is vital in driving our clients towards operational efficiency and streamlinedworkflows through our proprietary platform, Lighthouse, for custom integrations.Key Responsibilities: Engage with clients to deeply understand their business processes, objectives, andchallenges, converting these insights into actionable integration and automationstrategies on our Lighthouse platform. Recommend and integrate suitable SaaS solutions for CRM, accounting, ande-commerce to optimize client workflows. Utilize knowledge of process automation to design and implement effective solutionsthrough Lighthouse. Oversee the project process end-to-end, from gathering business requirements andconverting them into technical specifications to overseeing testing and ensuringthorough documentation. Develop detailed project documentation, including requirements, user stories, andimplementation plans. Provide expertise in API usage, payload management, and JSON formatting forrobust custom integrations. Collaborate with cross-functional teams for the successful delivery of projects fromconcept to execution and support.Qualifications: Bachelor's degree in Business, IT, or a related field. Demonstrated understanding of business processes with an ability to identifyautomation opportunities. Strong knowledge of SaaS products, especially in CRM, accounting, ande-commerce, with a capability to recommend and integrate these systemseffectively. Solid foundation in process automation principles, ideally demonstratedthrough work with iPaaS platforms or similar technologies. Proficiency in API usage, understanding payloads, and working with JSON forcustom integration purposes. Excellent communication skills, capable of conveying complex technical concepts tonon-technical stakeholders. Exceptional organisational skills, attention to detail, and the capacity to managemultiple projects simultaneously. Client-focused approach, dedicated to ensuring client success and satisfaction.

Job DescriptionEnd-user IT support is provided by resolving hardware, software, operating system, Microsoft 365, Active Directory, and basic network issues through calls, chats, and service tickets. High-quality customer service is ensured by following ITIL processes, prioritizing incidents, troubleshooting technical problems, and supporting global users while maintaining effective communication and timely issue resolution.Role: Global Technical Support Analyst (L1 End User Support)

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

As an Accounts Payable Analyst, you will handle financial transactions related to the company's obligations to suppliers and vendors. Your role will involve ensuring timely processing of invoices, maintaining accurate records, and supporting the finance team.Key Responsibilities:- Invoice Processing: Review and validate invoices for accuracy and completeness, ensuring they are entered into the accounting system correctly.- Payment Processing: Schedule and execute payments according to agreed terms and manage payment runs while ensuring adherence to company policies.- Vendor Management: Communicate with vendors to resolve any discrepancies and address inquiries regarding payment status or account information.- Reconciliation: Assist in reconciling accounts payable with general ledger entries, ensuring all transactions are recorded accurately in the financial system.- Reporting: Prepare and analyze reports related to accounts payable activity, including outstanding payments and account aging, to support financial planning.- Compliance: Ensure adherence to internal controls and compliance with relevant financial regulations.Required Skills and Expectations:A strong candidate will have a Master's degree in Commerce (M.Com) and 2 to 3 years of experience in accounts payable or a related finance position. You should possess strong analytical skills with attention to detail, proficient knowledge of accounting software, and excellent communication abilities. Teamwork and the ability to work independently are essential. A solid understanding of financial concepts and regulations is expected, along with the ability to handle multiple tasks and meet deadlines effectively.

*POSITION -* Inside Sales Engineer *JOB LOCATION -* Kolkata*CANDIDATE PROFILE* - B.Tech / B.E. / Diploma in Electronics/Telecommunication / Instrumentation.*WORK EXPERIENCE -* Candidates should have min 2-5 years of experience in back office technical support job.SALARY - Rs. 2 - Rs. 4.5 Lakhs Per Annum.*COMPANY PROFILE -*Company is dealing in the field of Industrial automation, Process Instruments and Gas detection. _*JOB DESCRIPTION -*_ 1. *Responding to RFPs and RFQs:* Submit quotations and participate in tenders by creating relevant documents / solutions with inputs from the sales personnel.2. *Respond to Clarifications:* Provide clarification responses to potential or existing customers which could be either Commercial or Technical in nature.3. *Technical Support:* Provide technical support to the sales / service team and customers, including product demonstrations, technical presentations, and answering technical inquiries.4. *Procurement and Logistics:* Provide timely information to the procurement and logistics team to ensure proper inventories can be maintained / ordered and customer materials can be dispatched on time.5. *Dispatch Clearance and Invoice:* Provide dispatch clearance and invoicing details to Logistics and Finance team in the required formats to ensure billing and dispatch formalities and completed without any issues.6. *Customer Relationships:* Build and maintain strong relationships with customers, understanding their needs and providing solutions that meet their requirements.7. *Product Knowledge:* Maintain a deep understanding of our products and services to effectively communicate their benefits to customers.8. *Market Research:* Conduct market research to identify new business opportunities and stay updated on industry trends and competitor activities.9. *Collaboration:* Work closely with the sales and service to ensure seamless customer service and satisfaction.10. *Reporting:* Prepare and present sales reports, forecasts, and analysis to management._*Key Skills*_* Experience in inside sales or customer service roles.* Understanding of sales processes and customer relationship management.* Ability to quickly learn and adapt to new technologies and products.* Strong organizational and time management skills

