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Service Manager Jobs in India

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Looking For General Manager Service

Helpto Manpower Consultancy

  • 4 - 7 yrs
  • 5.0 Lac/Yr
  • Faridabad
ISO Audit IATF
Key Roles & Responsibilities:Administration & Operations Oversight:
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  • 0 - 1 yrs
  • 4.8 Lac/Yr
  • Panaji/Panjim
Customer Relationship Customer Service Customer Support
As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your main tasks will include managing customer inquiries and solving issues efficiently. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle questions and concerns from customers via phone, chat, or email to provide accurate information and resolve issues satisfactorily.- **Manage Customer Complaints:** Listen to complaints patiently and address them promptly, ensuring that each customer feels heard and valued.- **Oversee Support Team:** Supervise the customer service team to ensure they deliver high-quality service. Provide guidance and training when needed to enhance their skills.- **Collect Feedback:** Gather customer feedback to understand their needs better and identify areas for service improvement.- **Develop Service Protocols:** Create and implement protocols and guidelines to improve the efficiency and quality of customer support.**Required Skills and Expectations:**- Excellent verbal and written communication skills are needed to interact effectively with customers and team members.- Problem-solving ability to quickly address customer issues and find appropriate solutions.- Basic computer skills to manage customer inquiries through different platforms efficiently.- A patient and friendly attitude is essential for dealing with diverse customer personalities.- Being a self-starter and organized individual is crucial, especially since this role is work from home.- A strong commitment to providing great customer service and enhancing the customer experience is expected.
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  • 5 - 10 yrs
  • 8.0 Lac/Yr
  • Taloja Navi Mumbai
Business Development Operations
We are seeking a General Manager Service to oversee and enhance our service operations. This role is essential for ensuring customer satisfaction and improving service efficiency.**Key Responsibilities:**- **Manage Service Operations:** Oversee daily service operations, ensuring all processes run smoothly and meet company standards.- **Team Leadership:** Lead and mentor the service team, fostering a collaborative environment that encourages professional growth and high performance.- **Customer Relationship Management:** Build strong relationships with customers, addressing their needs and concerns promptly to enhance satisfaction and loyalty.- **Performance Analysis:** Monitor and analyze service metrics to identify areas for improvement, implementing strategies to achieve operational excellence.- **Budget Management:** Develop and manage the service budget, ensuring resources are allocated effectively and cost-control measures are in place.- **Technical Support Coordination:** Coordinate with the technical support team to troubleshoot and resolve service issues efficiently.**Required Skills and Expectations:**Candidates should have a minimum of 5 to 10 years of experience in service management or a related field. A diploma in a relevant area is necessary. Strong leadership and communication skills are crucial, along with a hands-on approach to problem-solving. Candidates should be customer-focused, with a proven ability to enhance service delivery. A good understanding of service metrics and the ability to analyze data for continuous improvement is also essential. The role demands a strong commitment to quality and the capability to work well in a fast-paced environment.
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Urgent Requirement For Service Manager

Sunshine Manpower Solution And Services

  • 5 - 10 yrs
  • 5.0 Lac/Yr
  • Udaipur
Technical Knowledge Risk Management Team Leadership Customer Service Problem Solving
Job Title: Service Manager Location: UdaipurExperience: 5 to 10 years Roles & Responsibilities : 1 Manage daily operations of EV service workshop2 Ensure timely servicing, diagnostics, and repairs3 Maintain service quality and monitor turnaround time (TAT)4 Supervise and lead technicians and service staff5 Train team on EV technology and safety protocols6 Conduct performance reviews7 Ensure high customer satisfaction during service visits8 Handle and resolve customer complaints9 Oversee EV repairs (battery, motor, charging, electronics)10 Ensure safety while handling high-voltage systemsSkills & Qualifications :1 Diploma / Bachelors degree in Mechanical Engineering, Automobile Engineering, or related field2 Strong knowledge of automotive and EV systems3 Team leadership and workshop management4 Problem-solving and technical diagnostic skills5 Customer service and conflict resolution6 Inventory and spare parts management7 Knowledge of safety standards for high-voltage EV systems
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Solar Service Manager (1-3 Years)

Lakshmi North East Solutions (LNES)

