Service Manager Jobs in India

Key Roles & Responsibilities:Administration & Operations Oversight:

As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your main tasks will include managing customer inquiries and solving issues efficiently. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle questions and concerns from customers via phone, chat, or email to provide accurate information and resolve issues satisfactorily.- **Manage Customer Complaints:** Listen to complaints patiently and address them promptly, ensuring that each customer feels heard and valued.- **Oversee Support Team:** Supervise the customer service team to ensure they deliver high-quality service. Provide guidance and training when needed to enhance their skills.- **Collect Feedback:** Gather customer feedback to understand their needs better and identify areas for service improvement.- **Develop Service Protocols:** Create and implement protocols and guidelines to improve the efficiency and quality of customer support.**Required Skills and Expectations:**- Excellent verbal and written communication skills are needed to interact effectively with customers and team members.- Problem-solving ability to quickly address customer issues and find appropriate solutions.- Basic computer skills to manage customer inquiries through different platforms efficiently.- A patient and friendly attitude is essential for dealing with diverse customer personalities.- Being a self-starter and organized individual is crucial, especially since this role is work from home.- A strong commitment to providing great customer service and enhancing the customer experience is expected.

We are seeking a General Manager Service to oversee and enhance our service operations. This role is essential for ensuring customer satisfaction and improving service efficiency.**Key Responsibilities:**- **Manage Service Operations:** Oversee daily service operations, ensuring all processes run smoothly and meet company standards.- **Team Leadership:** Lead and mentor the service team, fostering a collaborative environment that encourages professional growth and high performance.- **Customer Relationship Management:** Build strong relationships with customers, addressing their needs and concerns promptly to enhance satisfaction and loyalty.- **Performance Analysis:** Monitor and analyze service metrics to identify areas for improvement, implementing strategies to achieve operational excellence.- **Budget Management:** Develop and manage the service budget, ensuring resources are allocated effectively and cost-control measures are in place.- **Technical Support Coordination:** Coordinate with the technical support team to troubleshoot and resolve service issues efficiently.**Required Skills and Expectations:**Candidates should have a minimum of 5 to 10 years of experience in service management or a related field. A diploma in a relevant area is necessary. Strong leadership and communication skills are crucial, along with a hands-on approach to problem-solving. Candidates should be customer-focused, with a proven ability to enhance service delivery. A good understanding of service metrics and the ability to analyze data for continuous improvement is also essential. The role demands a strong commitment to quality and the capability to work well in a fast-paced environment.

Job Title: Service Manager Location: UdaipurExperience: 5 to 10 years Roles & Responsibilities : 1 Manage daily operations of EV service workshop2 Ensure timely servicing, diagnostics, and repairs3 Maintain service quality and monitor turnaround time (TAT)4 Supervise and lead technicians and service staff5 Train team on EV technology and safety protocols6 Conduct performance reviews7 Ensure high customer satisfaction during service visits8 Handle and resolve customer complaints9 Oversee EV repairs (battery, motor, charging, electronics)10 Ensure safety while handling high-voltage systemsSkills & Qualifications :1 Diploma / Bachelors degree in Mechanical Engineering, Automobile Engineering, or related field2 Strong knowledge of automotive and EV systems3 Team leadership and workshop management4 Problem-solving and technical diagnostic skills5 Customer service and conflict resolution6 Inventory and spare parts management7 Knowledge of safety standards for high-voltage EV systems

Solar Service Manager - The Solar Service Manager will oversee installation, servicing, maintenance, and performance of solar systems across various projects. The role includes managing service teams, handling technical issues, and ensuring timely project execution and customer satisfaction.Key Responsibilities:Manage installation, servicing, and maintenance of solar systems.Supervise service engineers and technicians at sites.Troubleshoot technical issues and ensure timely resolution.Coordinate with internal teams for project execution.Maintain service reports and documentation.Ensure safety and quality standards are followed.Handle client service requests and support.Candidate must have:ITI / Diploma / B.Tech / BE in relevant field.Experience in solar installation/service/maintenance.Team handling and site coordination skills.Willingness to travel for site work.

We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.

