Career Scope

Sevoke Road, Siliguri

Position Title: TelecallerDepartment: Sales / Customer Service / Telemarketine]Job Type: Full-time / Part-timeReporting To: Team Leader / Sales Manager Job Summary:We are seeking a motivated and enthusiastic Telecaller to join our team. The candidate will be responsible for making outbound calls, handling inbound inquiries, and promoting our products or services. The goal is to generate leads, convert prospects, and ensure excellent customer interaction. Key Responsibilities:Make outbound calls to potential customers and explain products/services.Handle inbound calls from customers with inquiries or complaints.Follow up on leads generated through marketing campaigns.Maintain call records, update CRM systems, and report on call outcomes.Achieve daily, weekly, and monthly targets.Build and maintain strong customer relationships.Provide accurate information and resolve customer queries.Schedule appointments for the sales team, if required. Requirements:Minimum Qualification: 10+2 or GraduateGood communication skills in [Language(s)] (e.g., English, Hindi, or regional language)Prior experience as a telecaller, telesales, or customer service executive (preferred but not mandatory)Basic computer knowledge and typing speedPleasant voice and confident telephone etiquetteTeam player with a proactive attitude Salary & Benefits:Salary: [Insert amount] per month + incentivesPerformance-based incentivesTraining and developmentFixed working hours / Rotational shifts (as applicable)Career growth opportunities Working Hours:, 10:00 AM to 6:00 PM, Monday to Saturday]

We are looking for a motivated and detail-oriented Back Office Executive to join.The ideal candidate should have basic computer skills and good communication abilities. This role involves supporting day-to-day operations and ensuring smooth internal workflow.*Key Responsibilities:-Handle data entry and maintain accurate records.-Assist in managing emails, documentation, and reports.-Support the front office team with administrative tasks.-Maintain filing systems and databases.-Coordinate with internal departments as required.-Ensure timely completion of assigned tasks.*Requirements:-Basic knowledge of MS Office (Word, Excel, Outlook).-Good written and verbal communication skills.-Strong attention to detail and organizational skills.-Ability to multitask and work independently.-High school diploma or equivalent; a degree is a plus.Interested candidates can send their resume to our whatsapp +91 93320 89604, contact us for more.

Roles and ResponsibilitiesTelecalling Responsibilities:Outbound and Inbound Calls:Handle customer inquiries, complaints, and feedback professionally over the phone.Make outbound calls to generate leads, follow up on inquiries, and support sales or marketing campaigns.Customer Relationship Management:Build and maintain good relationships with customers and clients by providing accurate information and addressing their concerns.Promotions and Follow-ups:Inform customers about products, services, offers, and updates.Schedule meetings, demonstrations, or follow-ups with clients as required.Lead Generation and Conversion:Identify potential leads, qualify prospects, and convert them into sales opportunities or appointments.Back Office Responsibilities:Data Management:Maintain accurate records of customer interactions, leads, and transactions in the system.Handle data entry tasks and ensure information accuracy and confidentiality.Administrative Support:Provide assistance with document preparation, filing, and report generation.Coordinate with other departments to ensure smooth workflow and resolve issues.Process Improvement:Monitor processes and suggest improvements to enhance efficiency and productivity.Email and Communication Management:Handle routine email correspondence and escalate issues to relevant departments when necessary.Skills Required:Communication Skills:Strong verbal and written communication in [Specify Languages, e.g., English, Hindi, local language].Polite and professional telephone etiquette.Technical Skills:Proficiency in MS Office Suite (Excel, Word, PowerPoint).Familiarity with CRM or data management software is a plus.Organizational Skills:Ability to multitask and prioritize tasks efficiently.Strong attention to detail and problem-solving skills.Customer Handling:Ability to handle pressure and meet targets.Positive attitude and excellent interpersonal skills.Eligibility Criteria:Minimum educational qu