  • 1 - 3 yrs
  • 5.0 Lac/Yr
  • Kolkata
Solar Service Solar Technician
Solar Service Manager - The Solar Service Manager will oversee installation, servicing, maintenance, and performance of solar systems across various projects. The role includes managing service teams, handling technical issues, and ensuring timely project execution and customer satisfaction.Key Responsibilities:Manage installation, servicing, and maintenance of solar systems.Supervise service engineers and technicians at sites.Troubleshoot technical issues and ensure timely resolution.Coordinate with internal teams for project execution.Maintain service reports and documentation.Ensure safety and quality standards are followed.Handle client service requests and support.Candidate must have:ITI / Diploma / B.Tech / BE in relevant field.Experience in solar installation/service/maintenance.Team handling and site coordination skills.Willingness to travel for site work.
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  • 1 - 3 yrs
  • 2.8 Lac/Yr
  • Baner Pune
Good Communication Skills Customer Retention Customer Relationship
We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.
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  • 2 - 5 yrs
  • 3.8 Lac/Yr
  • Delhi
Customer Support Quick Service Resturant
This position is responsible for attending to customer's needs and requirements to the best of their ability. This position entails answering customers phone calls or emails to manage the orders, answer to queries or connect to various department in cases complaints, if any . It also includes providing basic information to the customer based on the queries.
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  • 0 - 1 yrs
  • 5.5 Lac/Yr
  • Kolkata
Customer Relationship Customer Service Customer Support
We are looking for a dedicated Customer Service Manager to join our team in Kolkata. In this role, you will be responsible for overseeing customer service operations and ensuring customer satisfaction through effective communication and problem-solving.Key Responsibilities:- **Supervise Customer Service Team**: Lead and manage a team of customer service representatives to ensure they deliver high-quality support to customers.- **Handle Customer Inquiries**: Address customer questions and complaints promptly, providing clear solutions to enhance their experience.- **Monitor Service Quality**: Assess team performance and service quality, implementing improvements where necessary to meet company standards.- **Train Team Members**: Conduct training sessions for new hires and ongoing training for existing staff to improve their skills and knowledge.- **Gather Customer Feedback**: Collect and analyze feedback from customers to identify areas for improvement in service delivery.Required Skills and Expectations:- **Communication Skills**: You must have strong verbal and written communication abilities, enabling you to interact effectively with customers and your team.- **Problem-Solving Skills**: Being able to quickly identify issues and come up with suitable solutions is crucial in this role.- **Team Leadership**: A positive attitude towards leading and motivating a team will help foster a supportive work environment.- **Customer-Centric Mindset**: You should be dedicated to providing excellent service and ensuring customer satisfaction at all times.- **Basic Computer Proficiency**: Familiarity with basic computer applications is necessary for managing customer records and communications.
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Fresher hiring for Cabin Crew

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Bangalore
Guest Relationship Management Passport Checking Executive Guest Representative Guest Handling Uest Guest Services Guest Service Officer Flight Attendant Flight Steward Air Hostess Ground Staff Cabin Crew Crew Manager
Job SummaryWe are seeking dynamic, well-groomed, and customer-focused individuals to join our team as Cabin Crew. The role involves ensuring passenger safety, delivering exceptional in-flight service, and representing the airline with professionalism and warmth.Key ResponsibilitiesEnsure the safety and security of passengers on board.Conduct pre-flight safety checks and equipment inspections.Demonstrate safety procedures and emergency protocols.Welcome passengers and assist with boarding and seating.Provide food and beverage service during flights.Respond to passenger inquiries and resolve issues promptly.Handle medical or emergency situations calmly and efficiently.Maintain cabin cleanliness and comfort throughout the journey.Coordinate with pilots and ground staff for smooth operations.Eligibility CriteriaEducation: Minimum 10+2 (Graduation preferred).Age: 18 28 years (may vary as per airline policy).Height: Minimum height requirements as per airline standards.Language Skills: Fluency in English and Hindi (additional languages preferred).Appearance: Well-groomed with a pleasant personality.Vision: Normal eyesight (contact lenses allowed as per policy).Passport: Valid passport preferred (mandatory for international routes).Skills RequiredExcellent communication & interpersonal skillsStrong customer service orientationAbility to work in rotational shiftsTeamwork & coordinationProblem-solving skillsPhysically fit and medically soundSalary & BenefitsAttractive Salary PackageFlying AllowancesLayover AllowancesMedical InsuranceTravel Benefits for Self & FamilyPerformance IncentivesWork EnvironmentCabin Crew members work in a fast-paced and dynamic environment, including domestic and international routes, flexible shifts, and extended flying hours.
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Hiring Service Manager For Nashik

