Process Associate (Full Time)

Career Builder Consultancy

responsibilities:

� handle outbound cases professionally and efficiently, addressing

customer queries and concerns regarding products or services.

� provide effective and excellent customer service, understanding and

listening to the customer��s needs and resolving issues in the timely

manner.

� excellent communication skills to convey information clearly.

� ensure adherence to quality standards and call protocols during

interactions with customers.

� maintaining records of customer interactions and feedbacks.

� must be clear with the product/service knowledge and industry trends to

provide accurate information to customers.

� generate leads and work with a proactive approach.

� follow company's guidelines and should maintain data confidentiality and

security.

requirements:

� open availability for two shifts: monday to friday (sat. & sun. fix off)

5 am to 2 pm (aus) & 2 pm to 11 pm (uk)

� educational qualification - (10+2) or graduate.

� excellent command of english with strong verbal communication skills.

� basic computer proficiency.

� quick problem-solving skills.

� freshers and candidates up to 1 year of experience are eligible to apply.

� prior experience in a bpo or customer service role will be an added

advantage.

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  process associate

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office