Service Manager Jobs in India

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

We are seeking a Ground Staff Supervisor to oversee the daily activities of ground staff at our Lohardaga location. This is a full-time position suitable for freshers who have completed their 10th grade. The role requires strong organizational skills and the ability to work well in a team.Key Responsibilities:- Supervise Ground Operations: Oversee and coordinate activities of ground staff to ensure smooth airport operations.- Staff Training: Provide guidance and training to new staff members, ensuring they understand their roles and responsibilities.- Customer Service: Address customer inquiries and complaints efficiently, maintaining a high level of service.- Safety Compliance: Ensure all staff adhere to safety regulations and protocols to guarantee a safe working environment.- Performance Monitoring: Conduct regular assessments of staff performance and provide feedback for improvement.- Coordination with Other Departments: Work closely with other airport departments to maintain effective communication and collaboration.Required Skills and Expectations:- Strong Communication: Ability to communicate clearly and effectively with staff and customers.- Leadership: Demonstrate leadership qualities to guide and motivate a team of ground staff.- Problem-Solving Skills: Exhibit the capability to resolve issues efficiently and make quick decisions when necessary.- Team Player: Willingness to collaborate with others and contribute positively to a team environment.- Adaptability: Be open to changes and able to handle various tasks and responsibilities as they arise.Ideal candidates will be dedicated, punctual, and willing to learn in a fast-paced environment.

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

A Bancassurance Sales Manager drives insurance product sales through banking partner networks by managing partner relationships, hitting revenue targets, and training bank staff. Role OverviewBancassurance involves selling insurance policies life insurance through a partner banks branch network. As a Sales Manager, you act as the bridge between the insurance company and the partner bank. Key Responsibilities Relationship Management: Build strong, daily working bonds with bank branch managers, tellers, and relationship officers to promote insurance offerings. Sales Target Achievement: Drive cross-selling and up-selling of insurance policies to the banks existing and walk-in customer base to meet monthly and annual business goals. Staff Training: Train bank employees on insurance products, sales pitches, and regulatory guidelines so they can confidently recommend policies. Lead Conversion: Assist bank staff in closing high-value sales, conducting joint client meetings, and processing customer leads efficiently. Operations and Service Support: Coordinate with internal operations teams to ensure smooth policy issuance, renewals, and claims registration for bank clients. Requirements and Qualifications Education: A bachelor's degree in any discipline (an MBA in marketing or finance is often preferred). Experience: 1 to 6 years of proven experience in Life Insurance) sales, specifically in bancassurance or life insurance. Skills: Strong communication, negotiation, interpersonal abilities, and comfort working toward strict sales metrics.

We are seeking dedicated and enthusiastic individuals to join our team as Ground Staff. This position is based in Kannur and is open to candidates with 0 to 6 years of experience. A minimum education of 10th grade is required.Key Responsibilities:- Passenger Handling: Assist passengers with check-in, boarding, and luggage handling to ensure a smooth travel experience.- Customer Service: Provide information about flights, schedules, and airport facilities, addressing any passenger inquiries or issues professionally.- Baggage Management: Monitor the loading and unloading of baggage to ensure safety and accuracy, minimizing any potential loss or damage.- Safety and Security Checks: Conduct necessary safety checks and ensure that all security protocols are followed in the airport environment.- Coordination with Airlines: Collaborate with airline staff and other ground employees to ensure timely and efficient flight operations.Required skills and expectations include:- Good Communication: Strong verbal communication skills are essential to interact effectively with passengers and team members.- Team Player: Must work well in a team environment, supporting colleagues to achieve shared goals.- Attention to Detail: Ability to pay close attention to details, ensuring all procedures are followed accurately.- Customer-Focused Attitude: A passion for providing excellent customer service and maintaining a positive atmosphere is crucial.- Flexible Schedule: Candidates should be willing to work various shifts, including weekends and holidays, as required in the airport environment.

Company Name: AIS Techno Labs Pvt LtdDesignation: Project ManagerExperience Required: 4+ yearsLocation: Ahmadabad

We are looking for an Airport Ticketing Executive to join our team in Patna. This is a full-time position suitable for candidates with 0 to 5 years of experience and requires at least a 12th-grade education. The role involves assisting customers with ticket bookings and providing excellent service.Key Responsibilities:1. Ticket Reservations: You will be responsible for booking flight tickets for customers, ensuring accurate and timely reservations according to their travel plans.2. Customer Assistance: You will assist customers with inquiries about flight schedules, ticket prices, and other travel-related queries, providing information clearly and courteously.3. Issue Tickets: You will generate and issue tickets after confirming bookings, verifying all details to avoid errors.4. Handle Payments: You will process payments for ticket purchases, ensuring compliance with financial procedures and maintaining accurate records.5. Problem Resolution: You will address and resolve customer issues related to bookings, cancellations, or changes in itineraries with patience and professionalism.Required Skills and Expectations:Candidates should have good communication skills to effectively interact with customers. A strong understanding of computer systems and ticketing software is essential to perform the job efficiently. You should be detail-oriented to avoid mistakes in bookings and transactions. The ability to work in a fast-paced environment while remaining calm under pressure is important. A positive attitude and a readiness to assist customers will contribute to your success in this role.

