Brainworks

Vadodara, Gujarat

Reviewing job descriptions for all positions at regular intervals, collaborating with the Operations team to understand the hiring needs. Designing & updating job descriptions. Advertise job openings on all channels available. Increase companys digital footprint across the Internet Source / Headhunt potential candidates using various online & offline channels & professional platforms. Craft recruiting emails to attract potential candidates. Review & Screen resumes and applications Conducting initial round of interviews and providing the necessary inputs during the hiring process Working with recruitment agencies to source candidates for specific job positions Participate in job fairs and host in-house recruitment events Act as a consultant to new recruits & help them onboard Maintaining & Relaying of Daily, Weekly, Monthly Reports detailing the progress with the overall recruitment process & achievement of set recruitment targets Executing Offer Letters, T&Cs, Induction and related On-Boarding requirements for new recruits Executing Salary Slips, exit documents, employee policies, Rewards & Recognition programs & related employee engagement plans etc for

Shift Timingd- US shiftPrimary Duties and Responsibilities1. LeadershipProvide vision to guide the development of the teamIdentify, assess, and inform the Team Manager of internal and external issues that affect the teamFoster effective team work between the team members2. OperationsOversee the efficient and effective day-to-day operation of the dispatch floorAssist the Team Manager in everyday operations Ensure that policies and standard operation procedures are being followed and understood3. PeopleCoach and mentor as appropriate to improve performance of the teamEncourage and provide training for professional growth among team membersMaintain a positive, healthy and safe work environment Monitor the performance of team members on an on-going basis and share findings with the Team Manager4. Strategic PlanningWork with the Team Leader to implement the approved Center Strategic Plan focused on Center growth and continuous improvement5. Training and DevelopmentProvide mentoring to the team members to foster their skills development. Assist Team Leaders in assessing training needs, developing and implementing training plans the team membersEnsure team members stay up to date on systems, tools and processes including but not limited to on Call communication, Program knowledge & Compliance.Qualifications1. EducationHigh School Diploma or Graduation2.Knowledge, skills and abilitiesKnowledge of leadership and management principlesSome knowledge of human resources managementAbility to counsel and coach team membersGood communications skillsTime management and organizational skillsActive listening3.Proficiency in the use of computers for:MS OfficeInternet/Intranet/E-mailData Research4. ExperienceBPO/RPO experience shall be an added advantage

Customer sales representative for U.S based BPO Vadodara, Work from officeAbout UsIntelemark Solutions include the skilled manpower and expertise to organize and manage huge inbound and outbound call center services. Our entire team of technical experts comprise of qualified, well-versed and proficient call center agents who can handle massive volumes of day to day calls professionally.CSR-Voice processo Fresher and experienced both can apply.o Age criteria- 18-30 yearso International BPOo Paid weekendsRoles & Responsibility1) Handle customers calls, solve queries. Explain the product to the customer, provide pricing details and obtain the customers basic details2) Should have excellent communication skills and convincing power.Knowledge & Skills Required Qualification minimum 12th Pass and above Good communication skills(Verbal) Basic computer knowledge Good comprehension skills ability to clearly understand and state the issues customers present Effective problem-solving skills including decision making Ability to maintain composure in highly escalated situations Maintain regular and reliable attendance, including the daily schedule as assignedAddress- 212, Sanket Heights, near Akshar chowk, Sunpharma road, Atladara, Vadodara