- Recruit, train, and lead a high-performing team of field service technicians, engineers, and support staff.- Conduct regular performance evaluations, provide mentorship, and implement continuous professional development programs.- Oversee daily operations of the service department, ensuring timely and efficient execution of service requests, installations, and maintenance activities.- Develop and implement preventive and corrective maintenance schedules to minimize equipment downtime.- Establish and maintain strong relationships with key clients, addressing their service needs and concerns promptly.- Monitor customer feedback and implement improvements to enhance service quality and customer satisfaction.- Prepare and manage the service department's budget, tracking expenses related to labor, parts, and equipment.- Identify cost-saving opportunities without compromising service quality.- Ensure all service activities comply with industry standards, safety regulations, and company policies.- Stay updated with the latest technological advancements in diesel generators, solar panels, and related systems.- Oversee the management of service parts inventory, ensuring availability of critical components for timely repairs.- Coordinate with procurement to source quality parts and materials at competitive prices.- Maintain accurate records of service activities, including work orders, service reports, and maintenance logs.- Generate and analyze service performance reports, identifying trends and areas for improvement.- Develop and implement strategies to enhance service efficiency, reduce response times, and improve customer satisfaction.