As an Account Manager in Client Servicing, you will be responsible for managing client relationships and ensuring their satisfaction with our services. Your role will focus on understanding client needs, addressing any concerns, and delivering exceptional service. Key Responsibilities:- Client Relationship Management: Build and maintain strong relationships with clients by understanding their business needs and providing tailored solutions to ensure satisfaction.- Project Coordination: Oversee project timelines and deliverables, ensuring that all client projects are executed smoothly and according to deadlines.- Communication & Reporting: Serve as the main point of contact for clients, providing regular updates and reports on project status, performance metrics, and service improvements.- Issue Resolution: Address any client inquiries or issues promptly, ensuring timely resolution and maintaining high levels of client trust and engagement.- Business Development: Identify opportunities for upselling additional services or products to existing clients, driving growth for both the client and the company.Required Skills and Expectations:To be successful in this role, you should have 4 to 10 years of experience in client servicing or account management. Strong communication and interpersonal skills are essential, as you will be working closely with clients and internal teams. You should be adept at problem-solving and able to handle multiple projects simultaneously. A proactive approach to identifying client needs and opportunities is key. Familiarity with CRM software and project management tools will be beneficial. A positive attitude and a commitment to client satisfaction are crucial for this role.

A Bancassurance Sales Manager drives insurance product sales through banking partner networks by managing partner relationships, hitting revenue targets, and training bank staff. Role OverviewBancassurance involves selling insurance policies life insurance through a partner banks branch network. As a Sales Manager, you act as the bridge between the insurance company and the partner bank. Key Responsibilities Relationship Management: Build strong, daily working bonds with bank branch managers, tellers, and relationship officers to promote insurance offerings. Sales Target Achievement: Drive cross-selling and up-selling of insurance policies to the banks existing and walk-in customer base to meet monthly and annual business goals. Staff Training: Train bank employees on insurance products, sales pitches, and regulatory guidelines so they can confidently recommend policies. Lead Conversion: Assist bank staff in closing high-value sales, conducting joint client meetings, and processing customer leads efficiently. Operations and Service Support: Coordinate with internal operations teams to ensure smooth policy issuance, renewals, and claims registration for bank clients. Requirements and Qualifications Education: A bachelor's degree in any discipline (an MBA in marketing or finance is often preferred). Experience: 1 to 6 years of proven experience in Life Insurance) sales, specifically in bancassurance or life insurance. Skills: Strong communication, negotiation, interpersonal abilities, and comfort working toward strict sales metrics.

We are seeking an enthusiastic Airport Ticketing Executive to assist travelers at our airport location in Gurgaon, India. This role is ideal for individuals who enjoy working in a dynamic environment and have a strong customer service mindset.Key Responsibilities:- Ticket Booking and Issuance: Assist customers in booking flight tickets, processing payments, and issuing boarding passes accurately.- Customer Service: Provide excellent service by addressing inquiries, resolving issues, and guiding passengers through the ticketing process.- Flight Information Management: Keep updated on flight schedules, cancellations, and delays, ensuring customers receive timely information.- Reporting and Documentation: Maintain accurate records of transactions and generate reports as needed for daily operations.- Collaboration: Work closely with airline staff and other departments to provide seamless service and resolve any ticketing-related challenges.Required Skills and Expectations:Candidates should have at least a 12th-grade education, with a preference for those who have completed any relevant courses in travel and tourism. Previous experience in a similar role is advantageous but not mandatory. Strong communication skills are essential for effective interaction with customers and team members. Candidates must be detail-oriented, able to work efficiently under pressure, and possess a positive attitude to provide remarkable customer experiences. Flexibility in working hours and weekend availability may also be required to meet operational needs.