Responsibilities:Create and manage accounts for email marketing campaigns.Handle purchased accounts and ensure proper usage.Upgrade and maintain accounts as required.Create and manage seed lists for email marketing campaigns.Ensure accuracy and quality of seeds to improve campaign deliverability.Test campaigns and track performance to optimize results.Monitor the performance of executives managing accounts.Identify and resolve issues related to respective accounts.Qualification:Bachelors degree or Diploma in any field.Freshers are encouraged to apply.Male candidates only.

Role OverviewThe Mainframe Application Support role is responsible for ensuring the stability reliability and performance of mainframebased applications This position involves monitoring maintaining and troubleshooting applications running on mainframe systems providing technical support to users and collaborating with development and infrastructure teams to resolve issues and implement improvementsSkillsCOBOLJCLCICSVSAMKey ResponsibilitiesProvide daytoday support for mainframe applications ensuring high availability and performanceMonitor batch jobs and system logs to identify and resolve issues proactivelyPerform incident and problem management including root cause analysis and resolutionCollaborate with development teams to deploy application changes and enhancementsParticipate in change and release management processes ensuring smooth transitionsMaintain documentation related to application configurations procedures and troubleshooting stepsEnsure compliance with security and regulatory requirementsProvide oncall support and respond to critical incidents as needed

First Meridian hiring Announcement Urgent Hiring and immediate joiners preferred. Grab the opportunity .We're Hiring for one of our prestigious clients Job Title: Analyst Sales Operations(Bangalore)Work location: Domlur BangaloreWork Mode: Work From Office(3 days/week, 2 days WFH) (for female employee cab will be provided if shift timings are between 8pm to 6am)Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)Interview Mode: Face-to-Face is MUSTJob Description:About Business Unit:Within the Master Data Governance (MDG) Organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the MDG organization.Specifically, streamlining business processes and leveraging best practices.Role Overview:Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. The MDG analyst provides support to all Dell Technologies Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.Key Responsibilities:Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPIsProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well- organized presentations to stakeholders/team/leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements:Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi- tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements:Proficient in MS Office applicationsSQL experience a plus but not requiredMandatory SkillsWorked in data management background,Handled any type of data.Support Experience, Working experience in Sales and/or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillIncubment should have worked in any international BPOLet me know if you know of anyone who would be a fit for this roleInterested candidates mail your resume : mohit.kumar@firstmeridianglobal.com

The Information Technology Engineer is responsible for designing, developing and implementing software applications and systems to support the organization's operations. They will also provide technical support and assistance to end-users.Key responsibilities include:- Developing and maintaining software applications using various programming languages such as Java, Html, and Autocad- Conducting data analysis to identify trends and patterns- Providing system support and troubleshooting technical issues- Working closely with the team to implement and maintain web tools

We are seeking an organized, detail-oriented Virtual Assistant to join our team. You will provide administrative and project support, manage client communications, and assist with various digital marketing tasks.Key Responsibilities:Manage and respond to emails, inquiries, and schedule appointments.Assist in organizing documents, client records, and administrative tasks.Coordinate project timelines and follow-ups.Basic social media management and content scheduling.Support with client onboarding processes.Conduct basic market research as needed.Qualifications:Excellent organizational and time-management skills.Strong communication skills, both written and verbal.Comfortable with remote communication tools (Zoom, Slack, Google Suite).Basic understanding of digital marketing tools and platforms (a plus but not essential).Proactive attitude and ability to work independently.Why Join Us?Flexible, remote working environment.Opportunity to learn and grow within a dynamic marketing team.Supportive and collaborative work culture.

