Ticketing staff, also known as ticketing agents, reservation agents, or ticketing executives, help customers plan and book travel. Their responsibilities include: Selling tickets: Issue and confirm tickets for flights, trains, events, and more Making reservations: Assist customers with making and changing reservations, including seating preferences and special requests Providing customer service: Address customer inquiries, resolve issues, and offer travel-related advice Handling payments: Handle payments, refunds, and payment-related inquiries Maintaining records: Maintain accurate records of transactions, passenger information, and ticketing-related paperwork Providing information: Provide information about flights, prices, availability, and event details Assisting with boarding: Assist passengers with the boarding process, including verifying tickets and travel documents, managing boarding queues, and ensuring timely departures Baggage handling: Tagging and checking baggage, ensuring proper weight and compliance with security regulations Ticketing staff can work for airlines, bus companies, railroads, and cruise lines.