Career Builder Consultancy

Ajmer, Rajasthan

Responsibilities: Handle outbound cases professionally and efficiently, addressingcustomer queries and concerns regarding products or services. Provide effective and excellent customer service, understanding andlistening to the customers needs and resolving issues in the timelymanner. Excellent communication skills to convey information clearly. Ensure adherence to quality standards and call protocols duringinteractions with customers. Maintaining records of customer interactions and feedbacks. Must be clear with the product/service knowledge and industry trends toprovide accurate information to customers. Generate leads and work with a proactive approach. Follow company's guidelines and should maintain data confidentiality andsecurity.Requirements: Open availability for two shifts: Monday to Friday (Sat. & Sun. fix off)5 am to 2 pm (AUS) & 2 pm to 11 pm (UK) Educational Qualification - (10+2) or graduate. Excellent command of English with strong verbal communication skills. Basic computer proficiency. Quick problem-solving skills. Freshers and candidates up to 1 year of experience are eligible to apply. Prior experience in a BPO or customer service role will be an addedadvantage.

About the Role: We are looking for a dynamic executive to join our team and support our daily business office operations and direct reporting to CEO. The ideal candidate will be competent in prioritizing and working with little supervision. Required Qualifications & Experience: -- Applicants must be an MBA with HR -- Exceptional organizational and administrative skills -- Good written and spoken English and presentation skills -- Experience and ability to use MS Office word, excel and power-point, outlook, etc -- Ability to prioritize own workload and work to tight time scales & deadlines -- Ability to use own initiative and make decisions within sphere of work and knowledge. Roles & Responsibilities: -- Deep understanding of business and contribute to the strategic business decisions. -- Manage business operations and reporting of mangers and their teams. -- Ensure resource optimization and align hiring requirements. -- Implementation of Objectives and key results for business verticals. -- Planning, auditing and reviewing monthly reports to CEO for business verticals. -- Oversee and manage HR operations on all responsibilities of employee life cycle. -- Performance Management and career development of the employees. -- Effective change management. -- Nurture a positive working environment. -- Branding and business collaborations. -- Bridge management and employee relations by addressing demands, grievances and other issues. -- Promote corporate values and enable business success through human resources management, including job design, recruitment, performance management, training and development, employment cycle changes, talent management, and facilities management services. -- Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to the employees. Location: Mohali Compensation: Commensurate with the experience

The ideal candidate will lead initiatives to generate and engage with business partners/Banks to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy. ResponsibilitiesIdentify partnership opportunitiesDevelop new relationships in an effort to grow business and help company expandMaintain existing businessThink critically when planning to assure project successQualificationsBachelor's degree or equivalent experience3 - 4 years' prior Insurance industry related business development experienceStrong communication and interpersonal skillsProven knowledge and execution of successful development strategiesFocused and goal-oriented