Service Manager Jobs in India

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

We want a cafe incharge to handle our cafe. Who can cook or willing to learn how to cook. Handle all works of cafe.

We are looking for a Service Manager to join our team in Kalwa. The ideal candidate will have 5 to 8 years of experience in service management and will be responsible for ensuring high-quality service delivery to our customers. This is a full-time position requiring work from the office.**Key Responsibilities:**- **Team Leadership:** Oversee a team of service professionals, providing guidance and support to ensure they meet service targets and maintain high standards of customer care.- **Customer Satisfaction:** Monitor and analyze customer feedback to enhance service quality and ensure that clients' needs and complaints are addressed promptly.- **Service Process Improvement:** Evaluate current service processes and implement changes to improve efficiency and effectiveness, ensuring compliance with industry standards.- **Performance Management:** Set performance metrics for service staff, regularly assessing their performance and providing constructive feedback for continuous improvement.- **Reporting:** Prepare and present regular reports on service performance to management, highlighting achievements, challenges, and areas for improvement.**Required Skills and Expectations:**The ideal candidate should possess strong leadership skills to manage and inspire a team effectively. Excellent communication skills are essential for interacting with customers and stakeholders. A problem-solving mindset is necessary to resolve issues efficiently. Additionally, the candidate should demonstrate a strong understanding of service management best practices and industry trends. Proficiency in data analysis and performance metrics evaluation is expected to drive service improvements. Familiarity with relevant software tools for service management is a plus.

In this role, you'll be responsible for the smooth running of our small, self-service cafeteria (under 100 sq ft). Your main duties will include:* Cash collection and accurate record-keeping.* Maintaining impeccable cleanliness and hygiene standards.* Overseeing coffee and tea vending machines.* Assisting menu items like cup noodles and burgers.* Ensuring a pleasant experience for our customers, typically 50-70 per day.What We're Looking For:* A male candidate with a genuine passion for service and cooking skills.* A strong commitment to the role, with a minimum one-year commitment required (salary increase after one year).* Preferably from the Malampuzha, Kanjikode, or Palakkad areas.* Ability to work independently and manage daily operations efficiently.* Comfortable with using disposable serving items only.

We are looking for a dedicated Shop Manager to oversee our store operations in Raigarh, Chhattisgarh. The ideal candidate will ensure smooth daily operations, manage staff, and enhance customer satisfaction. This full-time position requires someone with 1 to 7 years of experience and a minimum of a 10th-grade education.Key Responsibilities:1. **Supervise Daily Operations**: Oversee the day-to-day activities of the shop, ensuring that it runs efficiently and achieves sales targets.2. **Manage Staff**: Recruit, train, and supervise team members. Foster a positive work environment to promote teamwork and high performance.3. **Customer Service Excellence**: Ensure that customers receive high-quality service. Address any complaints or issues promptly to maintain satisfaction.4. **Inventory Management**: Oversee stock levels and manage inventory, making sure that the shop is well-stocked and organized.5. **Sales Reporting**: Analyze sales data and prepare reports to track performance. Use this data to make informed decisions to drive sales growth.

As a Relationship Manager based in Lucknow, you will play a crucial role in managing and nurturing client relationships. Your primary goal will be to ensure client satisfaction and loyalty while supporting the growth of our organization. **Key Responsibilities:**- **Client Engagement:** Interact with clients regularly to understand their needs, provide support, and gather feedback to strengthen relationships.- **Account Management:** Oversee a portfolio of clients, ensuring their goals are met through effective communication and service delivery.- **Problem Resolution:** Address and resolve any issues or concerns raised by clients promptly to maintain trust and satisfaction.- **Sales Support:** Assist in identifying potential opportunities for upselling or cross-selling products/services to enhance client value.- **Market Research:** Stay informed about market trends and competitor offerings to provide clients with relevant insights and recommendations.- **Reporting:** Prepare and present regular reports on client engagement and account performance to stakeholders, ensuring transparency.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, are essential for effective client interactions.- Ability to build and maintain professional relationships with clients, demonstrating empathy and responsiveness to their needs.- A proactive approach to problem-solving, with the capability to address client concerns efficiently.- Basic understanding of sales principles will be helpful in identifying upsell opportunities.- Willingness to learn and adapt, with a positive attitude towards challenges and team collaboration.- Candidates with 0 - 2 years of experience are encouraged to apply, as we value enthusiasm and a desire to grow more than extensive experience.

