Desk Manager Jobs in India

We are looking for a friendly and organized Front Desk Officer to manage our reception area in Jalandhar. The ideal candidate will be responsible for creating a welcoming environment for visitors and maintaining smooth daily operations.Key Responsibilities:1. Greeting Visitors: Welcome guests warmly and assist with their inquiries, ensuring they feel valued and comfortable.2. Handling Calls: Operate the telephone system efficiently by answering incoming calls, directing them as needed, and taking messages when required.3. Managing Appointments: Schedule and coordinate meetings or appointments for staff, ensuring that information is accurately communicated and documented.4. Maintaining Reception Area: Keep the front desk and waiting area tidy and presentable, creating a professional atmosphere for clients and guests.5. Handling Mail and Packages: Receive and distribute incoming mail and packages, ensuring timely delivery to the intended recipients.Required Skills and Expectations:The ideal candidate should have a minimum of 2-5 years of experience in a similar role. A completed 12th-grade education is required. Strong communication skills, both verbal and written, are essential for interacting with guests and colleagues. The ability to multitask, remain calm under pressure, and demonstrate professionalism at all times is crucial. Proficiency in using basic office equipment, such as telephones and computers, is also expected. A friendly attitude and a commitment to providing excellent customer service are key to succeeding in this role.

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.

Urgent RequirementFront Desk OfficerFluent in EnglishHard-workingExperience: 1 to 2 YearsSalary 2 Lpa to 3 LpaJob Location: Palghar EastGood DocumentationVeterinary Pharmaceutical Manufacturing Company, Palghar East

As a Front Desk Officer, you will be the first point of contact for visitors and clients, creating a welcoming atmosphere and managing daily operations at the front desk.Key Responsibilities:- Greet Visitors: Welcome guests with a friendly manner and provide them with information about the organization and its services.- Manage Phone Calls: Answer incoming calls promptly and direct them to the appropriate departments or personnel.- Schedule Appointments: Coordinate and schedule meetings or appointments, ensuring that all relevant parties are informed.- Maintain Records: Keep accurate records of visitors, calls, and appointments to ensure smooth operations at the front desk.- Handle Mail and Packages: Sort and distribute incoming mail and packages, and assist visitors with outgoing mail and courier services.- Assist with Administrative Tasks: Support administrative staff with office tasks, maintaining a clean and organized front desk area.Required Skills and Expectations:- Good communication skills are essential to effectively interact with visitors and staff.- A professional appearance and demeanor are important for representing the organization positively.- Basic computer skills, including familiarity with office software and telephone systems, are necessary to handle daily tasks efficiently.- Strong organizational skills are needed to manage multiple responsibilities and maintain accurate records.- Being a team player, with the ability to collaborate and work well with others, is crucial in a busy office environment.- A positive attitude and willingness to learn are expected, especially for candidates with limited experience.

We are looking for enthusiastic individuals to join our team as Ground Staff in Bhopal. This role requires dedication to providing excellent customer service and supporting smooth airport operations.Key Responsibilities:- Customer Service: Assist passengers with check-in, luggage handling, and boarding processes to ensure a pleasant travel experience.- Luggage Management: Safely handle and manage passenger luggage, ensuring it is loaded and unloaded correctly onto flights.- Information Assistance: Provide accurate information regarding flight schedules, gate changes, and other travel-related queries to passengers.- Safety and Security Checks: Conduct safety checks and enforce airport security regulations to maintain a safe environment for travelers.- Collaboration with Team Members: Work closely with other ground staff, pilots, and cabin crew to ensure seamless operations and communication during flights.Required Skills and Expectations:- Candidates should have completed at least the 12th grade and possess a positive attitude.- Strong communication skills are essential for effective interaction with passengers and team members.- Ability to work in a fast-paced environment and manage tasks efficiently under pressure.- A customer-focused mindset, with a willingness to help and assist passengers.- Basic problem-solving skills to address any issues that may arise during service.- Previous experience in a similar role is a plus but not mandatory, making this an excellent opportunity for fresh graduates or those with limited experience.