Impact HR & KM Solutions

  • 3 - 4 yrs
  • 5.0 Lac/Yr
  • Nashik
Service Manager Territory Service Manager Service Operations Manager Financial Service Manager
Key Responsibilities1. Operations & QualityWorkflow Optimization: Manage the service floor schedule to ensure jobs (like PCB repairs or product servicing) are completed on time.Quality Control: Monitor the quality of work performed and ensure compliance with safety and industry standards (e.g., IPC standards for electronics).Inventory Management: Oversee the availability of spare parts, components, and tools required for service operations.2. Team LeadershipSupervision: Lead and mentor a team of technicians and service advisors.Training: Organize regular training on new hardware, software updates, or customer service etiquette.Performance Reviews: Set and track KPIs for individual team members.3. Customer & Relationship ManagementEscalation Handling: Resolve complex or high-priority customer complaints that the front-line staff cannot handle.Warranty Management: Oversee the processing of warranty claims and defect ratio analysis.SLA Compliance: Ensure the team meets Service Level Agreements (e.g., all repairs must be finished within 48 hours). Required SkillsTechnical Breadth: A strong understanding of the products being serviced (e.g., schematics, electronic troubleshooting, or firmware).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a technical team.Financial Acumen: Ability to manage a department budget, track revenue from out-of-warranty services, and reduce operational costs.Analytical Thinking: Ability to read Service Dashboards to identify bottlenecks (like high Repeat Repair Rates).
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  • Fresher
  • 5.0 Lac/Yr
  • Khambhat Anand
Operations Decision Making Technical Knowledge Performance Evaluation Training and Development Team Management Risk Management Time Management Customer Service Regulatory Compliance Budgeting Inventory Management Conflict Resolution Communication Financial Management Analytical Skills Sales Process Improvement
Looking for a male Graduate to join our team as a Branch Service Manager in Khambhat. Key responsibilities include overseeing daily branch operations, managing customer service, resolving client issues, and supervising branch staff. Strong communication, leadership, and problem-solving skills are required. Previous experience is not necessary, as freshers are welcome to apply.
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Fresher hiring for Customer Service Manager

DNC Online Marketing Customer Service

  • 0 - 5 yrs
  • Jaipur
Customer Relationship Customer Service Customer Support
Key responsibilities:- Respond to customer inquiries: Interact with customers via phone, email, or in-person to address their questions, concerns, and feedback promptly and professionally.- Process orders and returns: Assist customers with placing orders, tracking shipments, and processing returns or exchanges in accordance with company policies and procedures.- Provide product information: Educate customers on product features, specifications, pricing, and availability to help them make informed purchase decisions.- Handle complaints and escalations: Address and resolve customer complaints, conflicts, or escalations in a timely and effective manner to ensure customer satisfaction and retention.- Maintain customer records: Update and maintain accurate customer information, interactions, and transactions in the company's database or CRM system for future reference and analysis.Required skills and expectations:- Excellent communication skills: Ability to communicate clearly and politely with customers in a professional and friendly manner.- Strong problem-solving skills: Capacity to listen to customer issues, analyze root causes, and provide effective solutions or alternatives.- Attention to detail: Thoroughness and accuracy in processing orders, resolving complaints, and updating customer records to ensure data integrity.- Multitasking abilities: Capability to handle multiple customer inquiries or tasks simultaneously while maintaining quality and efficiency.- Customer-oriented mindset: Dedication to meeting customer needs, exceeding expectations, and building positive relationships through excellent service delivery.
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Customer Service Manager Jobs For Freshers - Kolkata

Economical Research & Management Pvt. Ltd.

