Desires Group

Kolkata, West Bengal

1. Manage large amounts of incoming calls2. Generate Sales Leads3. Identify & assess customers' needs to achieve satisfaction4. Build sustainable relationships & trust with customer accounts through open interactive communication5. Provide accurate, valid & complete information by using the right methods/tools6. Handle customer complaints, provide appropriate solutions & alternatives when the time limits; follow up to ensure resolution7. Keep records of customer interactions, process customer accy& the documents8. Follow communication procedures, guidelines & policies.

1. Manage large amounts of incoming calls2. Generate Sales Leads3. Identify & assess customers'needs to achieve satisfaction4. Build sustainable relationships & trust with customer accounts through open interactive communication5. Provide accurate, valid & complete information by using the right methods/tools6. Handle customer complaints, provide appropriate solutions & alternatives when the time limits; follow up to ensure resolution7. Keep records of customer interactions, process customer accounts & the documents8. Follow communication procedures, guidelines & policies.

1. Analyzing company processes for delays, obstructions & weaknesses2. Advising on process upgrades to improve production rates & reduce costs3. Assessing process orders4. Servicing & maintaining production equipment5. Troubleshooting processing issues6. Maintaining machinery supply inventory7. Notify Quality Assurance personal of production flaws8. Ensuring production processes adhere to satisfy & quality regulations9. Ensuring production area is clear of obstructions & contaminants10. Creating production process reports11. WORKING HOURS: 9PM TO 6AM (5 DAYS/WEEK).

1. Need to handle sales2. Loan recovery & collection department field job3. Need to implement strategies towards enhancing market penetration, business volume multiple channels as guided by the Sales Managers4. Driving cross sell & ensure internal & external customer satisfaction5. Meet Customers on daily basis6. Achieve assigned Loan target mouth on mouth7. Build relationship with the customers8. Conduct customer background verification9. Promote Group loan/Individual Loans.

1. Making awareness calls to the customers regarding repayment of loan2. Following up with the customers regarding payment3. Target Based tele - collections job with no sales

1. Handling customer queries2. Providing guidance to the customers on updating KYC3. Selling Premium Credit Cards & Company Products

1. Quality acquisition of Current Account & Savings Account for Resident/Non - resident Indian by going out into the market & catchment area2. Ensure quality sourcing of new customer to sell different banking product like Demat Account, Life Insurance, Credit Card etc.3. Penetration of Fixed Deposit to existing & new customersEtc.