Spectrum Consulting India

Korattur, Chennai

A well-established MNC is looking for a product Support Analyst to join their team. The analyst will be responsible for effective and efficient handling of customer support serviceoffered through calls, emails, chats and online customer portal. Be a critical point of contactfor the end users of the products/services in order to resolve issues and requestsat the first level. Mediate communication with the data and technical teams for theresolution as required. Must hold valid passport, as the analyst may be required to travel toglobal offices as part of the knowledge transition process.CTC: As per market standardsLOCATION: ChennaiREQUIRED SKILLSMust have been part of Service Desk/ Application/Product Supportteam that involves co-ordination and interaction with business users via different modeof communication using a service desk tool/system Good understanding of MS office tools General knowledge of the financial domain and specifically, fund data is an addedadvantageIf you are interested in this opportunity and would like to know more about it, please fill in the google forms: If your application is shortlisted, we will contact you within 3 business days of submitting the application. Depending on the number of applications received, we would only be able to respond to the shortlisted applicants. Thanks for your understanding. Thank you for taking your time to go through the opportunity. We look forward to hearing from you!