Technical Process Job Vacancies in Lucknow

BPO technical support job descriptionThis job description outlines the responsibilities, qualifications, and skills required for a Technical Support role within a Business Process Outsourcing (BPO) environment. Job summary/objectiveProvide technical assistance and troubleshooting to customers or internal staff, addressing issues related to hardware, software, and network connectivity. Diagnose and resolve technical problems efficiently and effectively, ensuring user satisfaction and minimizing disruptions. ResponsibilitiesProvide technical support via phone, email, or chat, responding promptly to inquiries and resolving issues.Troubleshoot hardware, software, and network problems, diagnosing faults and implementing solutions.Install, configure, and maintain computer systems, applications, and network components.Escalate complex or unresolved technical issues to higher-level support or specialized teams as needed.Provide timely and accurate feedback to customers, keeping them informed of the status of their requests.Document all support activities, including steps taken to resolve issues, in a tracking system.Maintain accurate records of customer interactions and technical resolutions.Collaborate with other technical teams to ensure seamless problem resolution.Identify opportunities to improve processes and workflows within the technical support team.Maintain a positive attitude and remain calm under pressure, especially during challenging situations.Stay updated on relevant technologies and trends, participating in training and development programs.May also include:Walk customers through common phone hardware and software configurations to maximize service functionality.Assisting with installation of Ethernet and Coaxial cabling as well as various network or security systems. QualificationsHigh school diploma or equivalent; a degree in computer science or information technology is advantageous.Prior experience in technical support, desktop support, or a similar role.Proficiency in operating systems such as Windows, macOS, or Linux.Experience with remote desktop applications and help desk software.Knowledge of networking principles and operating systems. SkillsExcellent problem-solving and troubleshooting skills.Strong verbal and written communication skills to clearly explain technical concepts.Ability to learn new software and hardware quickly and adapt to changing technologies.Strong customer service focus and interpersonal skills.Time management and ability to prioritize and manage multiple cases simultaneously.Attention to detail and a process improvement mindset. Desirable skills (optional)Certification in Microsoft, Linux, or Cisco technologies.Experience in programming, HTML/CSS, or scripting languages.Knowledge of specific software relevant to the industry or clientIndustryIT Services and IT ConsultingEmployment TypeFull-time

Job Description: Sales Executive Objective: We are looking for a high-performing Sales Executive to help us meet customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales potential and crafting sales plans. Key Responsibilities: Identify and develop new business opportunities in the lighting industry. Build and maintain strong, long-lasting client relationships. Conduct market research to identify selling possibilities and evaluate customer needs. Prepare and deliver appropriate presentations on products and services. Negotiate/close deals and handle complaints or objections. Collaborate with team members to achieve better results. Gather feedback from customers or prospects and share with internal teams. Requirements: Proven experience as a Sales Executive or relevant role (Lighting industry experience preferred). Excellent knowledge of MS Office; familiarity with CRM practices is a plus. Thorough understanding of marketing and negotiating techniques. Self-motivated with a results-driven approach. Aptitude in delivering attractive presentations. Strong communication and interpersonal skills.

Job SynopsisProfile : Sales ExecutiveCompany: Secure PC Online Solutions Pvt LtdExperience: 1+ yearsSalary: 35000 to 45000Location: LucknowJob DescriptionDear Candidate,We have an urgent opening for Sales Associate in Lucknow.Roles and responsibilities -* Assist customer to help with their issues related with Internet/CCTV/Computer/Mobility Devices//network.* Resolve the issue over call or via remote.* Follow ups on regular intervals if case is refereed to different team.Qualifications - * Excellent Spoken English (COMPULSORY)* Any Graduate can apply.* 1+ years experience in International BPO Or any Domain can apply for Voice Process.* Only Night Shift.* Work from home not available.

We are looking for 20 TECHNICAL SUPPORT US VOICE PROCESS Posts in Lucknow with deep knowledge in Communication Skills and Required Educational Qualification is : Other Bachelor Degree