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Kolkata
Basic Computer Skills Good Communication Skills Customer Service
WE ARE LOOKING FOR MOTIVATED FRESHER CANDIDATES FOR BANKING SECTOR JOB .MALE & FEMALE BOTH CAN APPLY FOR THIS JOB.JOB POST - CSO ( CUSTOMER SERVICE OFFICER ) & OE ( OFFICE EXECUTIVE ) .AGE - 18-32 YEARS .QUALIFICATION - H.S & GRADUATION .SALARY - 14000 - 17000/- ( PER MONTH )LOCATION - KOLKATA , WEST BENGAL
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  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kalna
Office Procedures Office Accountant Office Services Microsoft Office Office Automation Office Operation Customer Management Customer Manager Customer Master Customer Engineer Customer Relationship Customer Facilitator Customer Retention Customer Focus
:1. Responsible for ensuring the achievement of Customer Service and revenue Business for assigned leads which will be provided by the company.2. Source business from self-employed / salaried customers for retail business,3. Maintain a daily report and have to coordinate with all the Customer Support Departments.4. Taking care of all processes and related escalations. :1. Candidates must be minimum #Graduate and above, (HSC can apply for OFFROLL department) age limit 29 Years below.2. Freshers are welcome3. Candidates must have good Communication and presentation Skills.Interview Details: To get the interview details candidates have to send the Updated Resume by WhatsApp in this number (9433816131)Contact: Prosenjit Saha (9433816131).
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  • 0 - 3 yrs
  • 3.8 Lac/Yr
  • Kolkata
Media Strategy Ad Operations Media Relations
Seeking a dynamic Service Account Manager in Kolkata. The role involves managing client accounts, providing exceptional customer service, and resolving any issues or concerns promptly. Additionally, you will be responsible for maintaining client relationships and promoting company products and services.Key responsibilities include maintaining communication with clients to ensure satisfaction, handling customer inquiries and complaints professionally, and coordinating with internal teams to address client needs effectively. The ideal candidate should have excellent communication skills, a customer-focused mindset, and the ability to multitask efficiently.We are looking for a dedicated individual with a post-graduate degree and 0-3 years of experience in customer service or account management. The candidate must be detail-oriented, organized, and have a proactive approach towards problem-solving. This is a full-time position that requires the candidate to work from the office. Female candidates are preferred for this role.
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Gurgaon
Sales Planning Customer Relationship Budget Management
Need sales manager to sell gym subscription and manage gym
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  • 3 - 5 yrs
  • 4.0 Lac/Yr
  • Thaltej Ahmedabad
Installation Commissioning Manage AMC Contracts Warranty Claims Scheduled Maintenance and Repairs. HMI PLC SCADA Panel Wiring Panel Testing Control Panel
Job Overview:-The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively. -This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service Quality and efficiencyRoles & Responsibilities-Leads the Service Department, ensuring efficient execution of service operations, resource planning, and quality assurance. -Acts as the central coordinator between management, customer support, field teams, and other departments (Sales, Production, R&D).Requirement Skills-Oversee installations, commissioning, and customer handovers.-Manage AMC contracts, warranty claims, scheduled maintenance, and repairs.-Handle customer escalations and ensure timely resolution.-Plan resource allocation (manpower, tools, spares) and monitor expense management.-Coordinate interdepartmentally with Sales, Production, and R&D for service needs.-Lead performance evaluations, track KPIs, and analyse service data (response time, resolution rate).-Ensure customer feedback is collected, analysed, and acted upon for service improvements.-Oversee training programs, SOP updates, compliance integration, and documentation standards.-Drive continuous improvement initiatives within the service operations.Work Location-Office (THALTEJ)Job Type-Full-time Duty: Mon to Fri 10:00 am to 7:00 pm & Saturday 10:00 am to 05:00 pmWeek Off-Sunday
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Face-to-Face For Customer Service Manager Jobs (Freshers)

Flyriise Aviation & Hospitality Services Pvt. Ltd.

  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Dum Dum Kolkata
Freight Operations Strategic Planning Supply Chain Customer Service Logistics Transportation Management Regulatory Compliance Problem Solving
As a Customer Service Officer in Dum Dum, Kolkata, you will be responsible for managing freight operations, strategic planning, and supply chain activities. Your role will involve providing exceptional customer service, overseeing logistics and transportation management, ensuring regulatory compliance, and resolving problems efficiently. The ideal candidate should possess excellent communication skills, attention to detail, and a proactive approach to customer inquiries. Experience in freight operations and a basic understanding of supply chain management will be beneficial. A 12th pass qualification is required for this full-time office-based position.
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  • 4 - 8 yrs
  • 11.0 Lac/Yr
  • Mumbai
Vials Caps Septa Syringes Tec. Good Communication Skills Good Written and Verbal Skills Experiance in GC Columns
Qualification required BSc Physics Or Electronics OR Diploma in Electronics /Instrumentation Or Diploma in Analytical Chemistry / BScChemistry (Flare for selling).Diploma Electronics / Instrumentation OR Diploma inAnalytical Chemistry with Post graduate Diploma ORDegree in Marketing Management.Knowledge on working of UV-VisSpectrophotometer, selling of contractsExperience on consumables sales
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Hiring For Service Head - Automobiles - Dibrugarh

