Sriyaan Infraaservices Pvt Ltd

Gurgaon, Haryana

Lead the resolution service issues on all contact center escalations from online (voice & chat) and offline (Service Requests) sources.Research, analyse and resolve customer issues in an accurate and timely manner by using appropriate tools and resources while maintaining ownership of the issue.Identify service problems and conduct root cause analysis whilst sugessting possible solutions.Establish and maintain positive working relationships with agents, peers, management, corporate, network, co-workers, and partners.Flexible approach to ensure established service levels are achieved at all times.Must maintain up-to-date Customer Support Agent skill set.Must have proficiency of payment processing and reconciliation systems and tools.Must maintain confidentiality.