Recruit Gems

Gurgaon, Haryana

Job descriptionRoles and ResponsibilitiesPerformance oriented candidates with minimum 1 year of work experience in a US/UK/Canada -Tech sales/Upselling/Cross selling process for an International BPOExperience in International Tech Sales, Troubleshooting, Selling Technical care Subscriptions to end users.Experience in HP, Lenovo, Dell- Troubleshooting Hardware & Software issues Monitoring and Evaluation of Individual performanceSelling, up selling and cross-selling brand products, services & solutions of Microsoft, HP, Dell, Lenovo etc.Responsible for effectively handling customer queries and providing exceptional customer service.Maintaining Consistent Productivity and consistently achieving assigned sales targets.Ability to handle clients professionally during all interfaces.Meet Call Quality requirements according to Call Monitoring Guidelines.Effective presenter, negotiator, collaborator & deal closerCreating and Monitoring Sales Pipeline & achieving the assigned Goals & TargetsMotivation for Sales, Sales Planning, Implementation & Rapport Building Establish, develop and maintain positive business and customer relationshipsDesired Candidate ProfileAround 1-2 years of relevant experienceExcellent people and interpersonal skillsWorking experience in an International BPO handling outbound sales operations.Graduates/ Under Graduates candidatesSound knowledge of MS office and related softwareTech Savvy-good understanding of/ability to learn new technologies AnalyticalAbility to solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.Ability to identify basic hardware parts and aware of basic hardware conceptsExperience in user level familiarity with at least one e-mail client - Outlook, Notes etc.Questioning skills /probing skills, as relevant to the issue and level of the caller.Perks and BenefitsSalary Range Rs 25,000- Rs 35,000 per month in hand (for des