*Generate life insurance business through assigned bank branches. *Build and maintain strong relationships with bank staff and customers.* Generate leads from the bank's customer database and convert them into sales. *Understand customer financial needs and recommend suitable life insurance solutions. *Conduct customer meetings and sales presentations. *Achieve monthly, quarterly, and annual sales targets. *Ensure proper documentation and compliance with company policies. *Provide after-sales service and maintain customer relationships.* Coordinate with branch staff for lead generation and business growth.

As an Office Assistant, you will play a crucial role in ensuring smooth office operations with a variety of tasks. Your responsibilities will include:- **Administrative Support:** Assist with day-to-day administrative tasks, including answering phone calls and managing emails to ensure communication flows smoothly.- **Data Entry:** Input data into spreadsheets and databases accurately, helping keep our records organized and up to date.- **Filing and Organization:** Maintain physical and digital filing systems, ensuring important documents are easily accessible for the team.- **Scheduling Appointments:** Help coordinate meetings and appointments by managing calendars and sending out reminders to relevant team members.- **Office Supplies Management:** Monitor and restock office supplies, ensuring that all necessary materials are readily available for staff.- **Customer Service:** Greet visitors and clients warmly, providing them with assistance or directing them to the appropriate staff member.To succeed in this role, you should have a High School diploma (12th pass) and be willing to learn. Strong communication skills are essential along with a friendly demeanor. Basic computer skills, including knowledge of Microsoft Office, are expected. You should be detail-oriented, with the ability to manage your time effectively and handle multiple tasks. A positive attitude and a readiness to contribute to a team environment are highly valued.

Job Title: Branch ManagerLocation: NagercoilExperience: 3+ Years (Preferred)Job SummaryWe are looking for a Branch Manager to oversee the daily operations of the branch, manage the team, achieve business targets, and ensure smooth branch performance.Key ResponsibilitiesManage the overall operations of the branch.Lead, guide, and support the branch team.Ensure monthly business and sales targets are achieved.Monitor staff performance and productivity.Handle customer queries and maintain good customer relationships.Coordinate with different departments for smooth operations.Prepare and submit daily, weekly, and monthly reports.Ensure company policies and procedures are followed.Maintain branch records and documentation.Support business growth and branch development activities.RequirementsAny Degree.Good communication and leadership skills.Experience in team handling and branch operations.Basic computer knowledge.Ability to work under targets and deadlines.Skills RequiredLeadershipTeam ManagementCommunication SkillsProblem-SolvingTime ManagementCustomer Relationship ManagementSalary: As per Company Standards.Job Type: Full-Time.

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

As a Relationship Manager (Fresher), you will play a vital role in building and maintaining strong relationships with clients. Your primary focus will be to understand their needs and ensure their satisfaction with our services. **Key Responsibilities:**- **Client Interaction:** Engage with clients to understand their needs and provide solutions that meet their expectations.- **Issue Resolution:** Address any queries or concerns from clients promptly to maintain a positive relationship and ensure satisfaction.- **Account Management:** Manage client accounts to ensure all information is accurate and up-to-date, which helps in delivering tailored services.- **Sales Support:** Assist in promoting and selling company products by explaining features and benefits directly to clients.- **Market Research:** Conduct research to identify potential customers and gather insights about client preferences, which can help in improving services.- **Feedback Collection:** Regularly seek feedback from clients to understand their satisfaction levels and identify areas for improvement.**Required Skills and Expectations:**- Strong communication skills are essential to clearly convey information to clients and understand their needs.- Basic knowledge of customer service principles and practices will be helpful in managing client interactions effectively.- A proactive approach to problem-solving is important for addressing client issues swiftly.- Good organizational skills are necessary to manage multiple client accounts and ensure follow-ups are handled promptly.- A genuine interest in building relationships and working collaboratively with colleagues will contribute to your success in this role. Candidates must hold a B.A., B.Com, or B.Sc degree, and preference is given to male candidates for this position.

Job Title: After Sales ManagerLocation: JalandharExperience: Fresher to 3 YearsJob OverviewWe are looking for a responsible and customer-focused After Sales Manager to handle service operations, client support, and ensure smooth post-sales processesRoles and ResponsibilitiesManage and oversee complete after-sales service operationsEnsure timely installation, servicing, and maintenance at client sitesHandle customer complaints and provide quick resolutionsMaintain good relationships with clients for high satisfactionCoordinate with sales, production, and logistics teamsMaintain service reports, AMC records, and service historyManage spare parts inventory and availabilitySupport and guide service team membersWork on improving service quality and controlling costsSkills & QualificationB.tech / Diploma in MechanicalGood communication and problem-solving skillsBasic technical knowledge (Mechanical/Engineering)Team handling and coordination skillsAbility to manage customer relationshipsKnowledge of service processes and documentation

