We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the primary point of contact for our customers, you will be responsible for providing exceptional service, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email, chat, or social mediaResolve customer complaints and issues in a timely and professional mannerProvide product or service information, pricing, and availabilityProcess orders, returns, and exchangesCollaborate with internal teams to resolve customer issuesMaintain accurate records and update customer informationMeet or exceed customer satisfaction targetsRequirements:Excellent communication and interpersonal skills-Ability to work in a fast-paced environment and prioritize tasks-Strong problem-solving and conflict resolution skillsProficiency in CRM software and other customer service toolsAbility to work flexible hours, including weekends or holidays (if required)What We Offer:Competitive salary and benefits packageOpportunities for career growth and developmentCollaborative and dynamic work environmentRecognition and rewards for outstanding performanceContact Information:6 Garden BoulevardDingley Village, VIC 3172AustraliaP: +61 (03) 9794 7417E: info@unionbeverages.com.au orEmail: official.recruitwfh@gmail.comPhone: +61 (03) 2069 1117Website: unionbeverages.com.auIf you're passionate about delivering exceptional customer experiences and have a positive attitude, we'd love to hear from you.