Kreez Consulting

Chandigarh

1) Answer customer queries over phone call.2) coordinate between departments.Free pick and drop till Thane station.Job Type: FresherSchedule:Day shiftThane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

1) Answer incoming customer phone calls and take appropriate action for each call2) Maintain customer satisfaction ratings based on explicit criteria set forth by the company3) Attend mandatory training sessions to stay updated on product or company policy changes4) Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input5) Input data into the company computer platform to keep each customer record updated

Job descriptionWe are hiring for Voice process (International BPO) in Mohali IT Park for a renowned company.Helping clients to caption their telephone calls. Assisting customers' to communicate confidently with friends, family and colleagues by phone. Utilize excellent listening & verbal skills to enable Caption Call customers not to limit the quality of their phone conversations.KEY responsibilities AND ACCOUNTABILITIESProvide phone support for Global customers.Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.Demonstrates confidence and willingness to resolve customer requests or queries.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagementAbility to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.)Completes all training and development activities in timely mannerUnderstanding of escalation handling procedures.Main job requirementsService hours 24*7 , Rotational ShiftsQualification Under Graduates or Graduates in any streamExperience Graduate Fresher or under Graduates with 6 to 12 months of international BPO technical/Customer support experience.