JOB24by7 Recruitment Consultancy Services

  • 10 - 15 yrs
  • Dibrugarh
Service Head Automobile Automobile Industry Automobile Sales Automobile Service Operations Customer Handling Dealer Management Dealership Sales Dealership Management System
The Service Head will be responsible for overseeing the entire service operations of the automobile division. The role includes ensuring customer satisfaction, maintaining servicequality standards, driving profitability, managing a large technical team, and coordinating closely with OEMs (Maruti Suzuki) to achieve business goals.Key Responsibilities: Lead, manage, and supervise the overall service department operations. Ensure timely and efficient service delivery to achieve customer satisfaction. Plan and implement strategies to improve workshop productivity and profitability. Monitor warranty claims, goodwill, and service-related documentation as per OEM standards. Manage and train service advisors, technicians, and support staff. Ensure compliance with company and OEM (Maruti Suzuki) policies, procedures, and quality standards. Analyze service performance metrics and take corrective actions to improve KPIs. Maintain strong coordination with spare parts, body shop, and sales departments. Handle escalated customer complaints and ensure prompt resolution. Prepare regular reports and budgets for management review.Required Skills and Qualifications: Bachelors degree/Diploma in Automobile or Mechanical Engineering. 1015 years of experience in automobile service operations (Maruti Suzuki experience preferred). Strong technical knowledge of vehicles, diagnostics, and service processes. Excellent leadership, communication, and customer relationship management skills. Proficiency in MS Office and DMS (Dealer Management Systems).Preferred Candidate Profile: Candidates from Maruti Suzuki dealership background will be given preference. Proven track record in managing large service teams and achieving performancetargets. Strong problem-solving and decision-making abilities.
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Looking For Service Operations Manager

Helpto Manpower Consultancy

  • 4 - 5 yrs
  • 6.5 Lac/Yr
  • Greater Noida
Service Desk Ser Desk Manager
Infrastructure Management: Oversee servers (physical/virtual), networks, storage, cloud services (AWS, Azure), and applications.User & Support Services: Manage help desk, desktop support, and provide Level 1-3 support, resolving user issues.System Reliability: Monitor performance, ensure uptime, manage backups, and develop disaster recovery/business continuity plans.Security & Compliance: Implement security protocols, manage firewalls, antivirus, and ensure compliance with regulations.Team & Vendor Management: Lead IT staff, manage vendors, negotiate contracts, and manage budgets.Strategic Planning: Plan for future IT needs, implement new technologies, and align IT with business objectives.
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Looking For Senior Service Manager

Lakshmi North East Solutions (LNES)

  • 3 - 6 yrs
  • 3.0 Lac/Yr
  • Amingaon Guwahati
Diesel Generator Machine Solar Power System High Voltage System Mechanical & Electrical Troubleshooting Preventive & Corrective Maintenance Client Relationship Management Technical Support & Consultation Inventory & Spare Parts Management
- Recruit, train, and lead a high-performing team of field service technicians, engineers, and support staff.- Conduct regular performance evaluations, provide mentorship, and implement continuous professional development programs.- Oversee daily operations of the service department, ensuring timely and efficient execution of service requests, installations, and maintenance activities.- Develop and implement preventive and corrective maintenance schedules to minimize equipment downtime.- Establish and maintain strong relationships with key clients, addressing their service needs and concerns promptly.- Monitor customer feedback and implement improvements to enhance service quality and customer satisfaction.- Prepare and manage the service department's budget, tracking expenses related to labor, parts, and equipment.- Identify cost-saving opportunities without compromising service quality.- Ensure all service activities comply with industry standards, safety regulations, and company policies.- Stay updated with the latest technological advancements in diesel generators, solar panels, and related systems.- Oversee the management of service parts inventory, ensuring availability of critical components for timely repairs.- Coordinate with procurement to source quality parts and materials at competitive prices.- Maintain accurate records of service activities, including work orders, service reports, and maintenance logs.- Generate and analyze service performance reports, identifying trends and areas for improvement.- Develop and implement strategies to enhance service efficiency, reduce response times, and improve customer satisfaction.
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Opening For Supervisor

