Territory Service Manager

Key Responsibilities:-

Service Business (SB)

• Target communication and understanding on Service Reporting and Parts.

• Communication and deployment of the key levers at the workshop for SB.

• Quality deployment of key initiative like – We Connect, campaign module

• Monitoring & Driving Service Retention – Free and Paid

• Driving customer acquisition initiative through SPA and monitoring the recovery • Monitoring and driving on major business aspect – accidental, engine

• Parts and Oil inventory management – physical and system

• Timely order to PD and adherence to HMCL parts policy

• VAS promotion and implementation at workshop

• Organizing promotional camps as per the territory and customers.

Customer Satisfaction

• Improve proactive customer satisfaction management at ARD – PSF calls

• Complaints reduction / resolution

• Proper warranty adherence for customer confidence.

• FSC process adherence – vehicles sales to service.

Internal Process

• Monthly FSC and Warranty claim settlement with dealer / HMCL

• Adherence to Hero Connect usage for all HMCL business operations

• Implementation of proactive product support • Cascading of PIN, TIB, Counter Measures • MIP audit (myScore) for ARD

• Procurement and usage of HMCL approved products and parts .

Manpower

• Manpower Training Status

• Proper manpower availability in LPMS

• Training Nominations

• OJTs for upgrades

• Soft skill training / nominations

• Experience

  1 - 6 Years

• No. of Openings

  10

• Education

  Graduate (B.Tech/B.E)

• Role

  Territory Service Manager

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office