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

We are looking for a detail-oriented and knowledgeable Tax Support Analyst to provide expert assistance in managing and resolving tax-related issues. The ideal candidate will possess a strong understanding of tax laws, regulations, and tax software, as well as the ability to provide technical support to clients or internal teams related to tax preparation, filing, and compliance processes.

Dear Candidates,Greetings from Rightfit Resources!We are hiring for the following role:Cloud EngineerSalary: 15,000 to 60,000 per monthQualification: Fresher / ExperiencedRole Responsibilities:- Design, deploy, and manage cloud infrastructure solutions.- Ensure the security and scalability of cloud systems.- Monitor and optimize cloud performance and cost efficiency.If you are passionate, motivated, and looking to join a dynamic team, we want to hear from you! Apply now and take your career to the next level with Rightfit Resources.How to Apply: [Job Apply](https://forms.gle/Z5AttdqEpRC2VCZ6A)For more information, visit our [official website](https://rightfitresources.com).Note: Only shortlisted candidates will be contacted for the interview process.

Good Typing Speed, Quick Learner, On Time response, Customer relationship management, Business Development, Tele calling, Good Communication Skill, Data management, Reporting Skill , Have Knowledge of IndiaMart , Know How to take Buy Leads , Maintain All the data Properly, Quotations Making Etc Must have experience.

This is a full-time on-site role as a System Engineer in Mumbai. The Systems Engineer plays a crucial role in ensuring the organization's IT infrastructure operates smoothly, securely, and efficiently. This position involves managing and maintaining servers, networks, and related systems both on-premises and in the cloud. Key responsibilities include installing, configuring, and updating server software, managing operating systems, Microsoft Entra ID, Microsoft 365, and network hardware like switches, routers, and firewalls.Critical experience: Minimum of 5 years of advanced and specialised experience in the related field with the following experience: System and Services best practices.IT systems and server administration.Microsoft Azure and related technology.Microsoft 365.Server Operating systems (Windows and Linux).Server and system administration, including advanced Windows and Linux basics.Experience with virtualization and cloud computing.Minimum Education:Degree or relevant diploma in information technologyJira Service Management and related certification.Certification in server and system administration, such as Microsoft Certified Solutions Expert (MCSE), Microsoft Azure related certifications.Technical competencies/ Professional expertise:SERVER MANAGEMENT & SUPPORTNETWORK MANAGEMENT & SUPPORTCLOUD/SAAS MANAGEMENT & SUPPORTCYBER SECURITYSERVICE MANAGEMENTa) Responsible to maintain, log, update, track and resolve Service Requests, Incidents, Tasks and Change Controls

Hi,Greetings from Wissen Infotech!!!This is further to your discussion with Wissen infotech we are happy to inform you that you have been shortlisted for a face-to-face interview with Wissen infotech.Mention Sharath Mettupalli at top of your Resume.We are looking for only Service Desk Role between 3-5 Years of Experience, only for Bangalore Location and looking only for Immediate Joiners and who can immediate, It will be Work from office JOB with Rotational Shifts, we Does not provide any CAB Facility. Interested Candidates can come for F2F Interview for Below Location and Mention Sharath Mettupalli at top of your ResumeHere are the details of your interview.Date 5th-OCT-2024Time 10 AM-4pmContact Person Sharath MettupalliInterview Location BangaloreMode of Interview Face to faceAddress Bangalore Address:176,4th Floor, Adarsh Eco Place, KIADB EPIP 2nd phase, Whitefield, Bengaluru, Karnataka 560066.You are required to carry the following documents with you (MANDATORY)1. Your Hard copy of resume and write Wissen Infotech on top of the resume2. Photo Identity Proof( PAN Card/Voter ID Card/Aadhar Card)3. Copy of this Mail Kindly acknowledge this mail and feel free to call me for any challenges All the Best and kindly keep me posted on the interview process after attending the interview. GOOD LUCK !!

Job responsibilities 1. Calls to corporate clients at top management level and impart information about our company and services relating to analytical and research and generate leads2. Fixing meeting of supervisor with them to take lead forward3. Follow up with supervisor and corporate client for deal closure 4. Data update, correction and validation simultaneously