We are seeking enthusiastic Hotel Staff to join our team in Silchar. This is a full-time position suited for individuals who have completed their 12th grade and have 0 to 2 years of experience in the hospitality sector.Key Responsibilities:- Guest Services: Greet and assist guests with check-in and check-out procedures, ensuring a warm and friendly atmosphere for everyone.- Room Maintenance: Help in maintaining cleanliness and organization of guest rooms and common areas to provide a comfortable stay for all visitors.- Food & Beverage Assistance: Support the dining services by taking orders, serving food, and ensuring customer satisfaction during meal times.- Front Desk Support: Perform basic administrative tasks, answer phone calls, and help guests with inquiries or reservations at the front desk.Required Skills and Expectations:Candidates should have a positive attitude and strong communication skills to create a welcoming environment. A good understanding of customer service practices is essential. Attention to detail is important for maintaining cleanliness and handling guest requests. We expect team members to be punctual and reliable, as well as able to work efficiently in a busy environment. A willingness to learn and adapt is key, as training will be provided to enhance your skills in the hospitality sector.

As a Ground Staff member, you will play a crucial role in ensuring smooth airport operations and excellent customer service. You will be responsible for various tasks, and your attention to detail is important in this role.Key Responsibilities:- Passenger Check-in Assistance: Help passengers with the check-in process by verifying identification, managing boarding passes, and ensuring a seamless experience.- Baggage Handling: Oversee the loading and unloading of luggage, ensuring bags are handled with care and delivered to the right flights.- Customer Service: Provide helpful assistance to passengers at various points, addressing their inquiries and resolving any issues with professionalism.- Safety and Security Checks: Conduct necessary safety inspections and security protocols to maintain a safe airport environment.- Coordination with Crew: Work closely with airline crew members to ensure timely departures and arrivals, maintaining clear communication throughout.Required Skills and Expectations:- Must have completed at least 12th grade and possess good communication skills to interact effectively with passengers and team members.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining attention to detail.- Strong problem-solving skills to quickly assist passengers with any issues that arise.- Willingness to work flexible hours, including weekends and holidays, as this is a full-time position.- A positive attitude and a commitment to providing excellent customer service are essential. This role is ideal for individuals with up to six years of experience who are eager to start their career in the aviation industry.

A Hotel Front Office Executive acts as the primary point of contact, responsible for managing guest experiences from check-in to check-out, ensuring high satisfaction. Key duties include managing reservations, handling check-ins/check-outs, processing payments, resolving guest complaints, coordinating with housekeeping for room status, and maintaining front desk records.

We are seeking a Front Desk Officer to provide excellent customer service and efficiently manage the front office operations in our Parel, Mumbai location. The ideal candidate should be professional, friendly, and well-organized.Key Responsibilities:- Greeting Visitors: As the first point of contact, you will warmly welcome guests and ensure they feel valued. You will assist them with inquiries and guide them to the appropriate contacts.- Managing Phone Calls: You will handle incoming calls, answering queries or redirecting calls to the relevant department while ensuring prompt and accurate communication.- Handling Appointments: You will schedule and coordinate appointments, maintaining an organized calendar and ensuring timely reminders for meetings.- Maintaining Records: You will manage visitor logs and maintain office files, ensuring all documentation is up to date and easily accessible.- Providing Administrative Support: You will assist in various administrative tasks such as sorting mail, ordering office supplies, and organizing files to keep the office running smoothly.Required Skills and Expectations:Candidates must possess a Graduate degree and have between 1 to 7 years of relevant experience. Strong communication skills, both written and verbal, are essential. You should be proficient in using office software and multi-tasking effectively. A positive attitude and professionalism are critical, as well as the ability to work well in a team and under pressure. Attention to detail and good problem-solving skills are also important in this role.

