Hiring For Customer Care Manager

JOB DESCRIPTION - CUSTOMER CARE MANAGER

Company Name: Nuetech Solar Systems Pvt. Ltd.

Position: Customer Care Manager

Department: Customer Service / Customer Support

Location: Bengaluru, Karnataka

Experience: 4-7 Years

Qualification: Any Graduate / MBA in Marketing or Business Administration

Salary: As per industry standards and candidate experience

Employment Type: Full-Time

About the Company

Nuetech Solar Systems Pvt. Ltd. is a leading solar energy solutions company with a legacy of over 30 years in the renewable energy industry. We specialize in Solar Water Heaters, Solar PV Systems, Rooftop Solar Solutions and Heat Pumps.

We are looking for an experienced and customer-focused Customer Care Manager to manage customer relationships, ensure customer satisfaction and lead the after-sales service operations.

Key Responsibilities

Manage the overall customer care and customer support operations.

Handle customer enquiries, complaints, feedback and service requests professionally.

Coordinate with Sales, Service, Production, Dispatch and Technical teams to resolve customer issues.

Ensure timely installation, maintenance and after-sales service of Solar Water Heaters, Solar PV Systems and Heat Pumps.

Monitor customer complaints and ensure timely resolution within defined turnaround time (TAT).

Develop and maintain strong customer relationships to improve customer satisfaction and retention.

Manage customer databases, service records and complaint tracking reports.

Conduct regular follow-ups with customers to collect feedback after product installation and service.

Handle escalated customer complaints and provide effective solutions.

Monitor customer satisfaction levels and implement improvements in service quality.

Prepare daily, weekly and monthly customer service performance reports.

Manage and guide the customer care team to achieve service targets.

Coordinate with dealers, distributors and service technicians for customer support.

Identify recurring product and service issues and share feedback with management.

Ensure professional communication with customers through calls, s and WhatsApp.

Required Skills

Excellent communication and interpersonal skills.

Strong customer relationship management (CRM) skills.

Good problem-solving and decision-making abilities.

Team management and leadership skills.

Ability to handle customer escalations and difficult situations.

Knowledge of MS Excel, Word and CRM software.

Strong follow-up and coordination skills.

Ability to work under pressure and meet deadlines.

Preferred Candidate Profile

2-5 years of experience in Customer Care / Customer Support / After-Sales Service.

Experience in Solar, Electrical, Electronics, Manufacturing or Consumer Durable industries is preferred.

Prior experience managing a customer care team.

Knowledge of installation, warranty, maintenance and service coordination will be an added advantage.

Key Performance Indicators (KPIs)

Customer Satisfaction Score (CSAT).

Customer Complaint Resolution Time.

First Call Resolution (FCR).

Customer Complaint Closure Rate.

Customer Retention and Feedback.

After-Sales Service Quality.

Team Productivity and Performance.

Interested candidates can share their updated resumes with the HR Department.

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  Graduate (Professional Degree)

• Role

  Customer Care Manager

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  30 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Petrol Allowance, ESI

• Face Interview Location

  NO.2, ASB industrial layout , Srigandadakaval, Magadi Main Rd, beside Bharath petrol pump, Sunkadakatte, Bengaluru, Karnataka 560091