Territory Service Manager Jobs

Key Responsibilities1. Operations & QualityWorkflow Optimization: Manage the service floor schedule to ensure jobs (like PCB repairs or product servicing) are completed on time.Quality Control: Monitor the quality of work performed and ensure compliance with safety and industry standards (e.g., IPC standards for electronics).Inventory Management: Oversee the availability of spare parts, components, and tools required for service operations.2. Team LeadershipSupervision: Lead and mentor a team of technicians and service advisors.Training: Organize regular training on new hardware, software updates, or customer service etiquette.Performance Reviews: Set and track KPIs for individual team members.3. Customer & Relationship ManagementEscalation Handling: Resolve complex or high-priority customer complaints that the front-line staff cannot handle.Warranty Management: Oversee the processing of warranty claims and defect ratio analysis.SLA Compliance: Ensure the team meets Service Level Agreements (e.g., all repairs must be finished within 48 hours). Required SkillsTechnical Breadth: A strong understanding of the products being serviced (e.g., schematics, electronic troubleshooting, or firmware).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a technical team.Financial Acumen: Ability to manage a department budget, track revenue from out-of-warranty services, and reduce operational costs.Analytical Thinking: Ability to read Service Dashboards to identify bottlenecks (like high Repeat Repair Rates).

Automobile spare parts After market sales

Key Responsibilities:-Service Business (SB) Target communication and understanding on Service Reporting and Parts. Communication and deployment of the key levers at the workshop for SB. Quality deployment of key initiative like We Connect, campaign module Monitoring & Driving Service Retention Free and Paid Driving customer acquisition initiative through SPA and monitoring the recovery Monitoring and driving on major business aspect accidental, engine Parts and Oil inventory management physical and system Timely order to PD and adherence to HMCL parts policy VAS promotion and implementation at workshop Organizing promotional camps as per the territory and customers.Customer Satisfaction Improve proactive customer satisfaction management at ARD PSF calls Complaints reduction / resolution Proper warranty adherence for customer confidence. FSC process adherence vehicles sales to service.Internal Process Monthly FSC and Warranty claim settlement with dealer / HMCL Adherence to Hero Connect usage for all HMCL business operations Implementation of proactive product support Cascading of PIN, TIB, Counter Measures MIP audit (myScore) for ARD Procurement and usage of HMCL approved products and parts .Manpower Manpower Training Status Proper manpower availability in LPMS Training Nominations OJTs for upgrades Soft skill training / nominations

We are looking for a Territory Sales Manager to help us increase our sales revenues and maintain customer relationships within an assigned geographical area. In this role, we seek outstanding organizational and sales skills. We expect you to be an excellent communicator who understands customer needs. The key idea is to identify problems, find solutions, and get them executed.Develop and manage the Sales network for an areaResearch colleges, universities, and companies to develop leadsUnderstand sales plan and prepare sales targets for each territory of an areaCoach and motivate the sales teamEnsure efficient working sales teamAchieve area sales targetsEnsuring the processes and reporting are followed efficiently.Traveling throughout an assigned territory to train and guide company sales representatives.Developing innovative sales strategies to increase sales within an assigned territory.Ensuring that brand awareness within an assigned territory meets company expectations.Recruiting and dismissing sales executives as neededEDUCATION: B.A., Business, Finance or other related field or equivalent work experience.COMPETENCIES: Minimum of 10 years sales experience required. Results-oriented, tenacious, self-starter who strategically plans for successDemonstrates impeccable sales acumen with passion and drive for successExcellent communication skills (verbal and written) Excellent presentation skills (development and delivery)Effective team player with ability to build and maintain positive relationshipsExcellent planning, investigative, analytical, and reporting skills Experience inputting and retrieving data to develop and/or nurture leadsfor more details visit our website

Job description Manage ophthalmic products sales and inquiries from assigned international sales territories. Provide support to distributors in the assigned sales territory and work with distributors to generate new leads. Work with existing clients on new products or changes to current products. Expert understanding of the cost elements in export with respect to margins, landing costs. Development of business through customer acquisition by means of various marketing strategies we set from time to time. Maintained liaison with existing customer for leads Work on customer retention process. Participate in medical exhibitions held every year to collect direct data of relevant customers. Listening to the customers and setting their requirements and expectations on the spot to provide quick response to their inquiries. Building customer loyalty and gaining customer trust by solving their existing problems. Maintaining export orders and shipment process. To prepare cost sheet in Excel.. To assist in handling of customer complaints / feedback. To check all specification & description from purchase indent onwards before releasing PO To forecast the requirements and intimate to the production department on regular basis. Provide excelled product information, demonstrated features and operation of product. Negotiated and participate in the delivery of product. Assisted in payment procedures Made follow up calls to ensure customer satisfaction.