process associate (Full Time)

Career Builder Consultancy

Responsibilities:

Handle outbound cases professionally and efficiently, addressing

customer queries and concerns regarding products or services.

Provide effective and excellent customer service, understanding and

listening to the customers needs and resolving issues in the timely

manner.

Excellent communication skills to convey information clearly.

Ensure adherence to quality standards and call protocols during

interactions with customers.

Maintaining records of customer interactions and feedbacks.

Must be clear with the product/service knowledge and industry trends to

provide accurate information to customers.

Generate leads and work with a proactive approach.

Follow company's guidelines and should maintain data confidentiality and

security.

Requirements:

Open availability for two shifts: Monday to Friday (Sat. & Sun. fix off)

5 am to 2 pm (AUS) & 2 pm to 11 pm (UK)

Educational Qualification - (10+2) or graduate.

Excellent command of English with strong verbal communication skills.

Basic computer proficiency.

Quick problem-solving skills.

Freshers and candidates up to 1 year of experience are eligible to apply.

Prior experience in a BPO or customer service role will be an added

advantage.

Experience : 0 - 2 Years

No. of Openings : 50

Education : Higher Secondary, Any Bachelor Degree

Role : process associate

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India