Automobile Service Manager Jobs in India

Automobile Service Manager - Good communication skills

1) Daily management of the fleet of vehicles of two wheelers, four wheelers (cars, SUVs), agricultural tractors, earth moving machines and commercial vehicles (school buses and vans) that are spread in different parts of the country on a day to basis.2) Monitor the vehicle entries in the ERP system on daily basis and ensure there are no gaps or misses3) Analyze data from daily logs and ascertain if all parameters as fuel consumption, distances covered, etc. are within normal levels4) Generate monthly reports for the vehicles by region, by vehicle type, etc. to have meaningful performance indicators5) Regular online / in person meetings with the vehicle admins / DPRs to share information, improvements, etc.6) Scrutinize requests for approvals for repairs, maintenance, service, etc., raised by admins/DPRs, ascertain genuineness, necessity, work content and cost in discussions with the respective requestors7) Formulate and implement process improvements that improves efficiencies, cost, time and adds value to existing jobs8) Make recommendations to board for vehicle disposal, replacement or new vehicles purchase based on their performance9) Ensure all documents of the vehicles are up to date10) Conduct informed and surprise audits of the vehicles and their admins and publish report11) Publish monthly reports for vehicle performance indicators to the respective HoDs and board members12) Provide timely forecasts for vehicles major maintenance, sale and replacement of vehicles13) Maintain cordial relationship with admins but with zero tolerance for any unethical practices in the day to day job matters. Candidates with Dipl. Mech/Automobile - 4 to 5 Years of relevant Exp.

Job Description: Chief TechnicianTechnical Expertise and Operations:Diagnostic Expertise: Highly proficient in diagnosing complex automotive issues using diagnostic tools and techniques.Repair and Maintenance: Oversee and participate in the repair and maintenance of vehicles, including engines, transmissions, brakes, suspension, electrical systems, and more.Quality Assurance: Ensure all work meets manufacturer standards and specifications through rigorous quality control processes.Advanced Technologies: Stay updated with advancements in automotive technology, including hybrid and electric vehicle systems, and implement new techniques and procedures as needed.Leadership and Team Management:Team Supervision: Direct a team of technicians, assigning tasks, providing guidance, and ensuring efficient workflow.Training and Development: Conduct training sessions to keep technicians abreast of new technologies, repair techniques, safety protocols, and customer service standards.Performance Management: Monitor individual and team performance, provide feedback to the Seniors, and implement strategies for improvement.Customer Service:Problem Resolution: Address customer concerns from Service Engineers promptly and effectively, ensuring high levels of satisfaction.Service Excellence: Maintain a customer-centric approach, ensuring that all interactions uphold the reputation of the service department.Operational Management:Resource Allocation: Manage budgets, parts inventory, and other resources efficiently to optimize operational efficiency.Workflow Optimization: Plan and schedule work to maximize productivity while maintaining high standards of quality and safety.Compliance: Ensure adherence to safety regulations, environmental standards.Continuous Improvement and Innovation:Research and Development: Stay updated on industry trends and technological advancements through continuous learning and participation in training programs.Innovation: Introduce new t

A) Customer Satisfaction & Quality of Repairs Set, monitor and take corrective measures for the following targets: Customer satisfaction, telephone report (Post Service follow ups), quality of work results and analysis, analyzing Customer Satisfaction Survey results and implementing short term and long term countermeasures. Implement measures and programs to achieve customer retention and goodwill.Ensure that parts requirements of customers are met quickly and efficiently.Implement measures and programs in the field of customer support and loyalty. Maintaining business relations with key workshop, parts and accessories customers (e.g. Key accounts, fleet operators, contract workshops); Maintaining contacts with opinion formers (such as club committees, government agencies, local politicians); Promoting creative customer support ideas put forth by staff. Protecting the customers interests in terms of the workshop service quality process chain. Protecting the customers interests in terms of ensuring rapid, need-oriented supply of Genuine Parts and accessories. Meeting the quality standards as the basis for ensuring customer satisfaction Ensure new parts and services required are identified during repair process Drive sale of Extended Warranty and Accessories during service B) Repair Process Implementing Service Core process in workshop repair activities to ensure complete customer delight. Continuous monitoring of the attainment of the goals set as above and the prompt initiation of corrective measures where required. Work allocation amongst the workshop team, monitoring, technician rotation, allocation of technicians as per vehicle type Coordinate with the Parts team for efficient planning for parts and consumable requirements Regularly track and monitor ELSA Pro usage for the workshop Implementing Final Inspection/ Q-Management (and Q-Check) to attain superior quality in workshop repairs.