We are seeking an enthusiastic Airport Ticketing Executive to join our team in Delhi. This role is ideal for individuals looking to start their career in the aviation industry, with opportunities for growth and advancement.As an Airport Ticketing Executive, your main responsibilities will include:1. Ticket Sales: Assist customers in purchasing airline tickets, ensuring accuracy in bookings and providing clear information on flight options. 2. Customer Service: Respond to passenger inquiries and resolve issues related to ticketing, including cancellations, changes, and refunds, ensuring a high level of customer satisfaction.3. Documentation: Handle necessary paperwork for ticketing transactions efficiently and in compliance with airline regulations.4. Information Updates: Provide up-to-date information regarding flight schedules, prices, and policies, while helping travelers navigate the check-in process smoothly.5. Coordination with Airlines: Liaise with various airlines to resolve issues and secure the best rates for customers, enhancing the overall travel experience.Candidates for this position should have completed their 12th grade education and possess strong communication skills. Attention to detail is crucial as accuracy in ticketing can greatly impact customer satisfaction. Familiarity with computer systems and a strong willingness to learn about the aviation industry will also contribute to your success. A friendly demeanor and the ability to work well under pressure are essential, as you will be interacting with travelers in a fast-paced environment.

We are seeking an Airport Ticketing Executive in Raipur, Chhattisgarh, to manage ticketing and customer service for airline passengers. This role is perfect for motivated individuals seeking to start or advance their career in the travel industry.Key responsibilities include:1. Ticket Booking and Issuance: Assist customers in booking flight tickets, providing accurate pricing information, and ensuring smooth ticket issuance.2. Customer Service: Address passenger inquiries regarding flights, baggage allowances, and travel policies, ensuring a positive customer experience.3. Problem Resolution: Handle and resolve issues related to ticket changes, cancellations, and special requests, working closely with airline systems to find solutions.4. Coordination with Airlines: Liaise with various airlines to keep up-to-date on flight schedules, promotions, and other relevant information, ensuring passengers receive current guidance.5. Record Keeping: Maintain detailed records of transactions, passenger information, and payments for compliance and reporting purposes.Required skills and expectations include:- Communication Skills: Clear and friendly communication with customers is essential, along with proficiency in English and Hindi.- Organizational Skills: Ability to manage multiple tasks efficiently, keeping accurate records and information.- Technical Proficiency: Basic knowledge of computer systems, especially ticketing software, is preferred.- Attention to Detail: Ensure accuracy in ticketing and customer information to avoid errors.- Team Player: Willingness to collaborate with team members to achieve common goals and enhance customer service. This full-time position requires individuals who are dedicated, eager to learn, and ready to contribute to a fast-paced environment.

We are looking for enthusiastic individuals to join our team as Ground Staff in Chennai. This full-time position is suitable for candidates with experience ranging from freshers to those with up to six years of experience. A minimum education of 10th pass is required.Key Responsibilities:- Customer Service: Assist passengers at the airport with check-in, baggage handling, and boarding procedures to ensure a smooth travel experience.- Baggage Handling: Manage the loading and unloading of luggage from aircraft, ensuring items are handled carefully and safely.- Ground Operations Support: Collaborate with team members to facilitate efficient ground operations, including aircraft preparation and turnaround.- Safety and Compliance: Adhere to all safety regulations and procedures to maintain a secure environment for passengers and staff.- Information Assistance: Provide passengers with information about flight schedules, gate changes, and airport services to enhance their travel experience.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with passengers and team members. A strong sense of responsibility is important for ensuring safety and efficiency in operations. The ability to work in a fast-paced environment is essential, as is teamwork to meet the demands of the job. Candidates should be flexible with working hours, as this role may require shifts, including early mornings, late nights, or weekends. We welcome individuals who are proactive, customer-oriented, and ready to contribute positively to our team.

We are looking for dedicated and enthusiastic Ground Staff to join our team in Ahmedabad. The ideal candidate will play a crucial role in the smooth operation of airport services.Key Responsibilities:- Customer Service: Greet passengers and assist them during check-in, baggage handling, and boarding, ensuring a positive travel experience.- Baggage Handling: Safely manage the loading and unloading of luggage to prevent damage and ensure timely delivery to passengers.- Check-in Assistance: Help passengers with the check-in process, including issuing boarding passes and verifying travel documents.- Safety and Security: Ensure that all safety and security procedures are followed, contributing to a safe travel environment.- Communication: Act as a link between passengers and airline staff, effectively conveying important information regarding flights and services.- Maintenance of Cleanliness: Ensure that areas are kept tidy and presentable for passengers, reflecting the professional image of the airline.Required Skills and Expectations:Candidates should be at least 10th pass and have a willingness to learn and grow in the airline industry. Strong communication skills, both verbal and written, are essential. A friendly and approachable demeanor is important for assisting passengers. Candidates should be able to work in a fast-paced environment and handle stressful situations calmly. A team-oriented attitude is crucial, along with basic problem-solving skills. Flexibility to work different shifts, including weekends and holidays, is expected. Previous experience is not mandatory, making this role ideal for freshers looking to start their career.

