qualification : degree in computer science or it background
experience : 8 – 10 years domain experience (design, development & admin)
location: riyadh, intial.- 3 months on-site then off shore,
salary budget: open
roles and responsibilities
• must have customization experience in ars and later.
• should have hands-on implementation experience on ars - , bmc remedy helix , atrium cmdb , itsm, srm, sla, smart it, dwp, email engine
• expertise in implementing bmc remedy change management, incident management, problem management etc.
• expertise in deploying bmc remedy asset management
• knowledge of bmc remedy service level agreements
• good knowledge of remedy adapters & experience in integration of remedy with other applications using web services, rest api, aie
• experience in design and implementation of bmc itsm solutions for complex setup
• should have good understanding of bmc remedy architecture and its components.
• good understanding on common data model of bmc atrium cmdb
• must have experience in cmdb
• experience in building telco cmdb
• must be able to troubleshoot application logs (sql, api, filter, active links etc.) and provide solutions.
• strong familiarity with supporting remedy applications including oracle, web services xml and remedy api.
• expert in designing and setting up exception handling, performance tuning & archiving.
• must have strong knowledge of relational databases (oracle), pl/sql, db links, views etc.
• investigating and implementing application customization.
• must have hands-on knowledge in remedy installation and configuration in a server group environment.
• must have hands-on knowledge with linux commands (shell scripts etc.)
• hands-on expertise with upgrading remedy ar server and remedy mid-tier server with the latest patches.
• must have hands-on experience with sso, rsso and ldap plugins for remedy.