Front Office Manager Jobs in India

A Hotel Front Office Executive acts as the primary point of contact, responsible for managing guest experiences from check-in to check-out, ensuring high satisfaction. Key duties include managing reservations, handling check-ins/check-outs, processing payments, resolving guest complaints, coordinating with housekeeping for room status, and maintaining front desk records.

Job Description:About RealtoothRealtooth is a premier chain of advanced dental clinics known for delivering world-class dental care with compassion and technology. We take pride in our excellence-oriented culture and are looking for strong leaders to uphold and elevate our service experience. With a strong focus on patient experience and service excellence, we are expanding our leadership team and inviting high-caliber professionals to join us.Role OverviewThe Front Office Manager will be responsible for directing and managing all front desk operations ensuring structured patient engagement, seamless coordination, and maximum patient satisfaction & to ensure a seamless patient journey from entry to exit. This role requires exceptional leadership, strong organizational abilities, and a passion for delivering a high-quality patient experience through efficient reception management, coordination, and team supervision.Key ResponsibilitiesLead and supervise the front desk team across clinics to ensure smooth daily operations.Oversee patient check-in, appointments, billing coordination, and check-out processes with accuracy and efficiency.Maintain a welcoming, professional and patient-centric environment at the reception.Ensure proper queue management and communicate delays or updates to patients politely and proactively.Monitor staff scheduling, attendance, grooming standards and work conduct.Train front office executives on patient handling, communication, service quality and SOPs.Handle escalated issues and ensure timely resolutions with empathy and maturity.Coordinate with CRM, Doctors, Accounts, and Clinic Managers for smooth patient flow.Maintain and analyze front office MIS reports including patient footfall & productivity metrics.Ensure strict adherence to Realtooth protocols, confidentiality and service excellence.Skills & CompetenciesStrong leadership and team-handling capability.High emotional intelligence, patience, and service orientation.Ability to multitask, stay organized, and work under peak hours calmly.High emotional intelligence, patience, and problem-solving capability.Strong sales & persuasion skills while maintaining a service-oriented approach.Proficiency in MS Office / Softwares / Google Sheets and report preparation.Capability to multitask, prioritize, and work in a fast-paced, performance-driven environment.Eligibility CriteriaFluency in English is Mandatory (100% speaking and reading & writing)Pleasing & Confident PersonalityProfessional appearance, behaviour and discipline.Qualification: Graduate / Postgraduate (Any stream) MBA will be added benefitExperience: 3-7 years in Front desk managing / CRM / Patient Relationship / Hospitality / Healthcare / Wellness / Hospital industryMinimum 2-3 years of team-leading or supervisory experience preferredLocation: Lucknow : Gomtinagar & Gomtinagar ExtensionWhat We OfferCompetitive salary with lucrative incentivesFast-track growth and leadership opportunitiesStrong professional learning & development environmentOpportunity to work with an established premium healthcare brandPlease share your CV here-Contact HR: +91 8604902116 ormail us at - hr.realtooth@gmail.comJob Types: Full-time, PermanentWork Location: In person

Front Desk ExecutiveKey Responsibilities:Guest Relations & Service:Welcome guests warmly and ensure their comfort.Handle guest inquiries, requests, and complaints promptly and courteouslyProvides accurate information regarding facilities and services. Coordinate with other departments to ensure seamless guest experiencesEnsure the front desk area is neat, organized, and presentable at all times. Operations & Administration:Book Conference and Meeting rooms for top executivesResponds to Emails addressed to the companyManages vendors for administrative procurement for pantry, housekeeping, IT, StationaryFiling & Record Keeping of invoices, requisitions, vendors list, budget, and expenses PersonalityPleasing AppearanceSoft skills & EtiquetteOther SkillsExcellent Communication skillsExcellent organisational skillsAdept at Excel, Googles SheetAdept at Canva & AI use for preparing presentationsRole: Front OfficeDepartment: AdministrationEmployment Type: Full Time, PermanentRole Category: AdministrationBenefits: Provident Fund

Responsibilities for Airport Staff may include:- Assisting passengers with check-in, boarding, and disembarking from flights- Handling baggage and cargo in a safe and efficient manner- Checking passports and travel documents- Ensuring compliance with airport security procedures- Providing information and assistance to passengers- Operating airport equipment, such as conveyor belts and baggage carts- Maintaining cleanliness and orderliness in the airport terminal- Handling customer inquiries and complaints in a professional manner

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front desk executive, you will be the first point of contact for our Clinics. Our Front Office duties include offering administrative support across the clinics. You will welcome and greet patients who visit the clinics. You will also coordinate front-desk activities, including fixing up the appointments scheduling and coordinating for that with team, doctors and patients. All the communication would be of all the means by telephonic, in-person, email, whats-app etc. For a Front desk profile you should have a pleasant, warm and empathetic personality as this is the role of understanding the need of the patients and feel their pain to relate with their situation. You should also be able to deal with emergencies in a timely and effective manner, while streamlining clinical operations. Multitasking and stress management skills are essential for this position. As this role come in the industry which may require few hours of extra working also so flexibility and accordingly availability will be a plus. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes patients positively, and executes all administrative tasks to the highest quality standards.