JOB DESCRIPTION:1. Identify marketing opportunities.2. Drives primary sales in the assigned territory to achieve the sales target & maximize the market share.3. Take up dealer/sales promotion activities4. Ensuring expansion of the dealer network to increase the product reach5. Interacting with the end customers & attend to customer complaints6. Liaison with banks & financial institutions for supporting dealers / customers7. Organize sales activities, motivate the dealer / salesman through training / Introduction of incentive schemes & ensure reduced outstanding & better collections from the dealer8. Conduct market surveys, customer meets, RTO data analysis etc to identify target customers and follow-up with interested customers for improved market share.9. Provide MIS reports containing market information like - Competitor activity, new products/features/technology launched various sales promotion activities etc to the head office.

Diagnosing problems with vehicle engines, transmission components, fuel systems, electrical systems, brakes, and other parts of the cartMaintaining and repairing golf cart equipment such as batteries, tires, motors, shock absorbers, springs, windshield wipers, headlights, taillights, brakes, steering mechanisms, and other partsInstalling new components such as engines, transmissions, or other parts as needed to repair broken equipmentEnsuring that all safety equipment is working properly, including seatbelts, headlights, taillights, turn signals, horn, mirrors, brake lights, and reflectorsPerforming routine maintenance on all carts to ensure they are in good conditionRepairing or replacing damaged or worn parts such as tires, batteries, steering wheels, seats, and bumpersPerforming basic maintenance tasks such as oil changes and tire rotationsScheduling service calls to provide assistance to customers who have issues with their golf cartsPerforming regular inspections of carts for any damage or defects to ensure the safety of drivers

We have vacant of 2 Automobile Service Manager Jobs in Bengaluru,Automobile Service Manager, Experience Required : 6 Years Educational Qualification : Diploma Skill Automobile Service Manager etc.

Opening For Spare Part Manager, Experience candidates required in automobile

Job ResponsibilitiesCompletes a daily 'one-on-one' with each ASM to stay abreast of potential service issues and status of clientsCoordinates automotive repair and maintenance services to obtain maximum utilization of technicians, automotive equipment and parts resources to prevent operational delays in other departmentsTrains service members in the skills necessary in performance of their dutiesWorks with Service Manager to set sales and gross objectivesRecruits, interviews, and trains new service members in cooperation with HRProvides material necessary to sell serviceMaintains daily sales and production records as prescribed by dealership managementReviews and evaluates the sales performance of service sales members, ensuring that proper sales techniques are usedDetermines and staff technical teams relative to production requirements, ensuring expertise of members to be adequateRemains current on product changes and new productsMaintains the Service Department within the financial parameters set by managementAssures the proper repair order flow for maximum productivityMonitors and controls all warranty activity and assures compliance with warranty policies and proceduresMaintains strict adherence to dealership policy on client vehicle care and operationAdministrates payroll for the service members in cooperation with payroll, securing approval from the Service Director and the General Manager of the dealershipEnforces OSHA requirements, procedures, and regulationsConducts performance evaluationsParticipates in operational planningMaintains the facility and equipment, providing for repairs and maintenance where necessaryConducts weekly department meetings Attends weekly manager meetings

Job Openings for 1 Bodyshop Manager Job with minimum 3 Years Experience in Muzaffarpur, Bihar, having Educational qualification of : Diploma, Other Bachelor Degree with Good knowledge in insurance claim , estimation , final bill etc.

