P R Groups

Ambattur Chennai

Proficiency in MS Excel, Word and PowerPoint Working knowledge in any CRM / SAP or any related software to type quotations and sales orders. Team player Good time-management skills Good communication skills English & HindiDaily leads recording, validating leads and delivering the Quotations by interactions with sales person or sometimes with customer directly.Recording quotation and reviewing periodically (day to day; weekly and monthly) in order to qualify the leads till the order is won.Reporting to management on the progress of the lead and customer response to the quotes on daily basis.Recording the orders received and review the same with the factory / office and Management for the terms put forwarded by the customer.Reporting to the management on the deviation on the plan proposed by the factory / Principle and necessarily report to customer also.Planning of payment collection from customer and intimate to accounts department as per the terms agreed for order.Intimation of product deliveries to customer without any delay / change of design or product; interact with billing department on invoice formalities, and ensuring the products are delivered at customer place on time.Lead to Quote stage / Quote to Order stage / Order to Delivery stage / Deliver to Feedback Stage / Feedback stage to Payment collection coordination.Registering the necessary product information in Dropbox and organizing.

Listening to the customer complaint, registering the same and providing solutions by Phone or by service person Visit.Fixing the appointment with the customer and ensuring thats met by the team to complete satisfaction of the customerRegistering the complaints on a sequence/division wise and product wiseMaintaining the cost involved for servicing the machines with details of the spares changed ( Job Card for service).Keeping track on the warranty periods and AMC Service engineers schedules are to be planned and make them to adhere the schedule.Following the schedule of AMC & reminders for RenewalIdentifying the unsolved issues, discussing with the team for solution, if not required need to contact the supplier / Factory for further assistance. Based on the complaint register and the nature of the complaint service call will allocated to the service Engineers and the same to be informed to the customer .In case the timelines are not met need to inform and get the customers concurrence about the changeRegarding Installations, Inter acting with the dispatch team and sales support team need to be planned and executedMaintaining the Service records of the service done and installation executed.