Customer Support Jobs in United States

Apply on Esyconnect.inRole OverviewAs a Customer Support Executive, you will be the voice of Esyconnect.in. Your mission is to bridge the gap between job seekers and employers in Varanasi, ensuring a seamless experience on our portal. You-ll handle inquiries, resolve issues, and help users navigate our platform with ease.Key ResponsibilitiesUser Assistance: Respond to queries from job seekers and employers via phone, email, and chat.Onboarding: Guide new users through the registration and profile-building process on Esyconnect.in.Issue Resolution: Troubleshoot basic technical issues or account discrepancies efficiently.Feedback Loop: Collect user feedback to help our dev team improve the portal's features.Database Management: Maintain accurate records of customer interactions in our CRM.RequirementsCommunication: Fluent in Hindi and English (local dialect knowledge is a plus).Empathy: A patient, customer-first mindset with strong problem-solving skills.Tech-Savvy: Comfortable using web-based portals, Google Workspace, and basic CRM tools.Experience: 0-2 years in customer service (Freshers are welcome!).Apply on Esyconnect.in

Design and develop microservices using Go that power our AI cloud platform`s core functionalityBuild and maintain Kubernetes-based infrastructure for container orchestration and workload managementImplement and optimize cloud native solutions for scalability, reliability, and performanceContribute to code reviews, technical documentation, and knowledge sharing within the engineering teamExplore and integrate emerging cloud native technologies like Volcano, Prometheus, and service mesh solutionsDesign distributed systems architecture for high-availability AI workload processingCollaborate with DevOps and SRE teams to ensure production reliability and monitoringLeverage AI-assisted coding tools (GitHub Copilot, ChatGPT, Cursor IDE, etc.) to boost productivity and code qualityYou`ll thrive here if you7+ years of software engineering experience with focus on distributed systems and cloud native technologiesStrong proficiency in Go with deep understanding of concurrency patterns and standard librariesFamiliarity with Python or other backend languages for polyglot development environmentsHands-on Kubernetes experience including development, deployment, and maintenance of production clustersSolid understanding of microservices architecture design patterns and implementation best practicesExperience with containerization technologies (Docker, containerd) and container runtime optimizationProblem-solving mindset with ability to independently design and implement complex system componentsStrong collaboration and communication skills for working in cross-functional teamsExperience using AI-assisted coding tools and willingness to integrate them into development workflowBonus qualificationsFamiliarity with cloud native ecosystem tools such as Prometheus, Grafana, Volcano, or service mesh technologiesOpen source contributions to cloud native projects (Kubernetes, CNCF ecosystem)Experience with large-scale Kubernetes cluster operations and troubleshooting in production environmentsKnowledge of microservices architecture patterns including circuit breakers, service discovery, and distributed tracingKnowledge of Mandarin.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

Job Responsibilities - To manage inbound and outbound calls of our US clients in a timely manner. - To identify & access the clients needs, clarify information and provide appropriate solution to clients concern. - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Strong phone and verbal communication skills along with active listening. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Coordinating with US team and maintaining the records as required. - Assisting Hiring Team (If required)Skills - Previous experience in a customer support role (US client handling) - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively - Adhering to all company policies and procedures. - Candidate need to keep on the shift timings as required by company.

Good Knowledge of Europe Market Itinerary Building

We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. Job Description:Will be taking support calls, emails, and chatsWill do data entry tasks such as support ticketing and order fulfillment, etcRequirements/Skills:Updated resume with employment dates (Months and Years)Excellent written and verbal English communication skillsAt least a year of work experience as a Customer Service RepresentativeE-commerce support experience is not required, but definitely a plusMUST HAVE (Non-negotiable): PC/Laptop specs:CPU: At least i3 or AMD equivalent. For Mac devices, at least a 2013 model or newer.RAM: 8 GBOperating System (PC): Windows 10 or newer, (macOS): Catalina (10.15) or newerInternet: Stable ping 80 ms or less, 10 Mbps download and 10 Mbps upload speedsPreferably a headset with a noise-canceling feature - No background noisesA decent webcamSchedule: This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.Job Location: Remote/Permanent work from home