Lakshmi North East Solutions (LNES)

  • 3 - 6 yrs
  • 3.5 Lac/Yr
  • Guwahati
Electrical Supervisor Team Leadership Technical Oversight Safety Compliance Preventive Maintenance Performance Management Technical Expertise Power Supply System Electrical Testing Power Load Analysis Service Delivery Manager
- Supervise and lead a team of technicians, engineers, or customer service representatives, ensuring high performance and efficiency.- Provide guidance, mentorship, and training to team members to enhance skills and productivity.- Monitor daily operations, ensuring all tasks are completed according to schedules and in line with company standards.- Ensure timely resolution of service issues and customer complaints, ensuring minimal service disruption.- Oversee the implementation of quality control measures to maintain service reliability and customer satisfaction.- Manage workforce scheduling, ensuring optimal coverage for all shifts and efficient use of resources.- Assist team members in troubleshooting complex technical issues related to telecom networks, hardware, or software.- Ensure customer service is delivered in a professional, efficient, and courteous manner, addressing any customer concerns promptly.- Maintain accurate records of work orders, inventory, and equipment status for operational tracking.- Organize and conduct regular training sessions for new and existing team members on telecom products, services, and systems.- Ensure that all team members are aware of and adhere to workplace safety protocols, especially when working with complex telecom equipment and installations.- Coordinate with the engineering, sales, and customer service departments to ensure alignment on project goals and customer needs.
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Customer Service Officer

Lakshmi North East Solutions (LNES)

  • 2 - 5 yrs
  • 2.3 Lac/Yr
  • Guwahati
Customer Relationship Customer Service Customer Support Customer Acquisition Presentation Skills
1. Identify opportunities for upselling or cross-selling relevant products/services based on customer needs and preferences.2. Meet set sales targets through effective communication and persuasion.3. Educate customers on how to use products or services, ensuring they get the most value from their purchases.4. Provide tips or guides for troubleshooting common issues and assist with product set-up or installation as needed.5. Take ownership of challenging or high-priority customer issues, ensuring they are resolved with a focus on customer satisfaction.6. Maintain professionalism under pressure and handle sensitive situations with tact and diplomacy.7. Represent the company's brand positively in all customer interactions.8. Ensure that customers feel valued, respected, and heard, contributing to an overall positive company reputation.9. Handle payment and billing inquiries, ensuring accuracy in transactions.10. Ensure that all customer orders are processed accurately and efficiently, updating customers on the status of their orders.11. Maintain in-depth knowledge of the companys products, services, and policies to provide informed recommendations to customers.12. Offer tailored solutions based on individual customer needs and preferences.13. Collect customer feedback on products and services to help the company improve its offerings.14. Report recurring issues or customer pain points to management to identify potential improvements or product developments.15. Build strong and lasting relationships with customers through regular follow-ups and personalized communication.16. Promote customer loyalty by ensuring a positive experience and by providing proactive support.17. Maintain accurate records of customer interactions, transactions, and feedback in the companys CRM system.18. Ensure all data is kept up to date and compliant with the companys data protection policies.
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  • 5 - 10 yrs
  • Greater Noida
Business Development Manager Cybersecurity Business Development Management B2B Sales Sales IT Services Saas IT Sales Sales Management Business Development Social Enterprises Saas Sales BFSI Sales
- Lead the business solutions team: This role requires you to manage and oversee a team responsible for developing and implementing business solutions for clients.- Develop strategic partnerships: You will be responsible for identifying and cultivating relationships with potential partners to enhance the company's business solutions offerings.- Drive sales targets: The Business Solutions Manager is expected to create and execute sales strategies to achieve revenue goals and increase market share in the B2B sector.- Conduct market research: Stay updated on industry trends and competitor activities to identify new business opportunities and ensure the company's solutions remain competitive.- Collaborate with cross-functional teams: Work closely with internal teams such as sales, marketing, and product development to ensure alignment and seamless delivery of business solutions to clients.- Required Skills: 1. Minimum of 5 years of experience in business development, sales, or related field.2. Strong understanding of cybersecurity, SaaS, IT services, and sales management.3. Bachelor's degree in Engineering or related field.4. Proven track record of driving sales and meeting targets in a B2B environment.5. Ability to communicate effectively and build strong relationships with clients and partners.6. Experience in the BFSI sector is a plus.
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Hiring For Sales Manager - Post Warranty Services

