Renrui HR Services

Noida Sector 63

Job description :Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Handle customer queries over email and/or chat Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend up skilling sessions to improve knowledge and performance level Meet personal/team qualitative and quantitative targetsRequirements and skills A minimum qualification of high school/diploma is required A higher degree would be an advantage (pursuing not allowed) Previous experience in a customer support role would be of great advantage Strong phone and verbal communication skills along with active listening (English) Good written and verbal communication skills Must have good data entry and typing abilities Customer focus and adaptability to different personality types proficient in relevant computer applications Ability to multi-task, set priorities and manage time effectively Flexible to work in rotational shifts and week-offs