Job Title: Branch ManagerLocation: Swaroopganj, SirohiExperience: 2 - 5 yearsKey Responsibilities:Oversee and manage daily branch operations to ensure smooth functioning.Lead, train, and motivate staff to achieve individual and branch sales targets.Plan and implement strategies to maximize sales, profitability, and customer satisfaction.Monitor stock levels, inventory management, and ensure timely.Handle customer queries, resolve issues, and maintain high service standards.Ensure compliance with company policies, processes, and operational guidelines.Prepare sales reports, analyze performance, and share insights with management.Maintain a clean, professional, and customer-friendly retail environment.Requirements:Bachelors degree in Business Administration/Management or equivalent (preferred).2 - 5 years of proven experience in a managerial role, preferably in smartphone or retail industry.Strong leadership, decision-making, and problem-solving skills.Excellent communication and interpersonal abilities.Ability to work under pressure and achieve sales targets.Proficiency in MS Office and familiarity with retail software/tools.

As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.

The Airport Manager oversees daily operations at the airport in Bhubaneswar, ensuring safety, efficiency, and excellent customer service. This role is ideal for individuals looking to start their career and can adapt to a busy environment. Key responsibilities include:- **Manage Daily Operations**: Supervise all airport activities, ensuring smooth functioning of airport services, including check-in, boarding, and baggage handling. - **Ensure Safety Procedures**: Enforce safety regulations and protocols to protect passengers and staff. Conduct regular inspections to identify and remedy any safety issues. - **Customer Service Oversight**: Address passenger inquiries and complaints efficiently, ensuring a positive travel experience. Work with teams to resolve issues quickly. - **Coordinate with Airlines**: Liaise with airline representatives to manage flight schedules and gate assignments, ensuring timely departures and arrivals. - **Staff Coordination**: Train and supervise airport staff, ensuring they meet performance standards and provide high-quality service.Applicants should possess effective communication skills and be capable of working well under pressure. An understanding of airport operations is beneficial but not required. Attention to detail, good organizational abilities, and a commitment to safety are essential for this role. The ideal candidate is a proactive problem solver who can work collaboratively with various teams in a fast-paced environment.

We are looking for an Airport Supervisor in Bhubaneswar, India. This role is suitable for candidates with 0 to 1 year of experience and a minimum education level of 10th pass. You will manage daily airport operations and ensure a smooth experience for passengers and staff.Key Responsibilities:- Oversee Operations: Coordinate and supervise various airport functions, including check-in, boarding, and security. Ensure all operations comply with safety protocols and standards.- Staff Management: Lead and support airport staff, providing training and guidance as needed. Maintain a positive work environment and encourage teamwork.- Customer Service: Address passenger inquiries and resolve any issues promptly. Ensure that all travelers have a pleasant experience at the airport.- Monitor Compliance: Ensure adherence to airport regulations and policies. Conduct regular inspections to identify and rectify any compliance issues.- Report Generation: Prepare and maintain operational reports. Analyze data to improve efficiency and provide insights for better service.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills to interact effectively with staff and passengers. Attention to detail is vital for ensuring compliance with safety regulations. The ability to work under pressure in a fast-paced environment is essential. A proactive approach to problem-solving and a willingness to learn are crucial for success in this role. The candidate should demonstrate reliability, punctuality, and a commitment to maintaining a high standard of service.

Description of the RoleWe are hiring a Client Relationship Executive with experience in client coordination, service management, and customer relationship handling. The role involves managing client communications, ensuring timely service delivery, maintaining client records, and coordinating with internal teams to achieve business targets and client satisfaction.Location: Nagercoil, KanyakumariExperience: 2 - 4 YearsSalary: As per Company StandardsEmployment Type: Full-Time

Key ResponsibilitiesLogistics & Fleet Management: Plan, manage, and coordinate all inbound and outbound logistics. Oversee fleet operations, transport vendor management, and route optimization to ensure timely deliveries.Warehouse & Inventory Control: Oversee warehouse layout, space utilization, and inventory management. Implement strict inventory control measures to minimize variances, damages, and shrinkage.Order Fulfillment: Ensure accurate and efficient order processing, picking, packing, and dispatching in accordance with customer service level agreements (SLAs).Cost & Budget Management: Monitor and control distribution, freight, and warehousing costs. Analyze data to identify bottlenecks and implement cost-saving initiatives.Vendor & Stakeholder Management: Negotiate rates and contracts with third-party logistics (3PL) providers, transporters, and packaging suppliers. Collaborate with sales and production teams to align supply with market demand.Compliance & Safety: Ensure all distribution and warehouse activities comply with safety regulations, labor laws, and statutory transport requirements. Maintain high standards of workplace safety.

Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.