V- Catapult

Thillai Nagar, Tiruchirappalli

Job Description:As a Jewellery Sales Manager, your primary responsibility will be to oversee and drive sales activities within the jewellery retail setting. You will be responsible for managing a team of sales associates, achieving sales targets, and delivering exceptional customer service to promote customer satisfaction and loyalty. Your role will involve a combination of sales management, team leadership, and customer relationship management.Responsibilities:1. Sales Management:- Develop and implement sales strategies to drive revenue growth and achieve sales targets.- Monitor sales performance, analyze sales data, and provide regular reports to senior management.- Conduct market research to identify customer preferences, market trends, and competitors' activities.- Collaborate with the marketing team to develop promotional campaigns and initiatives to increase sales.2. Team Leadership:- Recruit, train, and manage a team of sales associates, providing guidance and support to maximize their performance.- Set sales targets for the team, monitor individual and team performance, and provide feedback and coaching as needed.- Foster a positive and motivating work environment, encouraging teamwork and professional development.3. Customer Service and Relationship Management:- Ensure excellent customer service is delivered consistently, maintaining high standards of service quality and customer satisfaction.- Build and maintain strong customer relationships, attending to customer inquiries, concerns, and special requests.- Provide product knowledge and guidance to customers, assisting them in making informed purchasing decisions.- Resolve customer complaints or issues in a timely and satisfactory manner.4. Inventory Management:- Oversee inventory control processes, ensuring accurate stock levels, proper product assortment, and effective stock replenishment.- Collaborate with the buying team to forecast demand, analyze product performance, and make