As a Front Desk Officer, you will be the first point of contact for visitors and clients. Your role is essential in creating a welcoming environment, managing incoming calls, and supporting administrative activities. Key Responsibilities:- Greeting Visitors: Welcome guests warmly as they enter the office, providing a positive first impression and guiding them to the appropriate person or department.- Answering Calls: Handle incoming phone calls, directing them to the right personnel or department, and providing necessary information when required.- Managing Appointments: Schedule and manage appointments for staff, ensuring that the calendar is organized and conflicts are avoided.- Maintaining Front Desk Area: Keep the front desk and waiting area tidy and organized, ensuring that materials and brochures are updated and presentable.- Handling Mail and Packages: Receive and distribute incoming mail and packages, ensuring timely delivery to the appropriate individuals within the office.Required Skills and Expectations:- Communication Skills: Excellent verbal and written communication skills are essential for interacting with clients and colleagues effectively.- Organization Skills: Strong organizational abilities will help manage multiple tasks and maintain a structured work environment.- Computer Proficiency: Basic knowledge of computer programs (e.g., MS Office) is needed for data entry and handling administrative tasks.- Customer Service Orientation: A friendly and professional demeanor is crucial to provide excellent service and create a comfortable atmosphere for visitors. - Reliability: Punctuality and a strong work ethic are essential to ensure the front desk operations run smoothly during working hours.

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher: 20,000 - 25,000 per monthExperienced: 30,000 - 1,00,000+ per month

As an Airport Ticketing Executive, you will play a vital role in ensuring passengers have a smooth ticketing experience at the airport. You will be responsible for various tasks that enhance customer satisfaction and streamline ticketing processes. Key Responsibilities:- Ticket Issuance: Issue tickets for flights through various sales platforms, ensuring accurate and timely processing for travelers.- Customer Assistance: Provide assistance to travelers with inquiries about flight schedules, cancellations, and ticket changes, ensuring a supportive experience.- Data Entry: Enter and update passenger information into the system accurately, helping maintain precise records for easy access.- Payment Processing: Handle payments for ticket purchases effectively, ensuring all transactions are completed securely and efficiently.- Collaboration: Work closely with airline representatives and other airport staff to resolve issues that may arise, facilitating smooth operations.Required Skills and Expectations:Candidates should have at least a 10th-grade education and can range from freshers to those with up to 6 years of experience. Strong communication skills are essential, as you will interact with diverse passengers and colleagues. Familiarity with ticketing software and basic computer skills is beneficial. Sensitivity to customer needs, a positive attitude, and the ability to work under pressure in a fast-paced environment are crucial for this role. Flexibility in work hours is expected, as shift work is common in the airline industry.

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher:

A front desk is the primary reception area, typically located near the entrance of hotels, offices, or clinics, where staff manage guest check-ins, payments, inquiries, and security, acting as the main point of contact. It is synonymous with reception, front office, counter, or desk. Staff at the front desk handle scheduling, visitor registration, and guest services.

As a Ground Staff member, you will play a vital role in supporting airport operations and ensuring a smooth travel experience for passengers. Your responsibilities will include:- Passenger Check-in Assistance: Help passengers with the check-in process, including verifying flight details and ensuring they have the necessary documents.- Baggage Handling: Manage the loading and unloading of luggage, ensuring that it is handled carefully and reaches the correct destinations.- Customer Service: Provide information and assistance to passengers, addressing their questions and concerns to enhance their travel experience.- Boarding Process Management: Oversee the boarding process to ensure it runs efficiently, assisting passengers with their seating arrangements as needed.- Safety and Security Compliance: Adhere to all safety and security protocols, ensuring the airports strict regulations are followed at all times.- Communication and Coordination: Work closely with other staff and departments to ensure smooth operations, communicating any issues that may arise during daily tasks.You will need to have strong communication skills to interact effectively with passengers. A good understanding of customer service principles is essential, as you will be the face of the airport to travelers. Being a quick learner is important, as you may need to grasp new information about airport procedures. A team-oriented attitude and the ability to handle pressure during busy times are essential for this role. Having a positive approach and being attentive to detail will contribute to your success as a Ground Staff member.

As an Airport Ground Staff member in Bangalore, you will play a crucial role in ensuring smooth airport operations and excellent customer service.Key Responsibilities:- Passenger Check-in: Assist passengers with the check-in process, verify their travel documents, and issue boarding passes to facilitate a seamless travel experience.- Baggage Handling: Ensure safe loading and unloading of luggage, and assist passengers in locating their baggage, maintaining the security and integrity of all checked items.- Customer Assistance: Provide information and support to travelers regarding flight schedules, directions within the airport, and any inquiries to enhance customer satisfaction.- Emergency Response: Be prepared to manage emergencies, including assisting passengers during evacuations or other urgent situations to maintain safe airport operations.- Coordination with Airlines: Work closely with airlines and other airport staff to handle flight arrivals and departures efficiently, ensuring timely communication and collaboration.Required Skills and Expectations:- Communication Skills: You should possess strong verbal communication skills to effectively interact with passengers and team members clearly and courteously.- Customer Service Orientation: A friendly attitude and the ability to assist and resolve passenger issues are essential, as providing excellent service is a priority.- Teamwork: Ability to work well with colleagues from diverse backgrounds and collaborate on tasks to ensure all operations run smoothly.- Organizational Skills: Strong organizational abilities are important to manage tasks efficiently and handle multiple responsibilities during busy periods. - Flexibility: A willingness to work varied hours, including weekends and holidays, is expected, as airport operations run 24/7.

We are looking for an efficient Airport Administration Executive to assist with various administrative tasks at the airport. As a key member of the team, you will ensure smooth operations and contribute to a welcoming environment for passengers. Key Responsibilities:- Manage Daily Operations: Oversee daily administrative tasks, including scheduling, reporting, and coordinating activities to ensure seamless operations.- Customer Service: Provide excellent customer service by assisting passengers with inquiries, information, and resolving any issues that may arise during their travel experience.- Documentation Handling: Maintain and organize important documents, reports, and records, ensuring they are accessible and up to date for staff and management.- Communication Coordination: Facilitate communication between different departments and staff members to ensure all operational areas work effectively together.- Inventory Management: Keep track of office supplies and make requests for replenishment as needed to prevent shortages.- Event Coordination: Assist in organizing events, meetings, or training sessions as required, ensuring all logistics are taken care of.Required Skills and Expectations:Candidates should possess strong organizational skills and attention to detail. Good communication skills, both written and verbal, are essential for interacting with passengers and staff. A proactive attitude and the ability to handle stress in a busy environment are important, along with basic computer skills for data entry and document management. An eagerness to learn and adapt to new situations will help you succeed in this role.

We are looking for a dedicated Admin Executive to join our team in Bangalore. The ideal candidate will play a crucial role in ensuring smooth administrative operations. This is a full-time position and requires working from the office.Key Responsibilities:- Manage Administrative Tasks: Handle day-to-day administrative duties, including filing, data entry, and managing documents to keep the office organized.- Support Office Operations: Assist in the coordination of office supplies and equipment maintenance, ensuring that everything is in good working order and ready for use.- Communication Liaison: Serve as a point of contact for internal and external communications, including answering calls and emails promptly and professionally.- Schedule Management: Help schedule meetings and appointments, ensuring that all necessary resources and participants are available.- Record Maintenance: Maintain accurate records of transactions and activities, facilitating easy retrieval of information when needed.- Assist with Projects: Support various projects and teams by providing administrative assistance, contributing to overall team success.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both written and verbal, to interact effectively with colleagues and clients. Strong organizational skills are essential to manage tasks efficiently. A basic understanding of office software, such as MS Office, is required to perform daily tasks. We expect the candidate to be proactive, detail-oriented, and capable of working independently or as part of a team. A positive attitude and willingness to learn will help you thrive in this position.