JOB24by7 Recruitment Consultancy Services

  • 8 - 12 yrs
  • 10.0 Lac/Yr
  • Noida
Sales Contract LV Technical Sales Risk Analysis Switch Engineer Negotiation Skills CRM CRM Sales Control Panel Paid Services
The Sales Manager (Paid Services) will be responsible for driving revenue growth, and ensuring customer retention. All sales-related contracts, ensuring that they are prepared, negotiated, executed, and managed in alignment with company policies and legal standards. This role requires a strong understanding of paid services sales processes and the ability to work closely with the sales team to facilitate smooth contract execution and compliance.Responsibilities:1. Meeting Top and Bottom line for Post Waranty Services Meet business objectives of Sales and Gross Margins Ensure a healthy pipeline of enquiries to meet targets Explore new segments / customers for business expansion Serve as the primary point of contact for AMC, retrofitters, spares sales related inquiries. Communicate contract terms, conditions, and updates to the sales team and other relevant stakeholders.2. Customer Delight and Relationship Management: Build and maintain strong relationships with key clients to ensure repeat business Understanding their needs and providing tailored solutions Promptly respond to the needs of their tendering offers or site issues Ensure customer satisfaction score of min. 9.5 rating across all services provided3. Contract Preparation and Negotiation: Draft, review, and negotiate sales contracts with customers, ensuring alignment with company business objectives. Work closely with the sales team to understand customer needs and develop contracts that meet those needs while protecting the company's interests. Coordinate with legal, finance, and other relevant departments to finalize contract terms.4. Contract Administration: Maintain an organized repository of all sales contracts and related documentation. Monitor contract performance and ensure compliance with terms and conditions. Manage contract renewals, am
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Sales - Asst Manager (Chiller Services)

JOB24by7 Recruitment Consultancy Services

Branch Sales Manager Documentation Quality Assurance Supervisor Kaizens
1. Sales & Marketing of Heat Pump, Scroll Chiller & Solar System.2. Maintain relationships with Consultants, Architects, Builders, Contractors & End-user by Providing support, information, and guidance.3. Establishing a new business, negotiating contracts & packages, and booking the job.4. Attending exhibitions, conferences, and meetings.5. Reviewing sales performance & aiming to achieve quarterly targets.6. Prepare design-based BOQ & price estimate.7. Project Planning, Execution & Supervision.8. Invoice submission, payment follow up & payment collection.9. Co-ordination between Sales & Service and Branch & HO.10. Co-ordinate with the transporter and arrange to do loading-unloading work.11. Willing to travel East & North
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Service Manager (3-4 Years)

Impact HR & KM Solutions

  • 3 - 4 yrs
  • 5.0 Lac/Yr
  • Nashik
Budget Management Contract Negotiation Project Management Quality Assurance Team Leadership Technical Knowledge Training and Development Problem Solving Data Analysis Inventory Management Risk Management Customer Service Vendor Management Service Delivery Process Improvement Conflict Resolution Customer Relationship Management
Key ResponsibilitiesTeam Leadership: Hiring, training, and supervising technicians, service advisors, and support staff.Workflow Optimization: Managing the schedule of the service floor to ensure jobs are completed on time.Customer Resolution: Handling escalated customer complaints and ensuring a First Time Right (FTR) approach to repairs.Financial Management: Tracking the department's revenue, managing expenses, and ensuring the service center meets its profit targets.Quality Control: Monitoring the quality of work performed and ensuring compliance with safety and industry standards.Inventory Management: Overseeing the availability of spare parts and tools required for service operations. Required SkillsTechnical Expertise: A deep understanding of the products being serviced (e.g., if in an auto-center, knowledge of engine mechanics).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a diverse technical team.Analytical Thinking: Ability to read Service Dashboards and identify why certain metrics (like Turnaround Time) are lagging.Operational Management: Mastery of ERP or Service Management software (like Salesforce Service Cloud or industry-specific DMS).
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Customer Service Manager

