Technical Support Executive Fresher Jobs in Coimbatore

Bachelor's degree in Information Technology, Computer Science, or a related field preferred.1 - 2 years of proven experience as a Technical Support Specialist or similar role.Strong knowledge of computer systems, software, and hardware.Experience with remote desktop applications and help desk software.Excellent problem-solving and communication skills in.Fluency in English, both written and verbal, is required.Ability to work independently and as part of a team.Customer-oriented mindset with the ability to handle challenging situations professionally.Technical certifications are a plus.

Job Title: Customer Support Associate - BPOLocation: 1033, 1st Floor, City Square, Bharathiyar Rd, near Lakshmi Mills Signal, Coimbatore, Tamil Nadu 641037Openings: 25 (Immediate joiners)Preferred Languages:Malayalam: 10Telugu: 5Kannada: 5Hindi: 5Office Timings: 10:00 AM to 7:00 PMBenefits: ESI, PF, Paid Leave, Health InsuranceJob Description:We are seeking enthusiastic Customer Support Associates fluent in Malayalam, Telugu, Kannada, or Hindi to join our dynamic team in Coimbatore. You will handle customer inquiries, resolve issues, and provide excellent support.Key Responsibilities:Handle inbound and outbound calls in the preferred language.Resolve customer queries effectively.Provide accurate information about products and services.Maintain detailed records of customer interactions.Escalate issues when necessary.Achieve individual and team performance targets.Qualifications and Skills:Proficiency in Malayalam, Telugu, Kannada, or Hindi is mandatory.Prior experience in customer support or BPO preferred.Strong problem-solving skills and attention to detail.Ability to work under pressure and manage time effectively.Why Join Us?Competitive salary (10,000 - 20,000 per month) with performance incentives.Comprehensive benefits including ESI, PF, and Health Insurance.Opportunities for career growth and development.Friendly work environment.Job Type: Full-time, PermanentSchedule: Day shiftCommute/Relocation: Preferred to reliably commute or plan to relocate.Work Location: In personContact: 9042220388

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent

Customer Support: Handling customer queries on phone/emails/chat (NOT related to sales)Attend and acknowledge each customer call/mail.Technical Troubleshooting: Resolving technical issues raised by customers through:o Remote assistance tools like Teamviewer,Anydesk,Showmypco Phone supporto Email/Chat supportRaising trouble ticketsPerform basic level troubleshooting for resolving customer issues.Help with investigations during escalations.Assist in resolution of technical/non-technical issues faced by customers. Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.100% adherence to support processes. The list includes:o Time accountingo Ticket managemento Review of backlogs owned on a shift basis so as to make them close to zero.o Review of owned incidents that are completed and need to be closed.o Follow-up with customers on the solution provided.o Review customer feedback with a view to improving and enhancing support qualityReplicate, test and resolve incidents that were logged by customersAdministrative work: Simple operations (e.g. Applicaion setup) on backend systemsExecute test cases manually to verify the expected results and fix any bugs found

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent