Abhilasha Freelancer

Bangalore, Karnataka

Preferred Qualifications / Criteria Bachelors degree in Biomedical Engineering or any Engineering discipline. Experience: 0-1 year (Freshers welcome). Basic understanding of human eye anatomy & physiology. Ability to manage multiple tasks and adapt quickly to changing priorities. Strong problem-solving and critical-thinking skills. Excellent verbal & written communication. Customer-centric attitude with a proactive, can-do mindset. Team player and a go-getter.

We are looking for Freelance Recruiter to work on a percentage-based model Experience -5+yearsMode of work - RemoteLocation - Pune(Looking for Candidates From Pune Only)Work Experience: Proven recruiter with a thorough understanding of the recruitment process. Must have own laptop/PC with good internet connectivityExperience in recruitment Ability to source and screen candidates effectivelySelf-motivated and able to work independentlyIF interested, Kindly share your resume -Whatsapp-+91 94826 89592

Hiring Senior Salesforce Developer 5+years Remote OpportunityNotice Period: Immediate to 30 DaysMode of work: RemoteMandate skill req: Fsc certification or Salesforce omanistudio certification + Salesforce Javascript certificationKey Responsibilities:Should have proper Salesforce platform development knowledge including Apex, AURA, LWC, Admin, Security, Data Sharing and App Builder.Should have Integration experience.Should have knowledge of Integration testing tools like Postman, Swagger (Able to test the integration services and wrap the services).Should have high level understanding of integration middleware tools like Jitterbit, MuleSoft.Should able to understand the patterns(Apex, Trigger, and Integration) and code by own.Should able to debug the complex codes and fix the issues.Should have Admin, PD1 and PD2 (advantage) certificationsHaving Omnistudio experience is an advantage.

About the RoleWe are looking for an experienced Customer Service Team Leader who can lead day-to-day operations across multiple customer touchpoints (calls, chats, and tickets). The ideal candidate should have 7-11 years of experience in customer service for fast-paced startups, with proven expertise in handling high-volume inbound queries, problem-solving, and cross-functional collaboration with Operations and other teams.Key ResponsibilitiesLead and manage a customer service team handling inbound calls, chats, and tickets.Monitor daily service performance, ensuring SLA adherence (response time, resolution rate, CSAT, etc.).Perform Root Cause Analysis (RCA) on recurring issues and drive process improvements.Collaborate with Operations, Product, and Tech teams to escalate and resolve complex customer issues.Ensure accurate ticket categorization, tracking, and reporting through CRM/Helpdesk tools.Train, coach, and mentor team members to enhance communication, problem-solving, and customer handling skills.Manage shift schedules, workforce planning, and daily team huddles.Prepare and present weekly/monthly reports on team performance, customer pain points, and improvement initiatives.Drive customer-first culture while maintaining operational efficiency.Key Requirement8-11 years of experience in customer support operations, with at least 23 years in a team lead role.Strong experience handling inbound calling volume, chat support, and email tickets.Ability to analyze data and perform RCA to identify process gaps.Exposure to cross-functional collaboration with Ops, Product, and other business units.Strong people management skills able to coach, motivate, and manage teams effectively.Excellent communication skills (English + Hindi, additional languages preferred).Prior experience in startup or high-growth environment preferred.Hands-on experience with CRM/Helpdesk tools (e.g., Freshdesk, Zendesk, Salesforce, etc.).Work EnvironmentWorking Days: 6 days a weekWorking hours :-9am - 8pmLocation: Gurugram sec-39