Call Centre Executive

New Wing International

responsibilities

• contact potential or existing customers to inform them about a product or service using scripts

• answer questions about products or the company

• ask questions to understand customer requirements and close sales

• direct prospects to the field sales team when needed

• enter and update customer information in the database

• take and process orders in an accurate manner

• handle grievances to preserve the company’s reputation

• go the “extra mile” to meet sales quota and facilitate future sales

• keep records of calls and sales and note useful information

requirements and skills

• proven experience as telesales representative or other sales/customer service role

• proven track record of successfully meeting sales quota preferably over the phone

• good knowledge of relevant computer programs (. crm software) and telephone systems

• ability to learn about products and services and describe/explain them to prospects

• excellent knowledge of english, hindi (must).

• excellent communication and interpersonal skills

• cool-tempered and able to handle rejection

• outstanding negotiation skills with the ability to resolve issues and address complaints

must needed hindi, english speak fluently, other language's added advantage.

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Call Centre Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office