Tech Support Executive

I Code technologies Pvt Ltd

customer support: handling customer queries on phone/emails/chat (not related to sales)

attend and acknowledge each customer call/mail.

technical troubleshooting: resolving technical issues raised by customers through:

o remote assistance tools like teamviewer,anydesk,showmypc

o phone support

o email/chat support

raising trouble tickets

perform basic level troubleshooting for resolving customer issues.

help with investigations during escalations.

assist in resolution of technical/non-technical issues faced by customers.

provide timely updates to customers and 100% documentation (rca) on all the resolutions.

100% adherence to support processes. the list includes:

o time accounting

o ticket management

o review of backlogs owned on a shift basis so as to make them close to zero.

o review of owned incidents that are completed and need to be closed.

o follow-up with customers on the solution provided.

o review customer feedback with a view to improving and enhancing support quality

replicate, test and resolve incidents that were logged by customers

administrative work: simple operations (. applicaion setup) on backend systems

execute test cases manually to verify the expected results and fix any bugs found

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Tech Support Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office