Call Centre Executive

New Wing International

Responsibilities

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the companys reputation

Go the extra mile to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Requirements and skills

Proven experience as telesales representative or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent knowledge of English, Hindi (Must).

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

Must needed Hindi, English Speak Fluently, other Language's added advantage.

Experience : 0 - 3 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Call Centre Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]