BoostTech

Bada Lalpur, Varanasi

RESPONSIBILITIES : Writing documents like help articles, SOPs, and other documents that explain complex technicalconcepts in an easy-to-understand way. Ability to identify credible sources, analyze data, and present the information in a clear andconcise manner. Work with subject matter experts to gather information about the products or processes thatthey are documenting. Editing and revising documents that have already been written by other team members orsubject matter experts to ensure accuracy and consistency. Work closely with other teams to gather information, review documentation, and ensure thatthe documentation meets the needs of the audience. Managing the entire documentation process, from planning and research to writing andpublishing. Responsible for ensuring that documentation is up-to-date and easily accessible to end-users. Ensuring that technical support specialists have the necessary tools and resources to do theirjobs effectively. Maintaining and reporting on key performance indicators (KPIs) related to support operations.ELIGIBILITIES : Very good verbal and written communication Good knowledge of grammar and sentence formation Engineering background shall be preferred Any prior experience in a similar role or in any e-commerce fulfillment domain/ return relatedoperations would be a plus point. technical writer, Manual writing, technical author, technical illustrator