Call Monitoring Jobs in India

we are looking for receptionist for our company who can able to handling calls and manage file of company .

Were Hiring Associate Front Desk (Female) Ashwaq Agro Private Limited Daba Gardens, VisakhapatnamAre you confident, well-spoken, and looking for an exciting front-office role?Join our dynamic team and be the welcoming face of our organization! Position: Associate Front Desk Department: Front Office Location: Daba Gardens Preference: North Indian Female Candidates What Youll Do Welcome visitors with a pleasant and professional attitude Handle phone calls and maintain proper communication flow Manage appointment schedules & visitor entries Keep the reception area neat and presentable Coordinate with internal teams for smooth office operations Assist with basic admin tasks when required Who Were Looking For Smart, confident, and well-presented Good communication skills Basic computer knowledge (MS Office) Ability to multitask and stay organized Freshers are welcome! Interested Candidates Can ApplyContact: 801927815Mail: hr.ashwaqagro@gmail.com

We're Hiring: Designation: IT Admin IT SupportSalary: 19,000- 20,000 Per monthWorking Days- Monday- SaturdayShifts: 9:30 AM- 6:00 PMJob Type: Full-TimeLocation: Madhavaram, ChennaiJob Overview:We are hiring a IT Admin to support our Desktop Support Engineers and Flex Teams. The role involves handling calls/emails, coordinating service requests, managing incoming parts, and assisting with RTV (Return to Vendor) rejection processes.Key Responsibilities:Handle inbound calls and emails from Flex Teams and clients.Assign and coordinate tasks with Desktop Support Engineers.Log and update service requests/tickets.Receive and record incoming hardware parts.Manage part replacements and handle RTV rejection cases.Prepare basic reports and maintain documentation.Requirements:Any graduate (freshers welcome).Good communication and coordination skills.Basic computer knowledge; familiarity with IT hardware is a plus.Ability to multitask and manage follow-ups.Benefits:Training providedGrowth opportunities in IT coordination and supportInterested candidates can contact HR- 7200585283

We are Looking for Back Office Staff

Key responsibilities: Monitor and listen to recorded customer service calls, providing feedback to call centre agents on areas of improvement Analyze call data to identify trends and recommend process improvements to increase customer satisfaction Score calls using a pre-determined set of criteria, documenting results in a detailed report Participate in calibration sessions with other quality analysts to ensure consistent scoring Escalate serious issues identified during monitoring to the appropriate management channels Generate monthly reports summarizing quality assurance findings and make recommendations for improving call centre operations Train new call centre agents on company policies and procedures, as well as best practices for providing excellent customer service Serve as a subject matter expert on all call centre software and hardware systems Assist with the development and implementation of new call centre processes and procedures Handle customer inquiries and complaints escalated from call centre agents Maintain up-to-date knowledge of industry trends and developments Perform other duties as assigned

Job Related Skills Proficient in Call center applications Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Languages Known: English, Hindi, Marathi preferably Guajarati also

We are seeking a well-organized and professional Receptionist to be the first point of contact for our organization. The Receptionist will manage the front desk, greet visitors, handle incoming calls, and provide general administrative support to ensure smooth daily operations. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.

Product Presentation:Explain insurance products: Provide detailed information about insurance plans, coverage, premiums, benefits, exclusions, etc.Suggest suitable plans: Based on the customers requirements, recommend the right insurance plan that meets their needs.3. Sales and Conversion:Close sales: Persuade and convert prospects into customers, ensuring they understand the terms and conditions before purchase.Provide quotes: Offer premium quotations and any promotional offers.4. Follow-ups and Reminders:Follow-up calls: Call customers who have shown interest but havent yet purchased a policy. Regularly follow up to convert the lead into a sale.Policy reminders: Remind customers about policy renewals, premium dues, or any changes in their policy.5. Handling Objections:Overcome resistance: Address customer concerns, doubts, or objections related to premiums, coverage, or any other aspects.Negotiation: In some cases, negotiate premiums, payment terms, or other policy features.6. Customer Service:Answer queries: Address any questions or doubts regarding existing policies.Provide support: Assist with claims or provide additional details about the policy.7. Data Maintenance & Reporting:Maintain accurate records: Keep customer data and interaction history up-to-date in the CRM system.Provide sales reports: Report daily or weekly sales figures, leads generated, and other performance metrics to the manager or team leader.8. Compliance and Ethics:Adhere to regulations: Ensure all sales activities comply with insurance industry regulations and ethical guidelines.Disclosure: Provide clear and transparent information about the policy terms and conditions to avoid future disputes.FOR MORE DETAILS FEEL FREE TO CONTACT ON THE HR DEPARTMENT. 6291764734

It is international voice process based on medical knowledge

Need and male / female candidate for sales & marketing

A Receptionist's job is to be the first point of contact for visitors and callers, managing the front desk, and providing essential administrative support. They greet visitors, answer and direct calls, maintain a tidy reception area, and assist with various office tasks.

Job Summary:We are seeking a proactive and experienced BPO Team Leader to manage and guide a team of customer service agents. The ideal candidate should be skilled in team management, performance coaching, and ensuring smooth day-to-day operations while delivering excellent customer experiences.Key Responsibilities: Lead, mentor, and motivate a team of agents to achieve individual and team KPIsMonitor daily operations, call quality, and customer interactions to ensure service excellenceConduct regular team meetings, feedback sessions, and performance reviewsHandle escalations and resolve customer issues effectivelyMaintain shift schedules, attendance, and workforce planningGenerate daily/weekly/monthly performance reports and share with managementCollaborate with QA and training teams to identify skill gaps and training needsEnsure compliance with company policies, procedures, and service standardsRequirements:Minimum 2 years of experience in a similar role (BPO/Call Center Team Leader)Strong leadership, coaching, and people management skillsExcellent communication (verbal & written) and interpersonal skillsGood understanding of CRM tools and call center metricsAbility to work in a fast-paced and target-driven environmentFlexibility to work in rotational shifts, including weekends if requiredEmployment Type: Full-TimeLocation - OMR/Perungudi - ChennaiShift - Rotational Shift Experience: 2 to 4 Years in a BPO/Call Center Environment with Team Handling ExperienceQualification - Any Graduates Interested Candidate can contact via-Email - sneha@innov.in Phone number - 7708390529Name - Ms. Sneha

Quality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)

Roles and responsibilities: Receive service calls from the customers through IVR and lodge service complaints in our system. Allocate service calls received from the customers to the respected service managers. Co-ordinate with the service managers in getting the customers needs met as per the calls and get the calls closed as per TAT. Ensure that the calls are assigned to the service engineers available where field service is required. Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls. Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched. Maintain TAT for all calls. Follow up and keep a track of AMC and CMC of the customers with service team. To get feedback from the customers post service closure. TO make report on spares, service, AMC & CMC income. To provide AMC, CMC and warranty lost data. To provide details of delayed calls and engineers performance.

We are looking for a highly motivated, well-spoken person who has tremendous phone skills and has the ability to close deals with ease. You will be working a majority of your time on the computer and phone making cold calls, taking inbound real estate sales calls and making outbound lead calls. We need someone who is able to convert calls and leads into qualified appointments and closed deals. If you are this person, and have the skill and know how to call a client into action, please contact us.Interested can pingPriyanka (HR)- 8840088055/8017522305Drop your cv at priyanka@jungleavengers.com

QA languages: Assamese,Telugu, Tamil, MalayalamQuality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)Eligibility Criteria: -18-35 years of age12th pass or aboveProficient/familiar in computer operationWork Location :- Koperkhairane, Navi Mumbai, 400706. (On site)