We are looking for a Ground Staff Supervisor in Giridih, India. This full-time position is ideal for freshers who have completed their 10th grade. The supervisor will oversee the daily operations of ground staff to ensure high levels of service and safety at our facilities.Key Responsibilities:1. Team Coordination: Manage and coordinate ground staff activities to ensure smooth operations, including monitoring tasks and directing team efforts effectively.2. Customer Service: Assist with customer inquiries and complaints, ensuring a positive experience for all passengers while maintaining professionalism.3. Safety Compliance: Ensure all ground handling procedures are followed to meet safety and security regulations, conducting regular checks and training sessions for staff on safety protocols.4. Training and Development: Facilitate training for new employees to help them understand their roles and responsibilities, ensuring they are equipped to perform their tasks efficiently.5. Performance Monitoring: Evaluate staff performance and provide feedback to enhance productivity and morale among team members.In order to succeed in this role, candidates should have strong communication skills to interact effectively with the team and customers. Attention to detail and a commitment to providing excellent service are essential. The ideal candidate should also possess good organizational skills to manage multiple tasks and demonstrate leadership qualities to inspire and guide their team.

We are looking for a dedicated Ground Staff Supervisor to join our team in Ramgarh, India. This is a full-time position suitable for freshers who have completed their 10th grade. In this role, you will oversee the ground staff operations, ensuring that all tasks are performed efficiently and safely. Key responsibilities include:1. **Supervising Daily Operations**: You will monitor ground staff activities, ensuring all procedures are followed for smooth operations at the facility.2. **Training and Development**: You will assist in training new ground staff, providing guidance on their duties and responsibilities to ensure high performance.3. **Communication and Coordination**: Your role involves liaising between ground staff and management to communicate any issues or improvements needed for operational efficiency.4. **Safety Compliance**: You will ensure that the staff adheres to safety regulations and practices to promote a secure working environment.5. **Performance Evaluation**: Regularly assessing staff performance and providing positive feedback or necessary corrective actions to maintain team productivity.To succeed in this position, you should possess strong leadership and communication skills. You should be organized, detail-oriented, and able to handle multiple tasks effectively. A positive attitude and willingness to learn are essential, as is the ability to work well with a diverse team. Being proactive in identifying and solving problems will also contribute to your success as a Ground Staff Supervisor.

As a Ground Staff Supervisor, you will oversee various ground operations at our facility in Hazaribagh, supporting the efficient and smooth functioning of services. This role is ideal for freshers eager to start their careers in a dynamic environment.Key Responsibilities:1. **Team Management**: Lead and supervise ground staff, ensuring they perform their duties effectively and adhere to safety protocols.2. **Operational Coordination**: Oversee daily ground operations, coordinating with various departments to ensure timely completion of tasks and services.3. **Customer Service**: Address customer inquiries and concerns promptly, ensuring a high level of service and satisfaction.4. **Training and Development**: Train new team members on standard operating procedures and safety guidelines, promoting a culture of learning and safety.5. **Monitoring and Reporting**: Track performance metrics and prepare reports to share with management, identifying areas for improvement.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess strong communication skills. A proactive attitude and ability to work as part of a team are essential. Attention to detail and problem-solving skills will help you manage the daily challenges of ground operations effectively. Freshers are encouraged to apply, as training will be provided, making this an excellent opportunity to begin your career in the field.

We are looking for a motivated Technical Service Officer to join our team in Nashik. This entry-level role is ideal for candidates with a diploma and a strong interest in technical services.Key Responsibilities:- Technical Support: Provide assistance to customers on product usage and troubleshoot technical issues, ensuring they receive the necessary help promptly.- Product Testing: Conduct tests on various products to ensure they meet quality standards and report any defects or improvements needed.- Documentation: Maintain accurate records of customer interactions, technical solutions provided, and product performance to ensure a reliable database of information.- Field Visits: Occasionally visit customer sites to perform installations or provide on-site assistance, enhancing customer satisfaction through direct support.- Collaboration: Work closely with other team members and departments to resolve complex issues and improve service delivery, promoting teamwork.Required Skills and Expectations:- Technical Knowledge: A basic understanding of technical concepts related to the products offered is essential to effectively assist customers.- Problem-Solving Skills: Ability to analyze issues and come up with logical solutions quickly will be important in this role.- Communication Skills: Strong verbal and written communication skills are necessary for clear interaction with customers and team members.- Adaptability: Willingness to learn and adapt to new technologies and processes as they evolve is crucial.- Team Player: Ability to work well in a team environment while also being capable of taking initiative when needed.Candidates should be proactive, eager to learn, and have a positive attitude towards customer service.