First Call Consulting

Noida, Uttar Pradesh

Job Title: Customer RepresentativeExperience: 16 YearsSalary Range: 2,00,000 3,50,000 LPALocation: DelhiEmployment Type: Full-timeAbout the RoleWe are looking for a dedicated and customer-focused Customer Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience. Candidates with strong communication skills and prior customer service experience are preferred.Key ResponsibilitiesHandle incoming customer calls, emails, and chats in a professional mannerUnderstand customer needs and provide appropriate solutionsMaintain accurate records of interactions and transactionsResolve customer complaints and ensure timely follow-upsCoordinate with internal teams to escalate and resolve issuesProvide product/service information to customersMeet performance targets such as response time, quality, and customer satisfactionMaintain a positive attitude and deliver excellent customer serviceRequired Skills & Qualifications16 years of experience in customer service/support (BPO/Non-BPO)Excellent verbal and written communication skillsStrong problem-solving and interpersonal skillsAbility to handle difficult customers with professionalismBasic computer knowledge (MS Office, CRM tools preferred)Ability to work in rotational shifts (if applicable)Preferred QualificationsExperience in voice/non-voice customer supportKnowledge of CRM or ticketing toolsMulti-language proficiency (optional)BenefitsCompetitive salary within the range of 23.5 LPAIncentives and performance bonuses (if applicable)Training and career development opportunitiesEmployee-friendly work environmentHow to ApplySend your updated resume to firstcallconsultings@gmail.com with the subject line: Application for Customer Representative.