VOIP Engineer Graduate Fresher Jobs in Mumbai

VOIPUbiquitiAndheri (E)Job DescriptionProcessThey are looking for a motivated candidate to joinour UniFi Talk team as a VoIP Support Engineer.UniFi Talk is a full-featured, affordable,subscription-based, Voice over Internet Protocol(VoIP) phone solution that we designed for smalland medium-sized businesses looking for a plug-and-play phone system. Youll work closely withour customers, engineering, and management todrive UniFi Talks success by solving customersupport cases and collaborating on productimprovementsAbout ProcessCommunicate with customers of UniFi Talk andother related Ubiquiti products and services todiagnose and tackle VoIP and network-relatedissues Own customer cases from initial creation toresolution, collaborating with other support andproduct team members Work with engineering and management todiagnose and resolve critical, escalated issues Identify issues through support trends andsuggest corrective actions to engineering toelevatethe quality of product and UX Reproduce reported issues in internal lab setups Use acquired knowledge to suggest andcontribute to Knowledge Base articles Stay up to date on Ubiquiti features andtechnology by attending training, Requirement2+ years of experience in VoIP-related problemsolving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP,SDP, RTCP, TCP, UDP Strong network troubleshooting skills, includinganalyzing packet captures using tools such asWireshark Excellent communication and interpersonalskills (is a must) Customer-centric mindset High attention to detail Outstanding organizational skills Good team player who can work bothindependently and as a part of a team, with theability totake initiative

2+ years of experience in VoIP-related problem solving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP, SDP, RTCP, TCP, UDP Strong network troubleshooting skills, including analyzing packet captures using tools such as Wireshark Excellent communication and interpersonal skills (is a must) Customer-centric mindset High attention to detail Outstanding organizational skills Good team player who can work both independently and as a part of a team, with the ability to take initiative.