This position is responsible for attending to customer's needs and requirements to the best of their ability. This position entails answering customers phone calls or emails to manage the orders, answer to queries or connect to various department in cases complaints, if any . It also includes providing basic information to the customer based on the queries.

Key Responsibilities1. Operations & QualityWorkflow Optimization: Manage the service floor schedule to ensure jobs (like PCB repairs or product servicing) are completed on time.Quality Control: Monitor the quality of work performed and ensure compliance with safety and industry standards (e.g., IPC standards for electronics).Inventory Management: Oversee the availability of spare parts, components, and tools required for service operations.2. Team LeadershipSupervision: Lead and mentor a team of technicians and service advisors.Training: Organize regular training on new hardware, software updates, or customer service etiquette.Performance Reviews: Set and track KPIs for individual team members.3. Customer & Relationship ManagementEscalation Handling: Resolve complex or high-priority customer complaints that the front-line staff cannot handle.Warranty Management: Oversee the processing of warranty claims and defect ratio analysis.SLA Compliance: Ensure the team meets Service Level Agreements (e.g., all repairs must be finished within 48 hours). Required SkillsTechnical Breadth: A strong understanding of the products being serviced (e.g., schematics, electronic troubleshooting, or firmware).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a technical team.Financial Acumen: Ability to manage a department budget, track revenue from out-of-warranty services, and reduce operational costs.Analytical Thinking: Ability to read Service Dashboards to identify bottlenecks (like high Repeat Repair Rates).

Looking for a male Graduate to join our team as a Branch Service Manager in Khambhat. Key responsibilities include overseeing daily branch operations, managing customer service, resolving client issues, and supervising branch staff. Strong communication, leadership, and problem-solving skills are required. Previous experience is not necessary, as freshers are welcome to apply.

Key responsibilities:- Respond to customer inquiries: Interact with customers via phone, email, or in-person to address their questions, concerns, and feedback promptly and professionally.- Process orders and returns: Assist customers with placing orders, tracking shipments, and processing returns or exchanges in accordance with company policies and procedures.- Provide product information: Educate customers on product features, specifications, pricing, and availability to help them make informed purchase decisions.- Handle complaints and escalations: Address and resolve customer complaints, conflicts, or escalations in a timely and effective manner to ensure customer satisfaction and retention.- Maintain customer records: Update and maintain accurate customer information, interactions, and transactions in the company's database or CRM system for future reference and analysis.Required skills and expectations:- Excellent communication skills: Ability to communicate clearly and politely with customers in a professional and friendly manner.- Strong problem-solving skills: Capacity to listen to customer issues, analyze root causes, and provide effective solutions or alternatives.- Attention to detail: Thoroughness and accuracy in processing orders, resolving complaints, and updating customer records to ensure data integrity.- Multitasking abilities: Capability to handle multiple customer inquiries or tasks simultaneously while maintaining quality and efficiency.- Customer-oriented mindset: Dedication to meeting customer needs, exceeding expectations, and building positive relationships through excellent service delivery.

WE ARE LOOKING FOR MOTIVATED FRESHER CANDIDATES FOR BANKING SECTOR JOB .MALE & FEMALE BOTH CAN APPLY FOR THIS JOB.JOB POST - CSO ( CUSTOMER SERVICE OFFICER ) & OE ( OFFICE EXECUTIVE ) .AGE - 18-32 YEARS .QUALIFICATION - H.S & GRADUATION .SALARY - 14000 - 17000/- ( PER MONTH )LOCATION - KOLKATA , WEST BENGAL

:1. Responsible for ensuring the achievement of Customer Service and revenue Business for assigned leads which will be provided by the company.2. Source business from self-employed / salaried customers for retail business,3. Maintain a daily report and have to coordinate with all the Customer Support Departments.4. Taking care of all processes and related escalations. :1. Candidates must be minimum #Graduate and above, (HSC can apply for OFFROLL department) age limit 29 Years below.2. Freshers are welcome3. Candidates must have good Communication and presentation Skills.Interview Details: To get the interview details candidates have to send the Updated Resume by WhatsApp in this number (9433816131)Contact: Prosenjit Saha (9433816131).

