Customer Support Associate

Golden Stays

functions and responsibilities

* create and complete property listings with full information

* analyze and capture relevant property information from clients

* properties listings generation, claims, ongoing status, and reporting.

* quality assurance and improvements in the content of existing and new listings.

* a+ customer satisfactions skills in the following (inbound/outbound calls & messaging)


detailed job description (workflow)

* analyze and capture relevant property information from clients.

* read and extract relevant data about properties

* proficient information on the listings

* handling airbnb account to the entirety.

* fulfillment of main amenities and rules applicable to airbnb.

* listing generation status reporting

* follow the priorities list of listings to be created.

* prompt communication to management in the event of missing information that does not allow for the creation of the register.

* report any it (or software) errors that occur in the listing creation process, so that it can be corrected immediately.

* keep a record of the completion status of the listings.

* quality assurance and improvements in the content of existing and new listings.

* improves content quality by using high-quality data and pictures in all listings to be created.

* analyze the content and give recommendations to our team for load photos of unique advantages, rooms, views, surroundings, and nearby attractions.

* identify and create successful listings to ensure high competitiveness and guests interest attraction.

* review all created listings whenever there is a change or update

 

qualifications

 

education, experience, knowledge, and skills

·       customer service (required)

·       experience with travel, hospitality, and vacation rentals industries (not required but a plus)

• Experience

  1 - 7 Years

• No. of Openings

  2

• Education

  Diploma

• Role

  Customer Support Associate

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home