Impact HR & KM Solutions

Customer Relationship Customer Care Customer Support Customer Service Operations Customer Service Management Customer Handling Customer Service Manager Walk in
Supervise day-to-day operations in the customer service department.Respond to customer service issues in a timely manner.Create effective customer service procedures, policies, and standards.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Implement an effective customer loyalty program.Maintain accurate records and document all customer service activities and discussions.Assess service statistics and prepare detailed reports on your findings.
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  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Mumbai
Guest Relationship Management Passport Checking Executive Guest Representative Guest Handling Uest Guest Services Guest Service Officer Flight Attendant Flight Steward Air Hostess Ground Staff Cabin Crew Crew Manager
Job SummaryWe are seeking dynamic, well-groomed, and customer-focused individuals to join our team as Cabin Crew. The role involves ensuring passenger safety, delivering exceptional in-flight service, and representing the airline with professionalism and warmth.Key ResponsibilitiesEnsure the safety and security of passengers on board.Conduct pre-flight safety checks and equipment inspections.Demonstrate safety procedures and emergency protocols.Welcome passengers and assist with boarding and seating.Provide food and beverage service during flights.Respond to passenger inquiries and resolve issues promptly.Handle medical or emergency situations calmly and efficiently.Maintain cabin cleanliness and comfort throughout the journey.Coordinate with pilots and ground staff for smooth operations.Eligibility CriteriaEducation: Minimum 10+2 (Graduation preferred).Age: 18 28 years (may vary as per airline policy).Height: Minimum height requirements as per airline standards.Language Skills: Fluency in English and Hindi (additional languages preferred).Appearance: Well-groomed with a pleasant personality.Vision: Normal eyesight (contact lenses allowed as per policy).Passport: Valid passport preferred (mandatory for international routes).Skills RequiredExcellent communication & interpersonal skillsStrong customer service orientationAbility to work in rotational shiftsTeamwork & coordinationProblem-solving skillsPhysically fit and medically soundSalary & BenefitsAttractive Salary PackageFlying AllowancesLayover AllowancesMedical InsuranceTravel Benefits for Self & FamilyPerformance IncentivesWork EnvironmentCabin Crew members work in a fast-paced and dynamic environment, including domestic and international routes, flexible shifts, and extended flying hours.
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Fresher hiring for Cabin Crew

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Chennai
Guest Relationship Management Passport Checking Executive Guest Representative Guest Handling Uest Guest Services Guest Service Officer Flight Attendant Flight Steward Air Hostess Ground Staff Cabin Crew Crew Manager
Job SummaryWe are seeking dynamic, well-groomed, and customer-focused individuals to join our team as Cabin Crew. The role involves ensuring passenger safety, delivering exceptional in-flight service, and representing the airline with professionalism and warmth.Key ResponsibilitiesEnsure the safety and security of passengers on board.Conduct pre-flight safety checks and equipment inspections.Demonstrate safety procedures and emergency protocols.Welcome passengers and assist with boarding and seating.Provide food and beverage service during flights.Respond to passenger inquiries and resolve issues promptly.Handle medical or emergency situations calmly and efficiently.Maintain cabin cleanliness and comfort throughout the journey.Coordinate with pilots and ground staff for smooth operations.Eligibility CriteriaEducation: Minimum 10+2 (Graduation preferred).Age: 18 28 years (may vary as per airline policy).Height: Minimum height requirements as per airline standards.Language Skills: Fluency in English and Hindi (additional languages preferred).Appearance: Well-groomed with a pleasant personality.Vision: Normal eyesight (contact lenses allowed as per policy).Passport: Valid passport preferred (mandatory for international routes).Skills RequiredExcellent communication & interpersonal skillsStrong customer service orientationAbility to work in rotational shiftsTeamwork & coordinationProblem-solving skillsPhysically fit and medically soundSalary & BenefitsAttractive Salary PackageFlying AllowancesLayover AllowancesMedical InsuranceTravel Benefits for Self & FamilyPerformance IncentivesWork EnvironmentCabin Crew members work in a fast-paced and dynamic environment, including domestic and international routes, flexible shifts, and extended flying hours.
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Air Hostess Flight Attendant Flight Steward Flight Supervisor Cabin Crew Crew Manager Airlines Cabin Crew Guest Service Manager Guest Service Officer Guest Relations Guest Representative Ground Staff Airport Staff
As an Air Hostess, your main responsibility is to ensure the safety and comfort of passengers aboard a flight. You will greet passengers as they board, assist with storing luggage, serve meals and drinks, and provide information and assistance throughout the flight. You will also be responsible for conducting safety demonstrations and procedures in case of emergencies.Skills required for this role include excellent communication and customer service skills, the ability to remain calm under pressure, and a professional and friendly attitude.
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