1.Awarness on repair SOP2.Following Diagnostic & RCA process3.Team handling skills4.Knowldge on Parts requirement in vehicle5.Driving skills to verify/confirm/ identify faults6.Awarness on warranty policy terms & conditions

Key Responsibilities:-Service Business (SB) Target communication and understanding on Service Reporting and Parts. Communication and deployment of the key levers at the workshop for SB. Quality deployment of key initiative like We Connect, campaign module Monitoring & Driving Service Retention Free and Paid Driving customer acquisition initiative through SPA and monitoring the recovery Monitoring and driving on major business aspect accidental, engine Parts and Oil inventory management physical and system Timely order to PD and adherence to HMCL parts policy VAS promotion and implementation at workshop Organizing promotional camps as per the territory and customers.Customer Satisfaction Improve proactive customer satisfaction management at ARD PSF calls Complaints reduction / resolution Proper warranty adherence for customer confidence. FSC process adherence vehicles sales to service.Internal Process Monthly FSC and Warranty claim settlement with dealer / HMCL Adherence to Hero Connect usage for all HMCL business operations Implementation of proactive product support Cascading of PIN, TIB, Counter Measures MIP audit (myScore) for ARD Procurement and usage of HMCL approved products and parts .Manpower Manpower Training Status Proper manpower availability in LPMS Training Nominations OJTs for upgrades Soft skill training / nominations

Responsible for handling existing and new customers, work out the products costing and price negotiation. Handling the team of Sales Manager, Team Leaders, Sales Executives and Support Staff. Constructively handle/ supervise the handling of customer complaints related to sales department.

Educational Qualifications: Graduate of Bachelors Degree preferably in Engineering but open to any graduate of a Bachelors Degree with extensive customer service management experience in automotive, consumer durable or tyre industries.Position Description: This position has overall responsibility for developing Indian Customer Service strategy and ensuring its proper and consistent execution. The scope of responsibilities covers both the domestic business and the third-party export business.Principal Responsibilities: Lead Customer Service function of Client India. This will be achieved by benchmarking practices with leading consumer durable / auto companies and using technology tools like mobile apps to ensure seamless resolution of Issues and optimize customer satisfaction. Enhance team performance and productivity by strategic management of resources and process improvements.Customer Service operations: Leading the delivery of customer service to Client customers across regions through the Regional Customer Service team.Field Engineering:Technical Adjustment for all products and adherence to AOP.Ensure Focus test are done as per requirement of Q Tech / MarketingImprovements for minimizing adjustment losses & complaints exhibiting continuous improvements.Devise strategy around technical training on tyre inspections.Call Centre Management: Registration, allocation & tracking system for customers / Dealers / OEs.Create capability to converse in regional languages.Leverage call-centre for market insight through periodic dealer surveys etc.Dealer Satisfaction Achievement:Drive overall customer satisfaction metrics as measured by annual third-party survey.Develop and implement clear set of KPIs that take Client to the path of being the unquestioned leader in aftersales service for both PBUs.To achieve > 80% Dealer Satisfaction ratio through relevant and effective measures.Complaint Resolution Management:

Job Details:-Designation - Relationship ManagerUrgently required. (NP of maximum 15 days)Location is Mumbai.Minimum Experience:- 2 - 5 years.Package Offered:- Rs.15k/- to Rs.22k/- per month.JD of Relationship Manager ( Sales Executive) Figure out customers needs by patiently listening, keenly understanding and asking necessary questions. Perform walk-around with new and old customers and demonstrate features of suitable vehicles. Effectively close sales Ensure that customers understands the vehicles operating features, paperwork and warranty Establish and maintain follow-up system, which encourages repeat business cum referrals Report to the sales manager regarding reviews, analyses, objectives, and planned activities Participate in sales meetings and training provided by the dealership and manufacturers Review sales statistics and plan more effectively to improve sales. Good communication, writing and customer service skills. Excellent problem solving and organization skills. Self-motivated and flexible to work with negligible supervision. Firm work attitude Preferably 1 Year of Automobile Experience Minimum Graduate or Diploma

