Legpro Consultants Pvt Ltd

Govind Puram, Ghaziabad

Qualification : Degree in Computer Science or IT backgroundExperience : 8 10 Years domain experience (Design, Development & Admin)Location: Riyadh, intial.- 3 months on-site then off shore,Salary Budget: OpenRoles And responsibilities Must have customization experience in ARS v9.x and later. Should have Hands-on implementation experience on ARS 9.1 - 20.x, BMC Remedy Helix , Atrium CMDB , ITSM, SRM, SLA, Smart IT, DWP, Email Engine Expertise in implementing BMC Remedy Change Management, Incident Management, Problem Management etc. Expertise in deploying BMC Remedy Asset Management Knowledge of BMC Remedy Service Level Agreements Good knowledge of Remedy adapters & experience in integration of Remedy with other applications using Web services, Rest API, AIE Experience in design and implementation of BMC ITSM solutions for complex setup Should have good understanding of BMC Remedy architecture and its components. Good understanding on Common Data Model of BMC Atrium CMDB Must have Experience in CMDB Experience in building Telco CMDB Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions. Strong familiarity with supporting Remedy applications including Oracle, Web Services XML and Remedy API. Expert in designing and setting up exception handling, performance tuning & archiving. Must have strong knowledge of relational databases (Oracle), PL/SQL, DB Links, Views etc. Investigating and implementing application customization. Must have hands-on knowledge in Remedy Installation and configuration in a server group environment. Must have hands-on knowledge with Linux commands (shell scripts etc.) Hands-on expertise with upgrading Remedy AR Server and Remedy Mid-Tier server with the latest patches. Must have hands-on experience with SSO, RSSO and LDAP Plugins for Remedy.