KN Consultancy

Khora Colony, Noida

Job Responsibilities:Generate leads for Personal Loan, Contact potential customers and explain loan offerings.Verify basic customer eligibility and requirements.Share qualified and interested leads with the Team Leader (TL).Maintain daily lead generation and follow-up records.Achieve assigned lead generation targets.

Handle customer queries via calls, emails, and chats.Provide accurate information regarding products and services.Resolve customer complaints and ensure customer satisfaction.Maintain records of customer interactions and follow-ups.Escalate complex issues to the concerned department when required.Achieve daily productivity and quality targets.