An Administrative Executive is responsible for managing day-to-day office operations, ensuring smooth workflow, and supporting management and staff with administrative tasks. They play a key role in maintaining efficiency, organization, and communication within the organization. Key Responsibilities Office AdministrationManage daily office activities and operationsMaintain office supplies and inventoryEnsure proper filing and documentation systems Communication & CoordinationHandle incoming calls, emails, and correspondenceCoordinate meetings, appointments, and schedulesAct as a point of contact between departments Documentation & Record KeepingMaintain employee records and company filesPrepare reports, presentations, and official documentsEnsure confidentiality of sensitive information Vendor & Facility ManagementCoordinate with vendors and service providersManage office maintenance, housekeeping, and securityHandle purchase orders and invoices Data Entry & MIS ReportingUpdate databases and maintain recordsGenerate MIS reports and track office performanceEnsure accuracy of data and reports HR & Management SupportAssist HR in recruitment coordination and onboardingMaintain attendance and leave recordsSupport management with administrative tasks Eligibility CriteriaEducation: Graduation (BBA, B.Com, BA, or equivalent)Experience: 1-3 years (Freshers with skills can apply)Languages: English + Hindi (required) Required SkillsStrong communication and interpersonal skillsGood organizational and multitasking abilityProficiency in MS Office (Word, Excel, PowerPoint)Basic knowledge of office management systemsAttention to detail and problem-solving skills Personality RequirementsProfessional and well-groomedAbility to work under pressureTime management and disciplinePositive attitude and teamwork Work EnvironmentOffice-based (corporate / consultancy / industry)Standard working hours (may vary)Fast-paced administrative environment Salary Range (India)Fresher: 20,000 - 25,000/monthExperienced: 25,000 - 1,00,000+/month

We are looking for an Admin Executive to join our team in Ahmedabad. This role is ideal for candidates with 0 to 6 years of experience who have completed their 12th grade. As an Admin Executive, you will support daily operations and ensure the office runs smoothly. Key Responsibilities:- Manage Office Supplies: You will keep track of office supplies, ensuring that everything needed for daily tasks is available and well-stocked.- Assist in Scheduling: You will help schedule meetings and appointments for team members, organizing calendars to ensure efficient time management.- Handle Correspondence: Managing incoming and outgoing communications, including emails and phone calls, is essential to maintain effective communication within the team and with clients.- Maintain Records: You will organize and maintain important files and documents, ensuring all records are up-to-date and easily accessible.- Support Team Members: Assisting colleagues with various administrative tasks will be part of your role, helping the team to function efficiently.- Prepare Reports: You may be required to compile and prepare reports for management, providing insights into office activities and performance.Required Skills and Expectations:- Strong communication skills are crucial for interacting with team members and clients effectively.- Basic computer skills, including knowledge of Microsoft Office applications, are necessary for daily tasks.- Good organizational skills and attention to detail will help you manage multiple tasks smoothly.- A positive attitude and willingness to learn will be valued as you grow in this role.- Reliability and a professional demeanor are expected to support a productive work environment.

Job Title: Front Desk OfficerLocation: LudhianaIndustry: ManufacturingSalary: 15,000 - 25,000 per month (Based on skills & experience)Working Hours: 10:00 AM to 6:30 PMQualification: Minimum Graduation (Any Stream) - MandatoryExperience: Fresher / Experienced both can applyJob Responsibilities: Attending and welcoming visitors and guests professionally Handling incoming calls and transferring them to concerned departments Managing client inquiries and providing basic information Maintaining visitor records and front desk registers Coordinating with internal teams for smooth communication Handling basic administrative and front office tasks Ensuring cleanliness and proper management of the reception areaRequired Skills: Good communication and interpersonal skills Basic computer knowledge (MS Excel / MS Word) Presentable personality and polite behaviour Ability to multitask and handle pressure Professional attitude and punctuality Interested candidates may share their updated CV at:prathna@penguinconsultants.co.in prathna.penguinconsultants@gmail.com For queries, feel free to Call or WhatsApp: 82848-43707 94645-78407

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.

Front Desk Officer - Axis BankJob Role:Welcome and assist walk-in customers at the branch.Handle customer queries regarding accounts, banking services and transactions.Assist with Savings Account / Current Account (CASA) opening and documentation.Process routine branch transactions and service requests accurately.Handle customer complaints and coordinate with relevant departments for resolution.Generate leads for CASA and other banking products.Cross-sell products such as credit/debit cards, insurance, mutual funds and other financial products, depending on the assigned role.Maintain daily reports and customer records.Ensure proper KYC, AML and internal bank process compliance.Coordinate with branch staff and support smooth day-to-day branch operations.Skills RequiredGood communication and customer-handling skillsBasic computer knowledge / MS OfficeGood presentation and interpersonal skillsProblem-solving abilityAttention to detailAbility to handle multiple customers and work under pressureSales and convincing skills are useful because the role can include lead generation and cross-selling.