THR

Noida, Uttar Pradesh

Key Highlights-Process: Voice/Chat/E-mail for leading E-commerce ClientDesignation: Customer Service AssociateQualification: Undergraduates/Graduate / Post Graduate/Drop outExperience: 0 - 6 YearsQualification and Experience: MBA/PG/Graduate/ Drop out/ UG.Job Location: Work from HomeEmployment Type: ContractactualShift Type: RotationalInterview Process: TelephonicJob Roles & Responsibilities:Answer calls/emails/Chat professionally to provide information about products and services, take/cancel orders or obtain details of complaints.Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.Knowledge, Skills and Attitude:Should have very good convincing and selling skills.Should have good English communication skills.Experience in Voice/Chat/e-mail process will be preferredShould be very confident and presentable.Fresher also welcomeEnergy levels should be highTechnical Requirements-Applicant must have desktop/laptop.Must have window 10Must have Anti-VirusMust have web-CamMust have Power BackupMust have Internet connectionMust have additional smartphone (Optional)Compensation & Benefits: Rs. 15,000 - Rs. 21000(CTC) per Month + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.