Territory Service Manager

Bridginggaps

key responsibilities:-

service business (sb)

• target communication and understanding on service reporting and parts.

• communication and deployment of the key levers at the workshop for sb.

• quality deployment of key initiative like – we connect, campaign module

• monitoring & driving service retention – free and paid

• driving customer acquisition initiative through spa and monitoring the recovery • monitoring and driving on major business aspect – accidental, engine

• parts and oil inventory management – physical and system

• timely order to pd and adherence to hmcl parts policy

• vas promotion and implementation at workshop

• organizing promotional camps as per the territory and customers.

customer satisfaction

• improve proactive customer satisfaction management at ard – psf calls

• complaints reduction / resolution

• proper warranty adherence for customer confidence.

• fsc process adherence – vehicles sales to service.

internal process

• monthly fsc and warranty claim settlement with dealer / hmcl

• adherence to hero connect usage for all hmcl business operations

• implementation of proactive product support • cascading of pin, tib, counter measures • mip audit (myscore) for ard

• procurement and usage of hmcl approved products and parts .

manpower

• manpower training status

• proper manpower availability in lpms

• training nominations

• ojts for upgrades

• soft skill training / nominations

• Experience

  1 - 6 Years

• No. of Openings

  10

• Education

  B.E

• Role

  Territory Service Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office