Front Office Manager Jobs in India

A Hotel Front Office Executive acts as the primary point of contact, responsible for managing guest experiences from check-in to check-out, ensuring high satisfaction. Key duties include managing reservations, handling check-ins/check-outs, processing payments, resolving guest complaints, coordinating with housekeeping for room status, and maintaining front desk records.

Job Description:About RealtoothRealtooth is a premier chain of advanced dental clinics known for delivering world-class dental care with compassion and technology. We take pride in our excellence-oriented culture and are looking for strong leaders to uphold and elevate our service experience. With a strong focus on patient experience and service excellence, we are expanding our leadership team and inviting high-caliber professionals to join us.Role OverviewThe Front Office Manager will be responsible for directing and managing all front desk operations ensuring structured patient engagement, seamless coordination, and maximum patient satisfaction & to ensure a seamless patient journey from entry to exit. This role requires exceptional leadership, strong organizational abilities, and a passion for delivering a high-quality patient experience through efficient reception management, coordination, and team supervision.Key ResponsibilitiesLead and supervise the front desk team across clinics to ensure smooth daily operations.Oversee patient check-in, appointments, billing coordination, and check-out processes with accuracy and efficiency.Maintain a welcoming, professional and patient-centric environment at the reception.Ensure proper queue management and communicate delays or updates to patients politely and proactively.Monitor staff scheduling, attendance, grooming standards and work conduct.Train front office executives on patient handling, communication, service quality and SOPs.Handle escalated issues and ensure timely resolutions with empathy and maturity.Coordinate with CRM, Doctors, Accounts, and Clinic Managers for smooth patient flow.Maintain and analyze front office MIS reports including patient footfall & productivity metrics.Ensure strict adherence to Realtooth protocols, confidentiality and service excellence.Skills & CompetenciesStrong leadership and team-handling capability.High emotional intelligence, patience, and service orientation.Ability to multitask, stay organized, and work under peak hours calmly.High emotional intelligence, patience, and problem-solving capability.Strong sales & persuasion skills while maintaining a service-oriented approach.Proficiency in MS Office / Softwares / Google Sheets and report preparation.Capability to multitask, prioritize, and work in a fast-paced, performance-driven environment.Eligibility CriteriaFluency in English is Mandatory (100% speaking and reading & writing)Pleasing & Confident PersonalityProfessional appearance, behaviour and discipline.Qualification: Graduate / Postgraduate (Any stream) MBA will be added benefitExperience: 3-7 years in Front desk managing / CRM / Patient Relationship / Hospitality / Healthcare / Wellness / Hospital industryMinimum 2-3 years of team-leading or supervisory experience preferredLocation: Lucknow : Gomtinagar & Gomtinagar ExtensionWhat We OfferCompetitive salary with lucrative incentivesFast-track growth and leadership opportunitiesStrong professional learning & development environmentOpportunity to work with an established premium healthcare brandPlease share your CV here-Contact HR: +91 8604902116 ormail us at - hr.realtooth@gmail.comJob Types: Full-time, PermanentWork Location: In person

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front desk executive, you will be the first point of contact for our Clinics. Our Front Office duties include offering administrative support across the clinics. You will welcome and greet patients who visit the clinics. You will also coordinate front-desk activities, including fixing up the appointments scheduling and coordinating for that with team, doctors and patients. All the communication would be of all the means by telephonic, in-person, email, whats-app etc. For a Front desk profile you should have a pleasant, warm and empathetic personality as this is the role of understanding the need of the patients and feel their pain to relate with their situation. You should also be able to deal with emergencies in a timely and effective manner, while streamlining clinical operations. Multitasking and stress management skills are essential for this position. As this role come in the industry which may require few hours of extra working also so flexibility and accordingly availability will be a plus. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes patients positively, and executes all administrative tasks to the highest quality standards.

Here is a professional, production-ready Job Description for a Front Desk Executive (often referred to as a Receptionist or Front Office Executive).This template is versatile enough to be used for corporate offices, manufacturing plants (such as those in MIDC areas), or commercial setups. It balances administrative support with gatekeeping and visitor management.Job Title: Front Desk ExecutiveJob OverviewWe are looking for a welcoming, organized, and professional Front Desk Executive to serve as the first point of contact for our company. In this role, you will represent the face and voice of the organization, managing our front office operations, greeting visitors, handling incoming calls, and providing vital administrative support to our HR and operations teams. The ideal candidate will possess excellent communication skills, a professional demeanor, and multitasking abilities.Key ResponsibilitiesVisitor Management: Greet, welcome, and direct visitors, clients, and vendors to the appropriate person or department. Maintain a digital or physical visitor logbook and issue security badges/passes as per company policy.Call & Communication Handling: Answer, screen, and forward incoming telephone calls through the EPABX (Electronic Private Automatic Branch Exchange) system. Take accurate messages and handle basic inquiries with courtesy.Mail & Courier Coordination: Receive, sort, and distribute daily mail, packages, and couriers. Coordinate outgoing couriers, track shipments, and maintain accurate logs for monthly billing reconciliation.Front Office Maintenance: Ensure the reception, lobby, and meeting room areas are clean, organized, and presentable at all times with all necessary stationery and promotional materials in place.Administrative & HR Support: Assist the HR and Admin teams with routine clerical tasks, such as scanning documents, updating employee directories, data entry, and scheduling meeting rooms.Vendor & Utility Management: Coordinate with housekeeping staff and office boys to maintain daily discipline. Monitor and order office stationery, pantry supplies, and printing materials.