Seeking a dynamic Service Account Manager in Kolkata. The role involves managing client accounts, providing exceptional customer service, and resolving any issues or concerns promptly. Additionally, you will be responsible for maintaining client relationships and promoting company products and services.Key responsibilities include maintaining communication with clients to ensure satisfaction, handling customer inquiries and complaints professionally, and coordinating with internal teams to address client needs effectively. The ideal candidate should have excellent communication skills, a customer-focused mindset, and the ability to multitask efficiently.We are looking for a dedicated individual with a post-graduate degree and 0-3 years of experience in customer service or account management. The candidate must be detail-oriented, organized, and have a proactive approach towards problem-solving. This is a full-time position that requires the candidate to work from the office. Female candidates are preferred for this role.

Need sales manager to sell gym subscription and manage gym

Job Overview:-The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively. -This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service Quality and efficiencyRoles & Responsibilities-Leads the Service Department, ensuring efficient execution of service operations, resource planning, and quality assurance. -Acts as the central coordinator between management, customer support, field teams, and other departments (Sales, Production, R&D).Requirement Skills-Oversee installations, commissioning, and customer handovers.-Manage AMC contracts, warranty claims, scheduled maintenance, and repairs.-Handle customer escalations and ensure timely resolution.-Plan resource allocation (manpower, tools, spares) and monitor expense management.-Coordinate interdepartmentally with Sales, Production, and R&D for service needs.-Lead performance evaluations, track KPIs, and analyse service data (response time, resolution rate).-Ensure customer feedback is collected, analysed, and acted upon for service improvements.-Oversee training programs, SOP updates, compliance integration, and documentation standards.-Drive continuous improvement initiatives within the service operations.Work Location-Office (THALTEJ)Job Type-Full-time Duty: Mon to Fri 10:00 am to 7:00 pm & Saturday 10:00 am to 05:00 pmWeek Off-Sunday

As a Customer Service Officer in Dum Dum, Kolkata, you will be responsible for managing freight operations, strategic planning, and supply chain activities. Your role will involve providing exceptional customer service, overseeing logistics and transportation management, ensuring regulatory compliance, and resolving problems efficiently. The ideal candidate should possess excellent communication skills, attention to detail, and a proactive approach to customer inquiries. Experience in freight operations and a basic understanding of supply chain management will be beneficial. A 12th pass qualification is required for this full-time office-based position.

The Service Head will be responsible for overseeing the entire service operations of the automobile division. The role includes ensuring customer satisfaction, maintaining servicequality standards, driving profitability, managing a large technical team, and coordinating closely with OEMs (Maruti Suzuki) to achieve business goals.Key Responsibilities: Lead, manage, and supervise the overall service department operations. Ensure timely and efficient service delivery to achieve customer satisfaction. Plan and implement strategies to improve workshop productivity and profitability. Monitor warranty claims, goodwill, and service-related documentation as per OEM standards. Manage and train service advisors, technicians, and support staff. Ensure compliance with company and OEM (Maruti Suzuki) policies, procedures, and quality standards. Analyze service performance metrics and take corrective actions to improve KPIs. Maintain strong coordination with spare parts, body shop, and sales departments. Handle escalated customer complaints and ensure prompt resolution. Prepare regular reports and budgets for management review.Required Skills and Qualifications: Bachelors degree/Diploma in Automobile or Mechanical Engineering. 1015 years of experience in automobile service operations (Maruti Suzuki experience preferred). Strong technical knowledge of vehicles, diagnostics, and service processes. Excellent leadership, communication, and customer relationship management skills. Proficiency in MS Office and DMS (Dealer Management Systems).Preferred Candidate Profile: Candidates from Maruti Suzuki dealership background will be given preference. Proven track record in managing large service teams and achieving performancetargets. Strong problem-solving and decision-making abilities.

Infrastructure Management: Oversee servers (physical/virtual), networks, storage, cloud services (AWS, Azure), and applications.User & Support Services: Manage help desk, desktop support, and provide Level 1-3 support, resolving user issues.System Reliability: Monitor performance, ensure uptime, manage backups, and develop disaster recovery/business continuity plans.Security & Compliance: Implement security protocols, manage firewalls, antivirus, and ensure compliance with regulations.Team & Vendor Management: Lead IT staff, manage vendors, negotiate contracts, and manage budgets.Strategic Planning: Plan for future IT needs, implement new technologies, and align IT with business objectives.

