Jobs in Simla, Kolkata

We are looking for dedicated Ground Staff to join our team in Kolkata. This is a full-time position suitable for candidates with little to no experience, as training will be provided. The ideal candidate will have completed at least the 10th grade.Key Responsibilities:- Customer Service: Assist passengers with check-in procedures, answer queries, and provide information to ensure a smooth travel experience.- Baggage Handling: Safely manage luggage, ensuring it is loaded and unloaded efficiently and securely during flights.- Safety Checks: Conduct regular inspections of the handling areas and equipment to maintain a safe working environment.- Coordinating with Teams: Work closely with other staff members and departments to ensure that all operations are carried out seamlessly and meet airline standards.- Documentation: Help with necessary paperwork related to check-ins, baggage, and customer interactions to ensure proper records are maintained.Required Skills and Expectations:Candidates should have excellent communication skills to engage with passengers effectively. A friendly and helpful attitude is essential for providing top-notch customer service. Basic problem-solving skills will help in addressing passenger issues promptly. Candidates should be able to work in a fast-paced environment and be comfortable standing for long periods. Being a team player and having the ability to follow instructions accurately are also important traits we expect. Flexibility with working hours may be required, including weekends and holidays.

As an Airport Information Desk Associate, you will be the first point of contact for travelers at the airport in Kolkata. Your primary responsibility will be to provide accurate information and assistance to passengers about flights, airport services, and facilities, ensuring a pleasant travel experience.Key Responsibilities:1. Assist Passengers: Greet and engage with travelers, answering their inquiries with accurate and up-to-date information regarding flight schedules, check-in procedures, and baggage services.2. Provide Directions: Help passengers navigate the airport by giving clear directions to different terminals, gates, and facilities, ensuring they can easily find their way.3. Handle Queries: Address concerns or issues raised by passengers effectively, such as delays or cancellations, and provide necessary support to resolve them.4. Maintain Information Boards: Regularly update and monitor information displays at the desk to ensure that all details regarding flights and services are current and accurate.5. Collaborate with Staff: Work closely with other airport personnel, such as security and airline staff, to coordinate assistance for passengers and improve overall service quality.Required Skills and Expectations:Candidates should have excellent communication skills in English and the local language, enabling them to interact effectively with diverse passengers. A friendly and approachable demeanor is essential, as well as the ability to work under pressure during busy travel times. Candidates should be detail-oriented, organized, and capable of handling various passenger concerns with patience and professionalism. A high school diploma or equivalent is required, and previous experience in customer service is a plus.