Automotive service managers play a very important role at a dealership or body shop. They are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly.Some of their duties can include: Hiring, training, and managing employees. Focusing on customer retention by building relationships. Managing and controlling costs. Keeping track of service and inventory records. Forecasting goals and objectives for the department. Implementing a marketing plan to promote business. Maintaining relations with executives and sale representatives Contacting clients regarding the status of vehicles. Overseeing post-repair services (vehicle delivery, test driving, etc.

Minnium 3 years working experience in Automobile Sector as a Diesel Machanic, Automobile Service Manager or Engineering who can repair of Heavy Vehicle Engine ( Tractor, Hydra, JCB and Truck etc.) and Gear Box of Heavy Vehicles.

Two wheeler service coordinator Customer representative Team leader

ob Description Meet Automotive Service centers Explain about the product how its different from competitors product Meet the Technicians, Supervisors, Service in charge, Purchase dept. Reach Sales target and collection target New customer development Convincing customers, Regular visit to customers place Developing businessRoles and Resposibilities Expand the business network through new customer/dealer and motivating existing customer/dealer customer meet as per cycle plan Execution of sales strategy Customer management Payment collection Collect market information, competitors information and analyzing same Desired Candidate Profile Experience Minimum 2 Years of relevant experience into hardcore sales.Candidate must have fluency in English, Hindi & Telugu. Candidate must have minimum 01-02 year experience in Automobile Industry.Qualification: AnyLocation: Head office Hyderabad

WANTED for Reputed 2 Wheeler brand OKHLA Workshop service Manager cum Supervisor candidates with 2wheeler industryExperience only apply. No freshers .

Track and update the vehicle management system. Monitor the documentation and records of the vehicles, especially areas related to the inspections, certifications, and servicing. Ensure optimal vehicle management by conducting proper repairs of the fleet. Partake in budgeting and maintaining the costs for proper fleet management. Manage the logistics fleet management aspects of the vehicle. Assist in the recruitment and management of drivers.Candidates with Dipl. Mech/Automobile - 4 to 5 Years of relevant Exp.

Attending safety meetings to ensure the service team abides by safety policies and proceduresMentoring the service staff by promoting an environment where they can grow and excel in their craftPerforming administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointmentsManaging a team of Service Technicians and AdvisorsDeveloping a working knowledge of industry laws and regulations to ensure their service department is in complianceMaintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner

We are looking for 05 vehicle Service Manager Posts in Tumkur,Automobile Service Manager,Automobile Service Engineer, with deep knowledge in Automobile Service Manager,Automobile Service Engineer and Required Educational Qualification is : Diploma, B.Tech/B.E

DESCRIPTIONJob Description: Engineer/Senior Engineer - Service:-Job Briefing and Descriptions Mechanical/Electrical Engineer must have minimum of 3-5 years Service experience in Climatic Chambers or Commercial refrigeration. Diagnostics and service repairs for Environmental Chambers, Altitude Chambers, Walk-In Chambers including cascade systems. Provide planned maintenance AMC services for contract customers. Upkeep the equipment as per the AMC guidelines. Assist with the Installation and start-up of new equipment. Temperature & Humidity calibration process. (NABL Accredited) Preparation of Repair/AMC quotation and tender.Job Requirement:- Knowledge of PLC programming Controllers, Compressors, Valves and Refrigerants. Basic knowledge of Electrical, Pneumatics, Safety & Power tools experience. Applicant must be self-motivated. Work with limited supervision. Interest in moderate travel. Candidates must have Written & Oral communication skills. Computer proficiency (MS Office) and Communication SW tools.Preferable & DesiredCandidates with refrigeration experience from good companies can be considered