Product Support Analyst

Spectrum Consulting India

A well-established MNC is looking for a product Support Analyst to join their team. The analyst will be responsible for effective and efficient handling of customer support service

offered through calls, emails, chats and online customer portal. Be a critical point of contact

for the end users of the products/services in order to resolve issues and requests

at the first level. Mediate communication with the data and technical teams for the

resolution as required. Must hold valid passport, as the analyst may be required to travel to

global offices as part of the knowledge transition process.

CTC: As per market standards

LOCATION: Chennai

REQUIRED SKILLS

Must have been part of Service Desk/ Application/Product Support

team that involves co-ordination and interaction with business users via different mode

of communication using a service desk tool/system

Good understanding of MS office tools

General knowledge of the financial domain and specifically, fund data is an added

advantage

If you are interested in this opportunity and would like to know more about it, please fill in the google forms:

If your application is shortlisted, we will contact you within 3 business days of submitting the application. Depending on the number of applications received, we would only be able to respond to the shortlisted applicants. Thanks for your understanding.

Thank you for taking your time to go through the opportunity. We look forward to hearing from you!

Experience : 2 - 8 Years

No. of Openings : 10

Education : Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree

Role : Product Support Analyst

Industry Type : Manufacturing / Production / Quality

Gender : Female

Job Country : India