- Lead the business solutions team: This role requires you to manage and oversee a team responsible for developing and implementing business solutions for clients.- Develop strategic partnerships: You will be responsible for identifying and cultivating relationships with potential partners to enhance the company's business solutions offerings.- Drive sales targets: The Business Solutions Manager is expected to create and execute sales strategies to achieve revenue goals and increase market share in the B2B sector.- Conduct market research: Stay updated on industry trends and competitor activities to identify new business opportunities and ensure the company's solutions remain competitive.- Collaborate with cross-functional teams: Work closely with internal teams such as sales, marketing, and product development to ensure alignment and seamless delivery of business solutions to clients.- Required Skills: 1. Minimum of 5 years of experience in business development, sales, or related field.2. Strong understanding of cybersecurity, SaaS, IT services, and sales management.3. Bachelor's degree in Engineering or related field.4. Proven track record of driving sales and meeting targets in a B2B environment.5. Ability to communicate effectively and build strong relationships with clients and partners.6. Experience in the BFSI sector is a plus.

The Sales Manager (Paid Services) will be responsible for driving revenue growth, and ensuring customer retention. All sales-related contracts, ensuring that they are prepared, negotiated, executed, and managed in alignment with company policies and legal standards. This role requires a strong understanding of paid services sales processes and the ability to work closely with the sales team to facilitate smooth contract execution and compliance.Responsibilities:1. Meeting Top and Bottom line for Post Waranty Services Meet business objectives of Sales and Gross Margins Ensure a healthy pipeline of enquiries to meet targets Explore new segments / customers for business expansion Serve as the primary point of contact for AMC, retrofitters, spares sales related inquiries. Communicate contract terms, conditions, and updates to the sales team and other relevant stakeholders.2. Customer Delight and Relationship Management: Build and maintain strong relationships with key clients to ensure repeat business Understanding their needs and providing tailored solutions Promptly respond to the needs of their tendering offers or site issues Ensure customer satisfaction score of min. 9.5 rating across all services provided3. Contract Preparation and Negotiation: Draft, review, and negotiate sales contracts with customers, ensuring alignment with company business objectives. Work closely with the sales team to understand customer needs and develop contracts that meet those needs while protecting the company's interests. Coordinate with legal, finance, and other relevant departments to finalize contract terms.4. Contract Administration: Maintain an organized repository of all sales contracts and related documentation. Monitor contract performance and ensure compliance with terms and conditions. Manage contract renewals, am

1. Sales & Marketing of Heat Pump, Scroll Chiller & Solar System.2. Maintain relationships with Consultants, Architects, Builders, Contractors & End-user by Providing support, information, and guidance.3. Establishing a new business, negotiating contracts & packages, and booking the job.4. Attending exhibitions, conferences, and meetings.5. Reviewing sales performance & aiming to achieve quarterly targets.6. Prepare design-based BOQ & price estimate.7. Project Planning, Execution & Supervision.8. Invoice submission, payment follow up & payment collection.9. Co-ordination between Sales & Service and Branch & HO.10. Co-ordinate with the transporter and arrange to do loading-unloading work.11. Willing to travel East & North

Key ResponsibilitiesTeam Leadership: Hiring, training, and supervising technicians, service advisors, and support staff.Workflow Optimization: Managing the schedule of the service floor to ensure jobs are completed on time.Customer Resolution: Handling escalated customer complaints and ensuring a First Time Right (FTR) approach to repairs.Financial Management: Tracking the department's revenue, managing expenses, and ensuring the service center meets its profit targets.Quality Control: Monitoring the quality of work performed and ensuring compliance with safety and industry standards.Inventory Management: Overseeing the availability of spare parts and tools required for service operations. Required SkillsTechnical Expertise: A deep understanding of the products being serviced (e.g., if in an auto-center, knowledge of engine mechanics).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a diverse technical team.Analytical Thinking: Ability to read Service Dashboards and identify why certain metrics (like Turnaround Time) are lagging.Operational Management: Mastery of ERP or Service Management software (like Salesforce Service Cloud or industry-specific DMS).