DUTIES AND RESPONSIBILITIESAs part of the Support team, you will be both working with customers to resolve technicalissues using a variety of internal resources and providing data analysis to understand andtroubleshoot systems. Provide hardware and firmware deployment support for ExtraHop appliances,including issues with data feeds from network infrastructure, virtual switches, and packetforwarders Document incident cases, feature requests, and customer questions Escalate technical cases to the appropriate technical resource Act as the single point of contact for customer questions and concerns Provide professional, concise communication with customers Act as a team player to augment the Remote Data Analysis team duties includingpreparation of analysis reportsRequired Qualifications and Experience:Were looking for a Support Engineer who can help us grow to the next level as a company.As a starting point for this hands-on position, youll need the following background: Four-year degree or equivalent in a related discipline such as informationtechnology, computer science, business, or engineering At least two years of experience in IS or IT Experience with Unix/Linux based operating systems Working knowledge of networking and virtual systems Working knowledge of the OSI Model Excellent customer service, organizational, and documentation skills Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP.TO apply send your Cv