WHAT: OM8 COMPANY DIRECT HIRING???? WORK DESCRIPTION: Customer Service Chat Support???? Male and Female Applicants accepted???? Good English communication skills both oral and written???? Must have chat support experience (minimum of at least 6 months)???? Food Allowance (P2500 per month), Internet Allowance (P1500 per month)???? Work from Home???? 9 HRS Duty (1HR Break) Total of 8 HRS Work ???? 9AM - 6PM Philippine Time???? At least 21 Years Old (As Strictly required)???? 5 days per week (SAT SUN Off)???? SALARY: $2,000.00 ???? PAID REGULAR HOLIDAYS (Philippine Holidays, Special Holidays not included)contact us directly at 8mediaagency.onlineor message our Telegram assistant

Functions and Responsibilities* Create and complete property listings with full information * Analyze and capture relevant property information from Clients* Properties Listings Generation, claims, ongoing Status, and Reporting.* Quality Assurance and Improvements in the content of existing and new listings.* A+ Customer Satisfactions skills in the following (Inbound/Outbound calls & Messaging)Detailed Job Description (workflow)* Analyze and capture relevant property information from Clients.* Read and extract relevant data about properties * Proficient information on the listings* Handling Airbnb account to the entirety.* Fulfillment of main amenities and rules applicable to Airbnb.* Listing Generation Status Reporting* Follow the priorities list of listings to be created.* Prompt communication to management in the event of missing information that does not allow for the creation of the register.* Report any IT (or Software) errors that occur in the listing creation process, so that it can be corrected immediately.* Keep a record of the completion status of the listings.* Quality Assurance and Improvements in the content of existing and new listings.* Improves content quality by using High-Quality Data and Pictures in all listings to be created.* Analyze the content and give recommendations to our team for load photos of unique advantages, rooms, views, surroundings, and nearby attractions.* Identify and create successful listings to ensure high competitiveness and guests interest attraction.* Review all created listings whenever there is a change or update QualificationsEducation, Experience, Knowledge, and Skills Customer Service (Required) Experience with Travel, Hospitality, and Vacation Rentals Industries (Not required but a plus)

Handling Confidential Information and Data Must Ensure that all Data is Detailed and Organized Remember to Keep the Details

Design and develop microservices using Go that power our AI cloud platform`s core functionalityBuild and maintain Kubernetes-based infrastructure for container orchestration and workload managementImplement and optimize cloud native solutions for scalability, reliability, and performanceContribute to code reviews, technical documentation, and knowledge sharing within the engineering teamExplore and integrate emerging cloud native technologies like Volcano, Prometheus, and service mesh solutionsDesign distributed systems architecture for high-availability AI workload processingCollaborate with DevOps and SRE teams to ensure production reliability and monitoringLeverage AI-assisted coding tools (GitHub Copilot, ChatGPT, Cursor IDE, etc.) to boost productivity and code qualityYou`ll thrive here if you7+ years of software engineering experience with focus on distributed systems and cloud native technologiesStrong proficiency in Go with deep understanding of concurrency patterns and standard librariesFamiliarity with Python or other backend languages for polyglot development environmentsHands-on Kubernetes experience including development, deployment, and maintenance of production clustersSolid understanding of microservices architecture design patterns and implementation best practicesExperience with containerization technologies (Docker, containerd) and container runtime optimizationProblem-solving mindset with ability to independently design and implement complex system componentsStrong collaboration and communication skills for working in cross-functional teamsExperience using AI-assisted coding tools and willingness to integrate them into development workflowBonus qualificationsFamiliarity with cloud native ecosystem tools such as Prometheus, Grafana, Volcano, or service mesh technologiesOpen source contributions to cloud native projects (Kubernetes, CNCF ecosystem)Experience with large-scale Kubernetes cluster operations and troubleshooting in production environmentsKnowledge of microservices architecture patterns including circuit breakers, service discovery, and distributed tracingKnowledge of Mandarin.