Array ( [0] => technical-services [1] => patna ) Technical Services Jobs in Patna,Technical Services Job Vacancies in Patna Bihar
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Technical Services Job Vacancies in Patna

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Customer Care Executive Fresher

Indo Job Solutions

Communication Skills Problem-Solving Ability Product & Service Knowledge Complaint Resolution Data Entry Technical Proficiency Time Management Chat Support Skills Telephonic Support Active Listening Positive Attitude Adaptability Professionalism Multitasking
Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.
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Hiring Freshers || Receptionist

Flysky Job Solutions

Communication Skills Interpersonal Skills Customer Service Front Desk Management Technical Support Administrative Skills Organizational Skills Behavioral Competencies Professional Communication Time Management Multitasking Customer-oriented Mindset Teamwork Adaptability
Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.
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Maintenance Engineer (Freshers) Visakhapatnam/Bhagalpur/Patna

AVN Aviation

Technical Services Repair Safety Analysis Safety Implementation Mechanical Maintenance Mechanical Testing Maintenance Electrician ITI Electrician ITI Technician ITI Mechanical Engineering Analysis
Job SummaryThe Maintenance Engineer is responsible for the upkeep, repair, and preventive maintenance of airport infrastructure, systems, and facilities to ensure safe, efficient, and uninterrupted airport operations. This includes electrical, mechanical and electronic systems used in daily airport functions.Key Responsibilities1. Maintain and repair airport facilities (Electrical, Electronics, Mechanical)2. Conduct routine inspections and respond to faults3. Keep accurate maintenance records4. Ensure work complies with safety and airport standards5. Coordinate with teams and contractors6. Work in shifts, including nights and weekendsRequirements:1. Diploma, ITI or Degree in Engineering (Electrical, Electronics, Mechanical)2. Freshers & experience both can apply3. Good problem-solving and technical skills4. Ability to read technical drawings5. Safety training or certifications a plus
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Customer Associate (0-2 Years)

Jarvis and company

  • 0 - 2 yrs
  • 6.5 Lac/Yr
  • Patna
Customer Support Customer Care Technical Services
Customer Support RepresentativeJob Summary: We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely manner.Assist customers with product-related questions and troubleshooting.Process orders, returns, and exchanges.Maintain accurate records of customer interactions and transactions.Collaborate with other departments to resolve complex issues.Provide feedback to improve processes and customer satisfaction.Stay updated on product knowledge and company policies.Qualifications:High school diploma or equivalent; associate's degree preferred.Previous experience in customer service or support is a plus.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Proficient in using customer support software and tools.Ability to work in a fast-paced environment and handle multiple tasks.Working Conditions:May require working evenings or weekends.Remote work options may be available.Benefits:Competitive salaryHealth, dental, and vision insurancePaid time off and holidaysOpportunities for professional development---Feel free to modify this template to suit your specific needs!
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Support Professional For Business Book Plus - Accounting Software

Technix Technology

  • 1 - 5 yrs
  • Patna
Accounting Accounting Principles Business Book Plus Excel Financial Reporting Troubleshooting Communication Skills Collaboration Tools Analytical Thinking Customer Service Regulatory Knowledge GST Technical Documentation Accounts Executive
JOB SUMMARY: We are seeking a dedicated Support Professional to provide exceptional customer service for our accounting software, BusinessBook Plus. The ideal candidate will have a strong foundation in accounting principles and be proficient in using modern accounting software to troubleshoot and resolve customer issues effectively. KEY RESPONSIBILITIES: Provide timely and accurate support to users of BusinessBook Plus accounting software. Troubleshoot technical issues and guide customers through problem-solving processes. Ensure customer satisfaction by resolving queries related to accounting functions and software usage. Conduct regular follow-ups with customers to verify the resolution of issues and gather feedback. Collaborate with the development team to improve software based on user feedback. Maintain up-to-date knowledge of accounting regulations and software updates. Positive user experiences foster loyalty, crucial for the softwares market reputation and the companys success.EDUCATIONAL REQUIREMENTS: Bachelors Degree: Necessary in accounting, finance, business administration, or related fields.TECHNICAL SKILLS: Accounting Principles: Must understand standard accounting practices. Software Proficiency: Should be familiar with BusinessBook Plus, ERP systems, and tools like Excel. Data Analysis: Capable of analyzing financial data and generating reports. Troubleshooting: Able to identify and resolve software issues.SOFT SKILLS: Communication: Must communicate clearly and effectively. Problem-Solving: Should think creatively and analytically to solve problems. Attention to Detail: Needs to manage financial data with precision. Customer Service: Must provide excellent support to customers.ADDITIONAL SKILLS: Regulatory Knowledge: Should understand financial regulations and compliance standards. Business Acumen: Needs general knowledge of business processes. Continuous Learning
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