Ticket Support Executive Fresher Jobs in Ranchi

We are seeking a dedicated Ticket Support Executive to join our team in Ranchi. This entry-level position is ideal for recent graduates or individuals with up to one year of experience in customer service. The role involves assisting customers with their inquiries and ensuring a smooth ticket resolution process.Key Responsibilities:1. **Customer Assistance**: Respond promptly to customer inquiries via ticketing systems, ensuring clear communication and understanding of their needs.2. **Issue Resolution**: Investigate and resolve technical issues raised by customers, coordinating with relevant teams as necessary to provide effective solutions.3. **Documentation**: Maintain accurate records of customer interactions and support tickets, updating information as needed to reflect progress and resolutions.4. **Feedback Collection**: Gather customer feedback on the support process and suggest improvements to enhance the overall customer experience.5. **Team Collaboration**: Work closely with other team members to share knowledge, improve processes, and ensure consistent support delivery.Required Skills and Expectations:Candidates should have completed their 12th grade education and possess strong communication skills. An ability to troubleshoot basic issues and a willingness to learn new systems are essential. A good understanding of customer service principles will be beneficial. We expect a positive attitude, attention to detail, and a commitment to helping customers. The ideal candidate should be able to work efficiently in an office environment, embracing collaboration and teamwork.

Customer service: Answering customer questions, providing information, and helping customers get the experience they want Reservations: Making and confirming reservations for flights, hotels, and other transportation Travel itineraries: Creating travel itineraries that may include flights, transfers, accommodations, and insurance Computer systems: Using computer systems to search for availability, compare prices, and make bookings Sales techniques: Understanding sales techniques Travel industry knowledge: Having knowledge of the travel industry CONTACT HR-9218068638skytechaviation44@gmail.com